Home Warranty Testimonials from Real Members

Here's what some of our happiest members are saying

American Home Shield is a convenient way to save time and get help when things break down. It’s why we’ve been around for more than 50 years and have more than 2 million members.

Many home warranties look the same, but under closer review you’ll see that we give our members more. Our Shield Assurances are always included, even in our base plans. That means you’ll get protection for things like undetectable pre-existing conditions, removal of old, defective items and breakdowns caused my lack of maintenance. They’re the kind of things that can make a big difference when it’s time to make a claim – things are competitors simply don’t include or charge extra for.

“American Home Shield has been so helpful and such a positive experience! They have helped us with two plumbing issues and they replaced one toilet and fixed the other that didn’t work correctly. We then had 3 appliances that didn’t work correctly. They were fast and efficient is resolving those issues. So far, they have made buying a home so much better by being there to correct problems that we didn’t know we would have. A home warranty is so worth it!”
VICKI H. - Spartanburg, SC
Sep 20, 2023

PEOPLE LIKE US, OFFICIALLY. READ OUR MEMBER TESTIMONIALS.

To hear how our plans have worked for homeowners like you, review stories from some of our satisfied members here.
JEANNE - LAS VEGAS, NV
Dec 1, 2023
It was great. I picked the microwave I wanted, they delivered it when they said the would and installed right away and did a great job! Thank you so much.
TONY - DUNCANVILLE, TX
Nov 28, 2023
Notification of service time: Excellent . Notifications of service arrival: Excellent Arrival per service notification:: Excellent Informing customer of service options: Excellent Informing customer of next step: Excellent :
CILGIBBS
Nov 26, 2023
first one is free.
CARLOS
Nov 26, 2023
Great
EDER
Nov 25, 2023
Ótima
MO
Nov 25, 2023
This app is absolutely worth having for anyone - rent or own. Thanks to Jesse D, we saved a ton of money on fixing the furnace on a holiday weekend. The app was easy to navigate, he was patient and professional, and walked me thru every step including helping me grab the correct tools out of my toolbox. He explained each step and didn't talk down to me while doing it. I immediately paid for the annual subscription - only 25 bucks!! Must have app!!!
KERRY - ASHEVILLE, NC
Nov 24, 2023
fantastic, Steve solved my dishwasher issue easily and quickly.
GLENN - HOOVER, AL
Nov 23, 2023
Great
MICHAEL - CASA GRANDE, AZ
Nov 23, 2023
Great service, easy scheduling and a great contractor
MILLICENT
Nov 22, 2023
They answered all my questions and I got a good price for my plan
KENNETH
Nov 22, 2023
What I like about your company is the amount of appliances that are covered, this is very important to me. Thank You very much. ***********************************
LA
Nov 22, 2023
I have been a customer of ********************** for the past 20 years. Have always been pleased with service, the contractors they hire, and the coverage. Their call center employees have always been very courteous and helpful.
ANTHONY
Nov 21, 2023
really cool app to help you fix anything.. In minutes.
MELISSA - HEMET, CA
Nov 21, 2023
AC issue and was worried... I submitted the claim with AHS. Got a call from the repair man and 3 days later back in business.. forever grateful!
ALEX
Nov 20, 2023
AHS provided exceptional service from beginning to end. Service was prompt, highly skilled techs, text messages to communicate, and parts ordered and installed with no additional costs. I will never be without AHS for coverage.
NOLE
Nov 20, 2023
Gary was very easy to talk to and informative. Although I wasn’t able to do it myself, Gary gave me sound advice which I can use in the future. Thank you!
SHANNON
Nov 19, 2023
so great! I just needed someone to tell me what to do! had a leaky faucet pipe and they fixed me right up
MICHELLE
Nov 18, 2023
omg they saved my hundreds of dollars I totally recommend this app they are so polite so kind so thorough with everything. I love it
ERIC
Nov 18, 2023
I've been with AHS for 3 years now and have used them 3 times: one for a faulty dish washer which their assigned service company troubleshot and eventually replaced, one for a faulty ** unit which the assigned service company quickly fixed, and once to investigate a roof leak which the roofer said it was coming from the ** unit but the assigned service company determined it was from the roofing seal at the ** unit so I called the roofing company to have it fixed (roof not covered with my AHS policy). I was able to file the claim online - pretty easy - and they communicated well via text or email. I always had a phone number to call. So far, so good; BUT.... I agree with many of the recent reviews I am reading on BBB, and this is why I give it only 3 stars... the annual contract increases over time to the point where I won't be able to afford it soon. In 3 years the cost went up 50% - that's too much. I could buy several dish washers for that kind of increase. There's no allegiance to customers that stick with them. I'll be shopping elsewhere.
CHAMP IN
Nov 17, 2023
Jamie was VERY, VERY helpful and knowledgeable..! I am NOT a handyman of any sort but Jamie made the experience easy. He gave me great advice..! I will certainly use the FrontDoor app again because of JAMIE..! Thanks again Jamie👍🏻 Thank you, Alex Palafox
AV
Nov 17, 2023
Like the options, especially coverage for older appliances and sales agent clarified my questions to arrive at a decision. As a first time home buyer, it gives peace of mind. I will know more and be able to revise/add on to my review once I maintain the coverage for an year or so and experience the service quality.
ANGIE - LAPEER, MI
Nov 16, 2023
Great experience!
FELICIA
Nov 14, 2023
Great customer service
CINDI - LAWTON, OK
Nov 14, 2023
I have been with American Homeshield for 13 years, and have used them many times over the years, and have never had problems with them. They always help get my service done as soon as possible.
GILMAR
Nov 14, 2023
Good costumer services!
RUSSELL
Nov 14, 2023
Love it
PATRICK
Nov 14, 2023
Reliable service at a fair price and skilled technicians that do good work.
TEMECA - CAPITOL HEIGHTS, MD
Nov 13, 2023
Quick service appointment for a Technician to come out and fix everything
D BLAKE
Nov 13, 2023
Love everything about this concept and the level of service was tremendous. Eric was great and far exceeded my expectations. Going to sign up for the annual service right now!!!
RON - NEW ALBANY, IN
Nov 12, 2023
Have had AHS for a few years and they have been great. Every issue I have had was fixed to my expectations. They have earned a loyal customer
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New Jersey Residents: The product being offered is a service contract and is separate and distinct from any product or service warranty which may be provided by the home builder or manufacturer.