Home Warranty Testimonials from Real Members

American Home Shield is a convenient way to save time and get help when things break down. It’s why we’ve been around for more than 50 years and have more than 2 million members.

Many home warranties look the same, but under closer review you’ll see that we give our members more. Our Shield Assurances are always included, even in our base plans. That means you’ll get protection for things like undetectable pre-existing conditions, removal of old, defective items and breakdowns caused my lack of maintenance. They’re the kind of things that can make a big difference when it’s time to make a claim – things are competitors simply don’t include or charge extra for.

“Scheduling repairs is always easy, affordable and fast. The companies associated with AHS routinely send over friendly, courteous, and professional craftsmen. I don't think I will ever stop using AHS.”
JAMES - SAN ANTONIO, TX
Jan 2, 2022

PEOPLE LIKE US, OFFICIALLY. READ OUR MEMBER TESTIMONIALS.

To hear how our plans have worked for homeowners like you, review their member stories here.
JULIE - REDDING, CA
Sep 30, 2023
My experience was 100% . The Gentleman that came over New exactly what was wrong & fixed my problems with the Stove & Refrigerator. He was a very Nice man. Thank you AHS
ERIC - RABUN GAP, GA
Sep 30, 2023
While I appreciate the savings on our HVAC replacement, it was difficult dealing with AHS. They wanted to review the claim and get my authorization to proceed over the phone, without providing me with a written estimate detailing what they cover and what I would be responsible for paying.
TERI - FARMINGTON, MN
Sep 30, 2023
Very professional and got the job done quickly.
RENISE - SNELLVILLE, GA
Sep 30, 2023
Grateful for my home warranty. I received quick and professional service.
LINDA - TUSCUMBIA, AL
Sep 30, 2023
I have had no problems with AHS, I’ve had a contact with them for 17 years. The service is always prompt. The monthly charge is reasonable, for the peace of mind it affords me. I would recommend it if you are considering a home warranty. They also have on occasion special offers, which you can take advantage of, discounted prices on various items and services.
SAMUEL - TEMPLE, TX
Sep 30, 2023
Your people were great
KIM - MOSCOW MILLS, MO
Sep 30, 2023
My heating element went out in my water heater, and they were able to get someone to my home within 48 hours and fixed the same day, I didn’t have to fill out any forms, or I was not denied or charged, I was only out of pocket $125 of the deductible. It was a very smooth experience.
JEFFREY - SPRING, TX
Sep 30, 2023
Great service - professional and honest!!!
WILLIAM - UPPER MARLBORO, MD
Sep 29, 2023
The tech was timely, knowledgeable and provided excellent customer service.
LUIS - LAS VEGAS, NV
Sep 29, 2023
Been with AHS for about 7 years since we bought our property, satisfied and happy with our services so far. AHS has been there for us, dont have a reason to go anywhere else, great experience so far, I recommend AHS. So far so good, Thank you AHS
ROBERT
Sep 29, 2023
After the technician inspected my icemaker, he failed to replace the water hose and flooded the house
STEVE - BROKEN ARROW, OK
Sep 29, 2023
Had a washing machine break down. The technician ordered parts but still couldn't get the washing machine working. This is the only negative part of my experience, it took a couple weeks to get part. Left me without a washing machine for a few weeks. But understandable. When the tech couldn't get it working, AHS didn't hesitate, they offered a new washing machine. They also gave several options on how I could purchase my new washing machine, really liked this! Company did what they said they would do.
TERRI - TAYLORSVILLE, UT
Sep 29, 2023
Everything was right on!! Appointments made and all showed up on time it has been great, thank you
ALICIA - SAN ANTONIO, TX
Sep 29, 2023
Technician came in a timely manner. Made attempts to fix the unit and was unsuccessful. Submitted the claim and warranty took care of the rest. It was very simple and convenient. Would highly recommend.
REX - PIKESVILLE, MD
Sep 29, 2023
I'll be honest, I have heard some Horror stories about AHS. I'm even in a few FB groups dedicated to AHS customers who have what look like documented, legitimate Grievances with the company. But for Me, for My Experience AHS has been a Great company. I got my dryer fixed 6 months ago. A tech came out next day and I was good to go. Next my gas range oven was leaking and literally Poisoning me. AHS sent out a tech to fix it, they determined it was too expensive to fix. Sent me a respectable cash offer to replace it. I was able to go to Lowe's and Upgrade my unit for almost no additional money out of pocket and they installed it today. I must say I am personally Very happy with my AHS customer experience so far. I also have a free heat tune up as part of my plan happening on Monday. It's absolutely been worth it for me.
ANNA - LEESBURG, VA
Sep 29, 2023
A very satisfied customer! The installation of the new kitchen faucet was fast and flawless. The design that was offered by the Plumbing company selected by AHS wad beautiful.
VEERU - PHOENIX, AZ
Sep 29, 2023
American shield is always there to help and best possible outcome, Very Quick.. thank you.
KEYISHA - HARRISON, TN
Sep 29, 2023
I can't express the joy that I'm having right now AHS was on it they took care of the problem immediately. The contractor came at the time he said he would be here explained the issue to me and made sure that I was 100% satisfied with the service if I could give ten stars I would thanks AHS.
BRYAN
Sep 29, 2023
Another great experience - everything resolved and very professional contractors
CYNTHIA - GREENVILLE, SC
Sep 29, 2023
Y'all did great
SUSAN - TEHACHAPI, CA
Sep 29, 2023
American Home Shield has ALWAYS been amazing. Awesome trades people, fast appointments. Great prices, totally covers your needs. If you have a home or apartment and you don't have AHS, you aren't taking care of yourself and your family.
JEFF - DAPHNE, AL
Sep 29, 2023
I had an HVAC issue. I submitted service request on Saturday when HVAC quit working. I was informed that no one could do repair until Wednesday. When speaking with customer service, I was told there was only one service provider and ha I would have to wait until Wednesday. There were no other options. No HVAC in the Deep South is a challenge to say the least. Fortunately the actual provider was able to adjust their schedule to speed up response time. So all worked out well. I was frustrated when I learned that they only had one provider for HVAC repair with no other alternative.
MELODY - MC KENZIE, TN
Sep 29, 2023
The contractor was very nice and respectful
TIMOTHY - CARLISLE, PA
Sep 29, 2023
Excellent job…everything is going well so far. Thank you
RONALD - BANDERA, TX
Sep 29, 2023
Great service!! The technician diagnosed the problem and resolved the problem quickly. Well done AHS.
DIANA - PASADENA, TX
Sep 29, 2023
Service completed in a timely manner. Very professional.
ALCIDE & BETH LA - CHARLOTTE, NC
Sep 29, 2023
American Home Shield has delivered excellent service with few exceptions. I am thankful my home is covered by American Home Shield.
STACEY - BAKERSFIELD, CA
Sep 29, 2023
Quick scheduling and efficient communication Problem resolved
JAMES MCKINNEYR
Sep 29, 2023
Quick and easy, professional, friendly service from start to finish.
TIMOTHY - CARLISLE, PA
Sep 29, 2023
Great service!! Hassle free.thank you
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New Jersey Residents: The product being offered is a service contract and is separate and distinct from any product or service warranty which may be provided by the home builder or manufacturer.