Home Warranty Coverage

What Does a Home Warranty Cover?

Items available for home warranty coverage may include: kitchen appliances, clothes washer and dryer, and the major components of central air conditioning systems, central heating systems, plumbing system, and electrical system. We also offer additional coverage for pools & spas, septic and well pumps, and roof leak repair as well as hvac tune-ups. Many of these items are covered based on the home warranty plan that you choose. Whether you need appliance coverage, home system coverage or home services coverage, American Home Shield will keep your home running and your budget on track.

AHS Replacement Policy

At American Home Shield^®, we will fix or replace your covered items and systems - or find an alternative solution. Unlike other home warranties, we cover older items that break down or malfunction due to age or normal wear and tear, as well as pre-existing conditions or breakdowns caused by a lack of maintenance, including rust or corrosion. All of this without needing to provide maintenance records. It's that easy.

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View limitations and exclusions

Optional Add-Ons

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Electronic Extended Warranty

Pool and Spas

Well Pump

Septic Pump

Guest Unit

Roof Leak Repair

Appliance Warranty Coverage

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Garbage Disposals

Instant Hot/Cold Water Dispensers

Refrigerators

Ranges/Ovens/Cooktops

Clothes Washers

Clothes Dryers

Dishwashers

Built-in Microwave Ovens

Systems Warranty Coverage

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Air Conditioning and Ductwork

Typical cost to repair or replace

$150^* - $3,800

Without a home warranty

View Sample Contract

Coverage highlights

You don't need maintenance records from past A/C repairs.
There is no dollar limit on covered components of A/C repairs (excluding geothermal units).

Our warranty covers components and parts of the following types of air conditioning systems:

✓Ducted central electric split and package units

✓Geothermal

✓Wall air conditioners

✓Mini-splits

During an Agreement Term, AHS will pay for access, diagnosis, and replacement related to necessary or required Heating and Air Conditioning system efficiency and other upgrades except: (1) costs associated with plenums and refrigerant line sets and (2) any other Heating and Air Conditioning-specific limitations and exclusions in your Agreement. A "necessary or required upgrade" is a replacement improving manufacturer specification energy efficiency or system performance due to circumstances beyond the control of you or AHS (such as inability to obtain parts/equipment or government mandated system modifications).

We cover all the following parts of your air conditioning ductwork:

✓Plenums

✓Dampers

✓Damper-only controls

✓Leaks or breaks in ductwork (sheet metal, duct board, and flex duct including vapor barrier) from heating and/or air conditioning unit(s) including registers or grills

We don't cover:

✗Outside or underground piping, well pump, and well pump components for geothermal and/or water source heat pump

✗Window units

✗Water towers

✗Chillers

✗Chiller components

✗Water lines

✗Legally mandated diagnostic testing when replacing heating or cooling equipment.

Certain air conditioning systems have their coverage limited to $1,500. This limitation only applies to the access, diagnosis, and repair or replacement of any geothermal and/or water source heat pumps, glycol, hot water, or steam circulating systems. In certain circumstances, ductwork coverage may be up to $1,000. For more details, please read the "Air Conditioning and Heating Note" in the sample contract.

Note

We'll pay up to $10/pound per occurrence for refrigerant. You'll be responsible for paying anything beyond $10/pound per occurrence for refrigerant.

Besides the specific terms listed here, coverage may be limited by general exclusions and limitations in your home warranty contract. For more coverage information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections.

*Repair/Replacement costs ranges are the twentieth and eightieth percentile of U.S. costs as reported in A Study of Homeowners’ Appliance and Home Systems Service Experiences, a nationwide survey of homeowners conducted in 2019 by ClearVantage for American Home Shield. Further reproduction or use is expressly prohibited.

Heating and Ductwork

Typical cost to repair or replace

$105^* - $3,625

Without a home warranty

View Sample Contract

Our warranty covers components and parts of the following types of heating systems:

✓Forced air (gas, electric, oil)

✓Geothermal

✓Wall mounted heaters

✓Floor furnaces

✓Package units

✓Heat pumps

✓Hot water or steam circulating heat

✓Electric baseboard

✓Room heaters

✓Cable heat (if it's the main source of heat to your home or room)

We cover the following parts of your heating ductwork:

✓Plenums

✓Dampers

✓Damper-only controls

✓Leaks or breaks in ductwork (sheet metal, duct board, and flex duct including vapor barrier) from heating and/or air conditioning unit(s) including registers or grills

We don't cover:

✗Outside or underground piping, well pump, and well pump components for geothermal and/or water source heat pump

✗Fuel storage tanks

✗Portable units

✗Fireplace grain, pellet, or wood heating units (even if it's the only source of heating)

✗Legally mandated diagnostic testing when replacing heating or cooling equipment.

Note

We'll pay up to $10/pound per occurrence for refrigerant. You'll be responsible for paying anything beyond $10/pound per occurrence for refrigerant.

Electrical

Doorbells

Ceiling Fan Warranty Coverage

Plumbing (including stoppages)

View Sample Contract

Coverage highlights

Covers repairs due to rust and corrosion
Includes stoppages

Our warranty covers components and parts of the following types of your home's plumbing:

✓Water, drain, gas, waste or vent line leaks and breaks

✓Toilets and related mechanisms

✓Toilet wax ring seals

✓Faucets

✓Shower heads

✓Shower arms

✓Valves for shower, tub and diverter

✓Angle stops

✓Risers and gate valves (we use similar finishes and styles when we replacement is necessary)

✓Hose bibs

✓Basket strainers

✓Permanently installed sump pumps (ground water only)

✓Built-in bathtub whirlpool motor, pump, and air switch assemblies

✓Pressure regulators

✓Expansion tanks

✓Sewage ejector pump (septic system sewage ejector pumps are not covered unless you purchase certain optional coverage.)

✓Clearing sink, bathtub, shower, and toilet stoppages

✓Clearing mainline drain and sewer stoppages through an accessible cleanout up to 100 feet from an access point

✓Clearing lateral drain line stoppages up to 100 feet from an access point including accessible cleanout, p-trap, drain or overflow access points

We don't cover:

✗Stoppages caused by collapsed, damaged or broken drain, vent or sewer lines outside your home's main foundation

✗When your lines are broken, infiltrated or stopped by roots or foreign objects - even if they're within your home's main foundation

✗Bathtubs

✗Sinks

✗Showers

✗Shower enclosures and base pans

✗Toilet lids and seats

✗Jets

✗Caulking or grouting

✗Septic tanks

✗Water filtration/purification system

✗Holding or storage tanks

✗Saunas or steam rooms

✗Costs needed to locate or access cleanouts that can't be found or are inaccessible, or to install cleanouts

✗Access through roof vents

Note

If your covered repairs requires access to your plumbing, we'll provide the access, but only through unobstructed walls, ceilings or floors, and then we'll return your access openings to a rough finish. If your plumbing can only be accessed through a concrete floor, wall or ceiling, we'll pay up to $1,000 (per contract term) for access, diagnosis, repair, or replacement of such plumbing, including returning access openings to a rough finish. You'll be responsible for paying any costs beyond $1,000.

Water Heaters

Rekey

Garage Door Openers

Get answers to your questions about home warranties.

FAQs

Can I extend my coverage to my guest house?

Yes, our plans cover guest houses and rental units under 750 square feet. If your guest house is larger than that, you will need to purchase additional home warranty coverage.

What if you can't fix my covered item?

If we determine your covered appliance or system component can't be repaired, we'll offer a replacement, or send you a check for the cost to American Home Shield for the repair (up to the limit stated in your contract, minus the cost incurred to diagnose the problem).

Are there any exclusions to my contract or limits to my coverage?

Yes, we cover home system and appliance breakdowns that occur due to normal wear and tear. For example, if a hose on your dishwasher breaks due to normal wear and tear, we would fix it for you, but if a child stands on the dishwasher and breaks the door, we would not cover it because the damage was not due to normal wear and tear. The level of coverage you receive also despends on the home warranty plan you select. The ShieldSilver™ plan covers 14 major home systems, the ShieldGold™ plan covers up to 23 home systems and kitchen and laundry appliances (up to $3,000 per covered appliance), and the ShieldPlatinum™ plan covers up to 23 home systems and kitchen and laundry appliances (up to $6,000 per covered appliance) with extra budget-protection benefits like unlimited A/C refrigerant, roof leak repair coverage, and more.

In addition, other limitations and exclusions may apply. View a sample contract or our Home Systems, Appliances, and Roof Leak Repair, Electronics Protection, and Additional Coverage pages for specific coverage details.

What coverage limitations exist for my A/C?

Our home warranty covers components and parts of the following types of air conditioning systems:

Ducted central electric split and package units
Geothermal
Wall air conditioners
Mini-splits

During the term of your contract, American Home Shield will pay for access, diagnosis, and replacement related to necessary or required heating and air conditioning system efficiency and other upgrades except:

Costs associated with plenums and refrigerant line sets and
Any other heating and air conditioning-specific limitations and exclusions in your Agreement. A "necessary or required upgrade" is a replacement improving manufacturer specification energy efficiency or system performance due to circumstances beyond the control of you or American Home Shield (such as inability to obtain parts/equipment or government mandated system modifications).

We cover all the following parts of your air conditioning ductwork:

Plenums
Dampers
Damper-only controls
Leaks or breaks in ductwork (sheet metal, duct board, and flex duct including vapor barrier) from heating and/or air conditioning unit(s) including registers or grills

Besides the specific terms listed here, coverage may be limited by general limitations and exclusions in your home warranty contract. For more coverage information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections.

What we don't cover:

Outside or underground piping, well pump, and well pump components for geothermal and/or water source heat pump
Window units
Water towers
Chillers
Chiller components
Water lines
Legally mandated diagnostic testing when replacing heating or cooling equipment.

Coverage for certain air conditioning systems is limited to $1,500. This limitation only applies to the access, diagnosis, and repair or replacement of any geothermal and/or water source heat pumps, glycol, hot water, or steam circulating systems. In certain circumstances, ductwork coverage may be $1,000. For more details, please read the "Air Conditioning and Heating Note" in the sample contract.

In addition, we'll pay up to $10/pound per occurrence for refrigerant. The customer will be responsible for paying anything beyond $10/pound per occurrence for refrigerant.

If you'd like to learn more about what's covered, check out our blog post, What to Expect from Your Home Warranty Coverage if You Have an HVAC Issue .

Are there any exclusions to my contract or limits to my coverage?

Yes. We cover breakdowns that occur due to normal wear and tear. For example, if a hose on your dishwasher breaks due to normal wear and tear, we would cover it. But, if a child stands on the dishwasher and breaks the door, we would not cover it because the damage was not from normal wear and tear.

In addition, other exclusions and limitations may apply - download a sample contract to see a specific list of limitations and items that are excluded from coverage.

If I have more than one air conditioning system or refrigerator, are those covered too?

Absolutely. We automatically cover multiple systems and appliances within the same home via our Appliances, Systems, and Combo plans.

Plans purchased through a real estate transaction, such as ShieldEssential, ShieldPlus, or ShieldComplete, have different coverage limitations and exclusions.

Can you cover my electronics?

Yes, we separately offer the Electronics Plan by Asurion, which covers a variety of unlimited new and used electronics.

How long until my covered item is fixed?

There are many factors that affect how long it will take for your covered item to be fixed (such as: the nature of your issue, parts availability, and scheduling matters). Our goal is to assign your contractor as quickly as possible to get the process underway.

Can I purchase coverage for my pool?

Yes. You can add coverage for your pool and in-ground spa to any of our plans. However, if you want to add this coverage after your contract has been in effect for more than 60 days, an inspection (at your expense) is required.

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Home Warranty Coverage

What Does a Home Warranty Cover?

AHS Replacement Policy

Home Electronics Coverage For:

Shared equipment is covered. If equipment is not shared, then only one or the other is covered unless an additional fee is paid. Covered:Above ground components and parts of the heating, pumping, and filtration system including:

Not covered:

Shared equipment is covered. If equipment is not shared, then only one or the other is covered unless an additional fee is paid.

Covered:

Not covered:

NOTE: This option is now available to renew.

Covered:

Not covered:

Our plans cover guest houses and rental units under 750 square feet. If your guest house is larger than that, you will need to purchase additional home warranty coverage.

Covered:

Not covered:

Note

Covered:

Not covered:

Covered:

Not covered:

Covered:

Not covered:

Covered:

Not covered:

Covered:

Not covered:

Covered:

Not covered:

Covered:

Not covered:

Covered:

Not covered:

Our warranty covers components and parts of the following types of air conditioning systems:

We cover all the following parts of your air conditioning ductwork:

We don't cover:

Note

Our warranty covers components and parts of the following types of heating systems:

We cover the following parts of your heating ductwork:

We don't cover:

Note

Our warranty covers components and parts of your electrical system, including:

We don't cover:

Covered:

We don't cover:

Covered:

We don't cover:

Our warranty covers components and parts of the following types of your home's plumbing:

We don't cover:

Note

Covered:

Not covered:

Re-key is only available in the following states at this time: Arizona (AZ), California (CA), Florida (FL), Nevada (NV), and Texas (TX).

Covered:

Not covered:

Covered:

Not covered:

Get answers to your questions about home warranties.

FAQs

Shared equipment is covered. If equipment is not shared, then only one or the other is covered unless an additional fee is paid.

Covered:
Above ground components and parts of the heating, pumping, and filtration system including: