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Home Warranty

Frequently Asked Questions

What Do Home Warranties Cover?

Your home warranty covers the things in your home that you and your family rely on most, like the refrigerator, dishwasher, heating and AC systems, and water heater. Life gets frustrating when these types of items stop working and interrupt your day. But a home warranty provides peace of mind because when covered systems and appliances inevitably break down, you’ve got a plan.

See the plan agreement for coverage details, including service fees, limitations and exclusions. Coverage limits and charges for non-covered items may apply.

Home Systems

All three of our home warranty plans offer coverage for parts of your home's major systems.

Air Conditioners
Heating Systems
Ductwork
Interior Electrical Lines
Built-in Exhaust, Bathroom, Attic & Whole House Fans
Main Breaker & Fuse Panel Box
Ceiling Fans
Doorbells
Garage Door Openers
Interior Plumbing Lines
Water Heaters
Toilets
Faucets & Valves
Built-in Jetted Tub Motor

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Appliances

The hard working appliances of your home are covered in our ShieldGold™ and ShieldPlatinum™ plans.

Refrigerators
Ranges/Cooktops
Ovens
Dishwashers
Built-In Microwaves
Clothes Washers
Clothes Dryers
Garbage Disposals
Installed Instant Hot/Cold Water Dispensers

Additional Coverage

Because every home is different, we offer optional coverage that can be added to any of our plans.

Roof Leak Repair
included in ShieldPlatinum™
Electronics
Pool & Built-In Spa Equipment
Guest Units
Septic Pumps
Well Pumps

Frequently Asked Questions

Are there any exclusions to my plan agreement or limits to my coverage?

Yes, we cover home system and appliance breakdowns that occur due to normal wear and tear. For example, if a hose on your dishwasher breaks due to normal wear and tear, we would fix it for you, but if a child stands on the dishwasher and breaks the door, we would not cover it because the damage was not caused due to normal wear and tear. The level of coverage you receive also depends on the home warranty plan you select. We have 3 home warranty plans to choose from depending on your home’s needs.

What if you can't fix my covered item?

If we determine that your covered home system or appliance cannot be repaired, we will replace it for you and remove the broken item at no additional charge. You can also opt for a cash out payment of a similar or equal value replacement.

How long will it take to fix my covered item?

There are several factors that impact how long it takes to fix your covered item, such as the nature of your issue(s) and availability of parts. Our goal is to assign you a Pro as quickly as possible so we can diagnose the issue, order any parts needed to make the repair, and fix your covered appliance or system so your home is running smoothly again.

If I have more than one AC system or refrigerator, will those items be covered too?

Yes, we absolutely cover multiple systems and appliances within the same home. All you have to do is select the right home warranty plan for your household's needs and budget. Our ShieldSilver™ plan protects the major systems that keep your home running, the ShieldGold™ plan covers the major systems and appliances that you rely on day in and day out, and the ShieldPlatinum™ plan truly takes the hassle out of home ownership with coverage for your major systems and appliances, and premium member features.

Can I extend my coverage to my guest house?

Yes, you can purchase additional coverage for your guest house as long as it is under 750 square feet. The plan coverage and features you purchased for your main home will extend to your guest house.

Are there any coverage limitations for my AC system?

AC units are covered in all three of our home warranty plans - ShieldSilver™, ShieldGold™ , and ShieldPlatinum™ - up to $5,000 per system per agreement term. American Home Shield will cover up to $1,000 should the Pro need to cut through concrete to access any system components. Geothermal AC systems also have a coverage limit of $1,500. To see a full list of AC coverage details, please visit our AC coverage page.

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Don't worry. Be warranty.

Have a plan for your home when things don't go according to plan

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