If you have an American Home Shield® home warranty and you are experiencing issues with your HVAC system, you may be wondering what to expect from your coverage. Here are some common questions:
It’s normal to have questions about your home warranty HVAC coverage. We’ll help you learn more about what to expect from your plan’s coverage and what your options are when you submit a service request.
You’ll get an American Home Shield® air conditioner warranty and a heating warranty with all three of our plans that cover the major parts of those systems. Once you submit a service request and pay your Trade Service Call Fee (TSCF), we will send a technician to your home promptly to diagnose your HVAC issue.
The amount of your TSCF depends on what you selected during the home warranty purchase process. We give you the option to choose your TSCF, giving you the freedom to decide whether you’d rather pay less monthly for the plan or less for service requests. If you ever forget the amount of your TSCF, you can simply refer to your service contract via MyAccount or call to speak with an AHS representative.
Unlike HVAC warranties from some other home warranty providers, we don’t require homeowners to provide maintenance records to qualify for repair or an American Home Shield® HVAC replacement of a covered item. Though we do recommend conducting an HVAC inspection if you have just moved into a new house, we’ll cover your system no matter its age.
The contractor will do their best to help resolve the issue. However, if they determine that your covered item can't be repaired, your plan includes an AHS® HVAC replacement with a similar model (up to your plan’s coverage limits and subject to the limitations and exclusions of your contract).
Yes! Routine maintenance can save you the headache of having your HVAC malfunction, so we created a plan that does the hard work for you.
The ShieldPlatinum™ plan offers perks like
Getting an HVAC tune-up is important, as is changing your air filters a couple of times per year.
It’s time to take advantage of your American Home Shield® HVAC coverage. Check out our home warranty pricing and plans, and find out exactly what’s covered under your warranty.
*AHS will pay up to $1,500 per contract term for access, diagnosis and repair or replacement of any geothermal and/or water source heat pumps, glycol, hot water, or steam circulating system. If the Air Conditioning and Heating ductwork is accessible only through a concrete floor, wall or ceiling, AHS will pay up to $1,000 per contract term for access, diagnosis, repair or replacement of such ductwork, including returning access openings to a rough finish.
**Not available in Hawaii
AHS assumes no responsibility, and specifically disclaims all liability, for your use of any and all information contained herein.