Our Coverage

At American Home Shield, we cover the major components of your home systems and appliances that break down over time due to normal wear and tear, undetectable, pre-existing conditions or breakdowns caused by a lack of maintenance, and malfunctions due to rust or corrosion - all without needing to provide maintenance records. If we can’t repair your covered item, we’ll replace it subject to the limitations and exclusions of your contract.

See below for a list of items that are covered based on the home warranty plan that you select.

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Current member? Please log into MyAccount to view your current contract and coverage details or to place a service request 24/7. 

Besides the specific terms listed here, coverage may be limited by general exclusions in your home warranty contract. For more coverage information, please read the Sample Contract, including but not limited to, the “Coverage Overview” and “Limitations and Exclusions.”

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FAQs

The price of a home  warranty  depends on a few factors, such as  the level of  coverage  you need for your home  and the  Trade  Service  Call Fee  you select.  As a member of American Home Shield, you set the Trade Service Call Fee amount you pay (either $75, $100 or $125 plus sales tax where applicable) when your purchase your home warranty plan. You will pay a Trade Service Call Fee each time you place a service request and a trade professional (plumber, electrician, etc.) comes to your home to provide service. The amount that you choose can help adjust your monthly cost — a higher Trade Service Call Fee results in a lower monthly cost, or if you think you may be placing a lot of service requests throughout the year, a lower Trade Service Call Fee may make sense for you. You get to choose! With  three plans to choose from, you can pick the plan that’s right for you and your home’s needs. 

Our best plan is the one that’s right for you! The ShieldSilver™ plan is for homeowners who want to cover the must-haves like your heating and cooling, plumbing, and electrical systems. The ShieldGold™ plan is perfect for anyone who wants to live life with less interruptions, especially in the laundry room and kitchen, with coverage for the main systems and appliances you use every day. And with the ShieldPlatinum™ plan, you get coverage for just about everything: key components of 23 major home systems and appliances, plus premium features like Roof Leak Repair Coverage, double the coverage for appliances, and a free HVAC Tune-up. No two homes are the same, and that’s why we have options – so you can find the plan that fits your needs.  

Our standard contract term is 1 year and can be renewed upon expiration. When you purchase a new home warranty plan, there is a 30-day waiting period before you can make your first service request.  

You can place your first service request 30 days after you buy your home warranty plan.

Yes! We don't care how old your home’s systems and appliances are. You can purchase an American Home Shield® home warranty without an inspection or maintenance records. 

 

There is no maximum coverage limit for systems, although some limitations do apply ($1,500 coverage limit for Geothermal A/C systems and coverage up to $1,000 should the contractor need to cut through concrete to access any system components). The coverage limit for appliances depends on your plan: The ShieldGold™ plan covers up to $3,000 for each covered appliance malfunction/replacement and the ShieldPlatinum™ plan covers up to $6,000 for each covered appliance malfunction/replacement. The ShieldSilver™ plan does not cover appliances. Additional limitations and exclusions apply – see sample contract for details. 

Once your coverage begins (30 days after you purchase your new home warranty plan) you can request service 24/7 online or call 1-888-691-2854 during standard business hours to request service. 

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