Our Coverage
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Tech Installation and Support

We make tech installation and support a snap for our members. Just choose from our list of services and a professional from HelloTech will take care of your installation, setup, hookup, cleanup, and/or provide the support you need. Pricing varies. Tech installation and support services are available with the ShieldSilver™, ShieldGold™ and ShieldPlatinum™ plans.

Services offered

  • Smart door lock installation
  • Smart thermostat installation
  • Security camera installation
  • Smart doorbell installation
  • TV mount installation up to 60”
  • 60”+ TV mount installation
  • Wi-Fi and network connectivity support
  • Streaming video device setup and support
  • Smart hub or speaker setup
  • Smart device hookup
  • Virus removal and cleanup

More Home Services

Learn about the additional services our members enjoy.
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Leave the home services to us.

An American Home Shield® home service plan does more than help with the cost of covered breakdowns. By making regular maintenance easier, your plan can help you avoid breakdowns in the first place. It's just one more way we look out for our members.

FAQs

Yes, these services are provided by HelloTech, which uniquely offers American Home Shield® members with in-home and online tech support. HelloTech has a nationwide team of techs who are fully vetted and provide same-day bookings.   

Having your smart door lock installed by an expert is key to feeling confident in the safety of your home. A HelloTech tech will assess the installation area, install the smart door lock, connect the lock to an existing WiFi network, complete the first-time set up, download the mobile app to your device of choice and ensure it is synced, and demonstrate the commonly used features. Please note that a functioning, customer-supplied smart door lock and WiFi connection are required at the time of installation.  

A smart thermostat can help you save money and energy. It also allows you to control the temperature in your home from anywhere via your mobile device. A HelloTech tech will assess the installation area, install the smart thermostat, connect the device to an existing WiFi network, complete the first-time set up, download the mobile app to your device of choice and set it up for you, and demonstrate the commonly used features. Please note that a functioning, customer-supplied thermostat and WiFi connection are required at the time of installation. 

A smart security camera is a great way to monitor the safety and security of your home from anywhere. A HelloTech tech will assess the installation area(s), install the smart home security camera(s), connect the camera(s) to an existing WiFi network, complete the first-time set up, install and set-up the mobile app, and demonstrate the commonly used features. Please note that a functioning, customer-supplied home security camera and WiFi connection are required at the time of installation. 

A HelloTech tech will remove the current doorbell, confirm that your smart doorbell is compatible, install the smart/video doorbell, connect it to an existing WiFi network, and complete the first-time set up. Please note that a functioning, customer-supplied smart doorbell and WiFi connection are required at the time of installation. 

It's smart to hire a professional to mount your tv to avoid damage to your tv or wall. A HelloTech tech will install a bracket and mount one tv (bracket not included, customer must supply), connect all necessary video and basic audio components, neatly address the wires, configure any necessary peripheral devices, and offer cord concealment (at an additional cost). You can request tv mounting installation for a tv between 33-60" in size or 60” and larger. 

If you are an American Home Shield member, you can log into MyAccount to book your tech installation and support services by clicking on the Special Offers tab. Available in most major markets. Services vary by market.

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