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Quick Tips

What to Expect from Your Home Warranty Coverage if You Have an HVAC Issue

If you have an issue with your HVAC system, there's a good chance your home warranty will cover it. Here's what to expect when submitting your claim.

Contractor hooking up A/C Wires

If you have an American Home Shield® Home Warranty and you’re experiencing issues with your HVAC system, you may be wondering what to expect from your coverage. What happens when you call American Home Shield to file a home warranty claim? How much will the service call cost? What portion of the repairs to your system is covered?

It’s totally normal to have questions about the HVAC repairs your home warranty covers. Before you make the call or submit a service request online to AHS®, you need to know what to expect from your service experience. What does a home warranty cover in terms of HVAC repair or replacement? Read on to learn more.

You Should Call AHS to Schedule Repairs

Whether you want preventative HVAC maintenance in the spring and fall or your HVAC has failed, your first call should be to AHS once your coverage begins. If you want your broken unit covered by your home warranty plan, you can contact AHS and they will arrange for one of their more than 16,000 contractors to come out and assess the issue. Instead of calling around town to find an experienced contractor, you can contact AHS and let them do the work for you.

You’ll Pay a Pre-determined Trade Service Call Fee

When AHS sends a technician to your home to diagnose your HVAC issue, you will pay a Trade Service Call Fee (TSCF) for the visit, which you will have selected during the purchase process. The amount of your TSCF will depend on your plan details. AHS offers three tiers of TSCFs: $75, $100 and $125. The lower your TSCF, the higher your monthly plan costs. If you ever forget what your TSCF is, you can simply refer to your service contract via MyAccount online or you can call and speak with an AHS representative. 

You'll pay one fee for each different kind of trade professional (plumber, electrician, etc.) that comes to your home to provide service. When both your toilet and your air conditioner break down, two kinds of trade workers need to come out to fix your problem ‐ the plumber can't fix the AC. If your toilet and your sink break down at the same time, only one trade service professional will come out and you'll only pay one fee (plus sales tax where applicable).

Contractor testing A/C unit

You Don’t Need Meticulous Maintenance Records

You might be worried that your HVAC issue won’t be covered if you can’t provide meticulous records showing that you’ve performed regular HVAC maintenance and generally taken good care of your system. However, unlike some other home warranty providers, American Home Shield doesn’t require homeowners to provide maintenance records in order to qualify for repair or replacement of covered components. We will also cover it no matter the age and won’t require a home inspection.

Set Aside Some Time for Your Service Call

How long can you expect the technician to remain in your home? That depends on how long it takes the technician to diagnose and fix your problem.

First, you’ll need to speak to the technician and explain your HVAC problem. Then, the technician will examine the indoor components of your system, such as the thermostat and the HVAC filter, drain lines, electrical elements, blower wheel and air handler. Next, the technician will examine the outdoor unit, checking for damage to the condenser and evaporator coils, measuring refrigerant levels and performing other diagnostic checks until he or she has found the problem.

The contractor will do their best to help resolve the issue. If, however, it is determined that your covered item can't be repaired, AHS will offer a replacement or suggest another solution.

If you have a home warranty with American Home Shield and you’re having issues with your HVAC system, it’s time to take advantage of your coverage. If you experience a breakdown, don’t delay. Be sure with the Shield®. Submit a service request online or call AHS to help get your AC up and running again.

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