Home Warranty Terms Explained

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If you're shopping for a home warranty to protect your home investment, you may come across some terminology you need more clarification on. Make the search easier with our complete list of home warranty terms, which are explained in detail, so you know exactly what to expect from American Home Shield®.

Here are some common home warranty phrases listed alphabetically.

Add-ons

With add-on coverage, you can customize your American Home Shield® home warranty plan—because we realize that every household has different needs. All our plans offer add-ons for your

  • Well pump

  • Septic pump

  • Aboveground pool or spa components

  • Roof leak repair*

  • Guest or rental units under 750 square feet 

  • Home electronics, like laptops, TVs, printers, headphones, and more

*Not available in Hawaii

American Home Shield ProConnect®

Sometimes, you need a contractor to fix issues in your home that aren’t covered under your home warranty plan. This is where ProConnect®, a sister company of American Home Shield that offers on-demand services, can help. ProConnect is easy to use: Simply pick a service, explain the problem and when and where a Pro should show up, and ProConnect will connect you to a Pro who will fix your problem— you only pay after the work is done. Here are some examples of services you can book depending on the service availability in your area: 

  • A/C and heating system repair

  • Appliance repair 

  • Plumbing and electrical repair

  • General handyman labor

  • Gutter, dryer vent, and drain cleaning

  • Window and carpet cleaning

Appliance Discount Program

If your appliance fails due to normal wear and tear and the contractor could not repair it, American Home Shield will help cover the cost to replace the item subject to the limitations and exclusions of your contract. Under the Appliance Discount Program, you can opt for a cash payout for approved replacements instead of replacing your appliance with the same model. Then, you can use that payout to upgrade the appliance. 

Once you make your selection through the AHS-approved shopping portal, you can schedule delivery, and we will even haul away your defective appliance to save you some hassle. 

Appliance home warranty coverage

This type of coverage is included in our ShieldGold™ and ShieldPlatinum™ home service plans and covers kitchen and laundry appliances like

  • Dishwashers

  • Refrigerators

  • Ovens, ranges, and cooktops

  • Built-in microwaves

  • Garbage disposals

  • Washers and dryers

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Code violations

Making sure your house is up to code can be a rigorous and often expensive process—and sometimes you don’t know something is in violation unless you get a system or appliance repaired. Under the ShieldPlatinum™ plan, if a contractor sent to your house realizes certain covered equipment needs to be relocated or modified to bring them up to code, you’ll get up to $1,000 per contract term for fixing the violation, permit fees, and modification costs. 

This benefit does not apply to ShieldSilver™ or ShieldGold™ plans.

Contractors

American Home Shield has a vast network of contractors local to you who come to your home once you place a service request and pay your Trade Service Call Fee. These are qualified, independent contractors ready to diagnose covered home system and appliance breakdowns—so you can get back to running your household. 

Coverage limits

Coverage limits refer to the cap on the dollar amount each plan will pay out for covered repairs or replacements per contract term. This home warranty terminology is very important to understand your specific plan. 

With appliances, coverage limits vary. The ShieldGold™ plan allows for $3,000 per covered appliance to repair or replace it. With the ShieldPlatinum™ plan, members can enjoy $6,000 per covered appliance, as well as a $1,500 coverage limit for roof leak repair and $1,000 for permits, code violations, and modifications. ShieldPlatinum™ also includes one free pre-season tune-up, which usually costs ShieldSilver™ and ShieldGold™ members $75 per tune-up.

Most home warranty companies have coverage limits in place. American Home Shield keeps coverage limits competitive and reasonable in the current market.

Duplicate coverage

Do you have an extra fridge in your fully enclosed garage or two A/C units? As long as they are under the same roof, the ShieldGold™ or ShieldPlatinum™ plan will cover both items. 

Home warranty

A home warranty is a year-long home service plan that helps cover the cost to repair or replace covered parts of home systems and appliances that malfunction due to normal, everyday use.

What is a home warranty from American Home Shield? We offer coverage for parts of up to 23 home systems and appliances, as well as discounted maintenance services for seasonal HVAC tune-ups and air filters. Each home warranty policy provides one year of coverage, with the option of a home warranty renewal once your contract ends. We also have add-on coverage to help you customize your plan to fit your household needs. 

Home systems coverage

This type of coverage spans all three American Home Shield® home warranty plans. The following are the types of home systems we cover:

  • Heating systems, including heat pumps, geothermal systems, wall-mounted heaters, and forced-air systems 

  • Cooling systems, including wall air conditioners, geothermal units, mini-splits, and ducted central electric split and package units

  • Electrical systems, including interior electrical lines, doorbells and chimes, ceiling fans, garage door openers, and the fuse panel box and main breaker

  • Plumbing system, including conventional and tankless water heaters, toilets, valves, and faucets

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Home warranty plans

Home warranty plans summarize the levels of protection you can choose from. Our plans include three tiers of coverage: 

  • ShieldSilver Plan™: This is our most basic plan, which covers parts of 14 major systems in the heating and cooling, electrical, and plumbing categories. 

  • ShieldGold Plan™: This is our everyday plan, which offers all the benefits of the ShieldSilver™ plan but adds coverage for parts of 9 different laundry and kitchen appliances. 

  • ShieldPlatinum Plan™: This plan offers the ultimate protection. You get coverage for parts of 23 systems and appliances, as well as perks like roof leak repair, a complimentary HVAC tune-up per contract term, unlimited refrigerant, double the appliance limits, and coverage for modifications, code requirements, and permits. It’s the best investment we offer to protect your home.  

Members

We use the term “members” because we think of our customers as a community. When you have a home warranty from American Home Shield, you are part of the AHS family. We’ve provided stellar service to our members for more than 50 years. 

Modifications

Sometimes, modifications must be made to repair or replace the defective home system or appliance effectively. For ShieldPlatinum™ members, modifications (like gas or plumbing line extensions) will be covered, up to $1,000 per contract term. Non-ShieldPlatinum™ members will be responsible for the cost of any required modifications.

Permits

If modifications or upgrades to meet codes are needed when repairing or replacing a covered system or appliance, American Home Shield will cover the cost of the permits for ShieldPlatinum™ members up to $1,000 per contract term. For ShieldGold™ or ShieldSilver™ members, the cost of permits will rely on your pocketbooks. 

Proper operating condition

This home warranty term refers to repairs or replacements. If you have recently purchased your home, you may have no idea about the state of the existing appliances and home systems, how they were installed, and if they are working properly; this is especially true if you had to forego a home inspection. 

When covered items in your home experience a mechanical failure or general breakdowns due to normal wear and tear, we will help cover the cost to repair them, even if they’ve been improperly installed or previously repaired. And if we can’t repair them, we’ll replace them, subject to the limitations and exclusions of your contract. Our top priority is getting your hardworking home systems and appliances back in proper operating condition. 

Real estate plans

If you are in the homebuying process, ask your real estate agent about including an American Home Shield® home warranty. They may be able to help negotiate a home warranty plan when you purchase the house. That means the seller would pay for a one-year real estate home warranty plan, which can help your household budget as you get settled into your new home. Consult your real estate agent to learn more.

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Service request

When an item malfunctions in your home, you’ll submit a service request online through MyAccount, pay your Trade Service Call Fee, and we’ll help schedule a contractor to come to your home and diagnose the issue.

Shield Assurances

American Home Shield members can enjoy our Shield Assurances, no matter which plan they choose: 

  • Older items, no matter their age—because we realize that every item’s lifetime is different

  • Undetectable pre-existing conditions, no visual inspection required

  • Items without maintenance records

  • Breakdowns caused by lack of maintenance

  • Improper installations, repairs, or modifications

  • Malfunctions due to sediment, rust, or corrosion

  • Removal of old, defective items—we’ll haul them away at no extra cost!

  • Duplicates of the same item, like that additional A/C unit or fridge

Trade Service Call Fee

The Trade Service Call Fee (TSCF) is the amount you pay when you submit a service request; then, we send a contractor out. (This type of fee is standard with most home service plans in the industry.) The TSCF is what you’ll pay per trade (e.g., plumbing or electrical) for a professional to diagnose your household problem, then fix or replace it subject to the limitations and exclusions of your contract.

Because we understand that every homeowner has a different budget, we let you choose the amount of your Trade Service Call Fee from three options when you purchase your plan. Choose a higher fee to lower your monthly payment, or choose a lower fee to pay less when you request service. (Applicable TSCF applies per the terms of the contract for covered service requests. Plus, sales tax, where applicable.)

Waiting period

When you purchase your plan, there is a 30-day waiting period before you can submit a service request. Once the waiting period is complete, there is no limit to the number of service requests you can place during your contract term. 

Wear and tear

Unlike traditional homeowners insurance, a home warranty is designed to help cover the cost of the inevitable—when your home systems and appliances succumb to normal wear and tear. Your home warranty plan won’t cover issues caused by storm damage, fire damage, or floods—that’s what homeowners insurance is for. Instead, we cover malfunctions that occur due to everyday wear and tear. You use your home systems and appliances daily, so it only makes sense to have home warranty coverage to help protect your budget.

Learn more about a home warranty vs. home insurance.

Workmanship guarantee

With our workmanship guarantee, you have 30 days to contact us regarding an issue with a completed repair. We’ll send a contractor back out at no cost to you.

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With a full understanding of home warranty terms, you are now armed with all the information you need to understand how American Home Shield® home warranty plans work. Learn more about why home warranties are worth it, and check out our pricing and plans today. 

AHS assumes no responsibility, and specifically disclaims all liability, for your use of any and all information contained herein.

OUR BEST PLAN IS ALL-IN ON COVERAGE SO YOU CAN LEAVE THE HOME HASSLES TO US.
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