Appliance Warranty

Coverage

American Home Shield® covers the essential laundry and kitchen appliances that keep your home running. Please click on each appliance for specific coverage details: Refrigerators, Ranges/Cooktops, Ovens, Dishwashers, Built-in Microwaves, Garbage Disposals, Clothes Washers, Clothes Dryers, and Instant Hot/Cold Water Dispensers. 

Yes!  We don't care how old your home systems and appliances are. You can purchase an American Home Shield home warranty without an inspection or maintenance records.  

To expedite service on your request, American Home Shield will assign a contractor to reach out to you as quickly as possible. In some cases, American Home Shield may offer you the ability to choose your own contractors, also known as Outside Authorizations. If you choose to use outside authorizations, the service contractor must be licensed where applicable, qualified in the applicable state and trade, adequately insured for worker's compensation and third-party general, and have automobile liability coverage. The chosen contractor must provide a diagnosis and itemized bid to American Home Shield before any work is performed. American Home Shield will not reimburse you for services performed without prior authorization. You are responsible for paying the service contractor's charges and then must forward the invoice to American Home Shield for reimbursement less any applicable Trade Service Call Fee or costs not covered by your home warranty.

Yes, if we can’t fix your covered appliance, we’ll replace it (for ShieldGold™ and ShieldPlatinum™ plans only, the ShieldSilver™ plan does not cover appliances). Plus, we’ll cover the cost to remove the defective appliance should a replacement be needed.  

You'll pay a Trade Service Call Fee (which you select when you purchase your home warranty) each time a trade professional contractor (plumber, electrician, HVAC technician) comes to your home to provide service. For example, when both your toilet and your air conditioner break down, two kinds of trade professionals need to come out to fix your problem. The plumber can't fix the A/C. However, if your toilet and your sink break down (which are both plumbing issues), only one trade service professional will come out and you'll only pay one fee (plus sales tax where applicable). If the appliances and systems in your home are older, you may want to select a lower Trade Service Call Fee in case you end up using your plan more frequently. In a home with new systems and appliances, a higher Trade Service Call may be a better fit since you may not have as many service requests, but want the peace of mind of coverage.

Our standard contract term is 1 year and can be renewed upon expiration. When you purchase a new home warranty plan, there is a 30-day waiting period before you can make your first service request. 

You can place your first service request 30 days after you buy your home warranty plan.

Our best plan is the one that’s right for you! The ShieldSilver™ plan is for homeowners who want to cover the must-haves like your heating and cooling, plumbing, and electrical systems. The ShieldGold™ plan is perfect for anyone who wants to live life with less interruptions, especially in the laundry room and kitchen, with coverage for the main systems and appliances you use every day. And with the ShieldPlatinum™ plan, you get coverage for just about everything: key components of 23 major home systems and appliances, plus premium features like Roof Leak Repair Coverage, double the coverage for appliances, and a free HVAC Tune-up. No two homes are the same, and that’s why we have options – so you can find the plan that fits your needs.