Clear the work area.
Make sure the space around the item that needs repair is free from clutter and easy to access.
A home warranty offers peace of mind by fixing covered parts of systems and appliances when they wear out. You need to live in your home. And the truth is, day-to-day life slowly breaks down the systems and appliances that make your home livable.
Home warranties can help protect you from the stress that accompanies breakdowns due to normal wear and tear. Not sure what to do when your HVAC unit starts having a meltdown or your dishwasher throws in the towel? Just submit a request online or via the app, pay your service fee, and a qualified independent Pro comes to help. American Home Shield is home budget protection made easy.
Key takeaways
- Submitting an American Home Shield service request online is simple with two convenient options: MyAccount or the AHS App.
- A qualified, local Pro from the AHS network will reach out within 24–48 hours to schedule an in-home visit.
- With the AHS App, you can track your request for service with American Home Shield in real time and even use our free video chat feature* to troubleshoot issues on the spot.
*See the plan agreement for coverage details, including service fees, limitations and exclusions. Coverage limits and charges for non-covered items may apply. Video chat available as a member benefit with select AHS plans. Video chat hours are from 8AM-9PM CST, 7 days/week. Subject to change.
How to request service through MyAccount
Through your secure AHS MyAccount portal, you can file an American Home Shield service request anytime—24/7—without waiting on hold or speaking to a representative. It’s mobile-friendly too, so you can easily manage your AHS service request from your phone, tablet, or computer.
Here’s how to place your request in just four simple steps:
- Log in to MyAccount and select Request Service.
- Choose the covered item that needs attention, then select the issue and any symptoms you’ve noticed
- Pay your service fee quickly and securely online.
- American Home Shield will initiate your service request.
With American Home Shield, it’s never been easier to handle a repair. Just log in, file your request, and let us take it from there.
How to request service through the AHS app
The American Home Shield app makes it simple to submit an AHS service request right from your smartphone. And, as a benefit to select plans, members can video chat with a live repair Expert right from the App at no extra cost.* The AHS app is much more than a place to schedule service requests.
Get back to enjoying your home without the hassle. Here's how to video chat or request service through the app:
- Open the app and tap “Service.”
- Tap "Start a New Request" and choose the category and covered item that needs attention.
- Describe the issue.
- Choose an option:
- Video Chat with an Expert for troubleshooting in real time, if you have one of the select plans types with this feature.
- Make an appointment for an in-person service request with a trusted local Pro.
- Review and confirm your request, then track every update right in the app.
Using the app is one of the fastest ways to submit an American Home Shield service request and have access to American Home Shield customer service throughout the process.
What to expect from your service request
Once you’ve submitted your American Home Shield service request, you’ll be matched with a service Pro who will contact you to schedule your appointment. To help your visit go smoothly and get your home back in working order faster, here are a few simple ways to prepare:
1
2
Have your issue information ready.
Be prepared to share details about the issue, including when it started, any unusual sounds or smells, and recent maintenance or repairs.
3
Secure pets and children.
For safety, keep pets and children away from the work area during the service visit.
4
Review your coverage.
Check your plan agreement in MyAccount so you know what’s included and understand your service fee.
5
Be available for updates.
Keep your phone handy so your Pro can contact you with arrival updates or additional questions.
There’s no such thing as being too prepared.
There’s no such thing as being too prepared. Download our free guide to getting ready for your service request.
What’s covered under your American Home Shield home warranty
When you place an American Home Shield service request, it helps to know exactly what’s included in your plan. Our coverage is designed to protect your home’s most important systems and appliances, so when something breaks, you’re never on your own.*
Here’s what’s covered in American Home Shield home warranty plans:
Essential Systems Coverage
Included in all plans.
- Heating and cooling systems (including HVAC and ductwork)
- Plumbing systems
- Electrical systems
Appliance Coverage
Included in ShieldGold™ and ShieldPlatinum™
Optional Add-Ons
Want even more peace of mind? Add coverage for:
- Pool and built-in spa equipment
- Guest units
- Roof leak repair (included in Platinum; available as an add-on for Gold and Silver)
- Well pump unit
- Septic system ejector pump and pumping
- Electronics
Not to mention, an American Home Shield plan offers more than just repairs. With proactive home protection and maintenance tools, like pre-season HVAC tune-ups or rekey services available as a member benefit in all plans, you’re not just playing catch-up when things go wrong— you’re taking all the steps necessary to make sure things keep going right.
* See the plan agreement for coverage details, including service fees, limitations and exclusions. Coverage limits and charges for non-covered items may apply. Video chat feature available as a benefit to AHS members with select plans. See AHS.com for hours and details.
AHS assumes no responsibility, and specifically disclaims all liability, for your use of any and all information contained herein.
Frequently Asked Questions
You can reach American Home Shield customer service by calling our support line at 1-800-858-1922, logging into MyAccount, or using the in-app chat. For the fastest help with a repair, submit a service request online or through the app.
No. As an AHS member, you can request service as often as you need for covered items, as long as the issue is within your plan’s terms and conditions however, there are coverage limits. See your plan details at ahs.com/contracts.
Each request for service through American Home Shield requires a service fee, which you’ll pay when submitting your request. The amount depends on your plan selection and is shown during checkout in MyAccount or the app.
