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Home Warranty

Testimonials

  1. Home Warranty
  2. Home Warranty Reviews/Testimonials

Warranty stories for the win

Every day, AHS shows up for its members in a big way. Check out these stories of real relief and budget protection, turning breakdowns into brighter days.

See Their Stories

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Member stories that’ll make you smile

My AHS Story

Owning a home comes with its share of hassles. With AHS, homeowners don’t have to handle covered breakdowns alone. But don’t just take our word for it. Take theirs. Here’s how we’re there for our members when it matters most.

Kenneth & Susan

Kenneth and Susan have been loyal AHS members since 1997. Now in their retirement years, they can spend more time doing what they love knowing that AHS has their back.

Aaron & Kate

As busy working parents, time is everything. But with American Home Shield, Aaron and Kate feel like they can "handle anything", knowing AHS will be there to take care of covered repairs.

Tana & Meher

As recent immigrants, Tana and Meher didn't know who to call when break downs happened—until they found American Home Shield, giving them "time and peace of mind."

Lisa

Lisa wears many hats: working full-time, running a vacation rental, and traveling often. When a washing machine broke, AHS handled the covered repair and helped save the day.

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“Having American Home Shield makes me feel confident that I can handle whatever comes our way.”

Kate

Member Since 2022

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“We’ve been with American Home Shield since 1997.”

Kenneth

Member Since 1997

Photo of Tana

“Someone new to this country, they must have American Home Shield. It can be their biggest friend."

Tana

Member Since 2021

Serving members nationwide

There’s a reason we’re America’s most preferred warranty, with 
nearly 2M members nationwide. Here are some of the AHS stories playing out across the country every day.*

Appliance Service Calls

HVAC Service Calls

Plumbing Service Calls

*Service calls represent the top categories that American Home Shield responded to in 2025.

American Home Shield Reviews

Every day, we make a member’s day

Here are some reviews from our most satisfied members.

I'm fairly new to the program. Our hot water heater went out and we had someone else come look at it not knowing that we were already covered by our plan with American Home Shield. They told us we needed a new hot water heater. Then we realized that we were covered under American Home Shield and called them. The repair service came out as scheduled and told us that it was just a problem getting the pilot relighted. This saved us a huge amount of money.

Greg H. Alabama

“AHS has provided superior service over other Home Warranty companies we’ve tried. A company that does what they say, that’s the difference of AHS!”

SCOTT H. Glendale, AZ

Best customer service and experience. Every interaction I've experienced with any AHS employee has been positive. They are very helpful in resolving concerns and issues I have had in a timely manner.

Deborah H. Alabama

Quick, easy and efficient.  The repair work was done professionally and timely.  Very good decision to have the AHS home warranty!

Christopher W. Arkansas

Great experience with the plumber who came out. Professional in every way, he identified the problem and repaired it during his visit, cleaning up the area as well.

Kathleen R. Arizona

Our home warranty plans

Whether you need protection for major parts of home systems or a plan for appliances, roof leaks and more — we have you covered. Find the option that fits your needs, and stress less knowing the items you use every day are protected.

Shield Silver™

ShieldSilver protects parts of 20 major systems (HVAC, plumbing, electrical) to help keep your home running.

  • $50,000 total limit per agreement term
  • Up to $5,000 per covered HVAC system
  • Up to $1,000 per covered water heater

Member benefits:*

Only with AHS
Video Call: Option to troubleshoot home issues over a live video call with vetted repair Technicians in the app - at no extra cost**

  • Partner discounts like HVAC filters, eco-friendly home cleaning products, lawncare services, maid services, shopping discounts and more
See Pricing
Most Popular

Shield Gold™

ShieldGold protects parts of 27 major systems and appliances in your home for more coverage and less worries.

  • $50,000 total limit per agreement term
  • Up to $5,000 per covered HVAC system
  • Up to $2,000 per covered appliance
  • Up to $1,000 per covered water heater

Member benefits:*

Only with AHS
Video Call: Option to troubleshoot home issues over a live video call with vetted repair Technicians in the app - at no extra cost**

  • Partner discounts like HVAC filters, eco-friendly home cleaning products, lawncare services, maid services, shopping discounts and more
See Pricing

Shield Platinum™

ShieldPlatinum protects 29 items, including roof leak repair and exterior lines, plus premium member perks like one free HVAC tune-up.

  • $50,000 total limit per agreement term
  • Up to $5,000 per covered HVAC system
  • Up to $4,000 per covered appliance
  • Up to $2,000 per covered water heater
  • Up to $1,000 for covered roof leak repairs†
  • NEW: Up to $2,000 per line for exterior lines (includes water, sewer, and gas lines and pipes outside the home)

Member benefits:*

Only with AHS
Video Call: Option to troubleshoot home issues over a live video call with vetted repair Technicians in the app - at no extra cost**

  • Partner discounts like HVAC filters, eco-friendly home cleaning products, lawncare services, maid services, shopping discounts and more
See Pricing

Plans subject to change. See the plan agreement for coverage details, including service fees, limitations and exclusions. Coverage limits and charges for modifications or non-covered items may apply. Separate services may be offered to members by affiliates or third parties for additional fees and/or terms.

†Not available for condos/townhomes/mobile homes or in Connecticut and Hawaii.

*Member Benefits: These services are offered in addition to your plan. Benefits may be provided by an affiliate or a third party, be subject to additional terms and conditions, and/or require payment of additional fees/costs. Subject to availability.

**Video call hours are from 8AM - 9PM CST, 7 days/week. Subject to change.

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Frequently Asked Questions 

A home warranty plan from American Home Shield is worth it if you want to protect your budget from the cost and inconvenience of unexpected breakdowns. A home warranty empowers homeowners to feel confident and in control of their homes. We offer plans that cover the home systems and appliances we rely on every day to keep our homes and lives running smoothly.

Once you purchase a home warranty plan, there is a 30-day activation period before you can start using it and place your first service request. However, if you purchased a real estate plan, your warranty becomes active at closing.

Once your plan is active, there are two easy ways to get help for your covered item:

Try Video Call*

  • Open the AHS app and tap Video Call
  • Speak with a live repair Expert to help assess or fix your issue yourself at no extra cost

Get in-person help

  • Request service 24/7 in the app, online, or by phone and pay your service fee
  • We'll send a qualified, independent Pro to address your issue
  • Your qualified Pro will contact you to schedule a visit to diagnose the problem and identify a solution. We'll pay for your covered repair up to your agreement terms and help get you back up and running. It's that easy!

*Video call feature available as a benefit to AHS members . See ahs.com for hours and details.
**See the plan agreement for coverage details, including service fees, limitations and exclusions. Coverage limits and charges for non-covered items may apply.

For Service, please call 1.800.858.1922

For Sales, please call 1.855.774.8838

Only if it is an unknown pre-existing condition or issue. With AHS you get coverage for:

  • Normal wear-and-tear, no matter the age of a covered item 
  • Unknown, pre-existing breakdowns 
  • Items without maintenance records 
  • Duplicates of the same item, like that extra AC unit 
  • Removal of defective equipment 
  • Refrigerant recapture, reclaim and disposal
  • Breakdowns caused by improper installations or repairs, insufficient maintenance, rust, corrosion and sediment and mismatched HVAC systems

See the plan agreement for coverage details, including service fees, limitations and exclusions. Coverage limits and charges for non-covered items may apply. Coverage not available in all areas. 

Yes, if you are the owner of the rental property. You can easily purchase an American Home Shield home warranty for your rental property online at ahs.com.

All FAQs

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