Need help troubleshooting?
Sometimes, you’re not sure if the problem you’re experiencing is really a problem problem. It can be useful to have a second set of eyes. With the American Home Shield video chat feature, you can talk to a home repair Expert to help assess or even fix the problem.
If you’re a ShieldGold™ or ShieldPlatinum™ member, you can connect straight from the AHS app for help in real time. It’s easy, helpful, and at no extra cost way to figure out if a service request is necessary, or if it’s something you can fix yourself with a little guidance.**
What does American Home Shield not cover?
A home warranty can be a lifesaver. But like any coverage plan, there are limits and exclusions.
Here’s a quick overview of some of the issues that are not covered under American Home Shield plans:
- Pre-existing issues: Problems that existed before your coverage began
- Known issues: Things like scratches, dents, or worn finishes
Generally, home warranties cover system and appliance breakdowns caused by misuse, abuse or physical damage.
Exclusions, limitations, and plan limits apply. Some AHS home systems and appliances have coverage limits based on your plan level.