What to Expect From an AHS AC Service Call

Don’t sweat it—literally. With an American Home Shield® home warranty plan, help is just a service request away. Let’s walk through what you can expect when an AHS Pro comes to your rescue. 

When should I place an AC service request?

First things first, why should you request an American Home Shield HVAC tune up or place a service request? The truth is your air conditioner isn’t just a luxury; it’s a necessity, especially when temperatures start to climb. Here are a few of the common signs that your AC might be waving the white flag:

• Running, but not cooling: If your system is blowing warm air, something’s not right.
• Unusual noises: Clanks, bangs, and whistles might make for a good soundtrack, but they’re not what you want to hear from your AC.
• Weird smells: If your unit smells like something’s burning or has a musty odor, it’s time for a checkup.
• Short cycling: Is your AC turning on and off too frequently? That’s a red flag.
• Inconsistent temperatures: One room feels like the Arctic while another feels like the Sahara—you may need an American Home Shield AC tune up.

Ignoring these signs could lead to bigger problems down the road, so don’t wait until you’re in full meltdown mode. Whether it's a routine HVAC tune up or an AHS service request when you need a repair, we’ve got your back.

What to expect

So, you’ve placed a service request. What happens next? We’ll assign a Pro to your request. Your assigned Pro will contact you in 24-48 hours to schedule an appointment. Here’s the lowdown on what our AHS Pros will do to help you get your system back on track.

1. The initial check-in

When your Pro arrives, they’ll chat with you to understand what’s going on. Are you hearing strange noises? Is the system just not cooling the way it should? This conversation helps the Pro diagnose the issue more accurately.

2. Check the thermostat

Next up, they’ll head straight to the thermostat. Sometimes, the problem is as simple as a misconfigured setting. The technician will make sure the thermostat is set correctly and responding as it should.

3. Inspect indoor components

After the thermostat, it’s time to dive into the guts of your system. The technician will inspect the indoor components, including:

• Filter
• Blower wheel
• Drain lines
• Electrical connections
• Overall operation

4. Examine the outdoor unit

Once the indoor components are inspected, the Pro will step outside to take a closer look at the outdoor unit. The Pro will:

• Check system operation
• Measure refrigerant levels
• Look for obvious signs of wear or damage

After a thorough inspection, the Pro will provide a diagnosis and explain what’s going on with your system. They’ll walk you through any needed repairs and may suggest replacing parts and components that are on their last legs. Your Pro will also explain which repairs are covered by your home warranty. Should the repairs exceed your coverage limits, we will also ensure you are aware of any out-of-pocket costs and agree to them before the repair is completed. The goal? To keep you from needing another American Home Shield AC tune up or service call anytime soon.

How long will it take?

You’re busy, and we get that. Many times, the Pro is able to fix the issue during their initial visit to your home. AC repairs can take anywhere from 15 minutes to four hours, depending on the complexity of the problem.  

If your AC needs a major repair or even a replacement, this will take a bit longer—usually 24-72 hours, especially during the busy summer months when call volumes are high. It could also take longer to repair the issue if the Pro has to order a specific part. 

Of course, these are just estimates. Your Pro will give you a more accurate time frame once they’ve assessed your situation. 

Common issues detected during an AC service call

Most of the time, AC problems boil down to one thing: lack of maintenance. Regularly changing your filters, scheduling seasonal cleanings, and keeping the outdoor unit free of debris can prevent most issues. Here are some of the most common problems we see during an American Home Shield HVAC tune up:

• Motors and Capacitors: These parts often wear out over time, especially in the summer when your AC is working overtime.
• Low Refrigerant Levels: If your system is low on refrigerant, it won’t be able to cool your home effectively.
• Dirty Coils: Dust and debris can build up on your AC’s coils, reducing efficiency and leading to higher energy bills.

What AHS AC warranty coverage provides

An American Home Shield home warranty coverage gives you peace of mind by covering key AC components like ductwork, compressors, and motors. 

We handle repairs that are due to standard wear and tear, so you’re not stuck with unexpected repair bills. Plus, our network of trusted Pros ensures your AC is in expert hands. From repairs to replacements, AHS makes sure your home stays comfortable year-round.

Need some cooling comfort? Don’t worry, be warranty.

We all know the saying, “An ounce of prevention is worth a pound of cure.” When it comes to your AC, a little maintenance goes a long way.

A home warranty is more than just a maintenance safety net; it’s a smart investment in your home’s long-term comfort. By covering unexpected AC troubles, from minor repairs to major replacements, a warranty ensures that when things go wrong, you’re not left scrambling. It’s all about having the right protection in place, so you can focus on enjoying your space instead of worrying about costly breakdowns.

So, the next time your AC decides to act up, don’t stress—just schedule an AHS AC Tune Up or place a Service Request and let us handle the rest. We’re here to make sure you can enjoy your home, worry-free.

AHS assumes no responsibility, and specifically disclaims all liability, for your use of any and all information contained herein.