Coverage highlights
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You don't need maintenance records from past A/C repairs.
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There is no dollar limit on covered components of A/C repairs (excluding geothermal units).
Home Warranty Coverage
What Does a Home Warranty Cover?
Items available for home warranty coverage may include: kitchen appliances, clothes washer and dryer, and the major components of central air conditioning systems, central heating systems, plumbing system, and electrical system. Many of these items are covered based on the home warranty plan that you choose.
AHS Replacement Policy
At American Home Shield®, we will fix or replace your covered items and systems - or find an alternative solution that works for you. Unlike other home warranties, we cover older items that break down or malfunction due to age or normal wear and tear, as well as pre-existing conditions or breakdowns caused by a lack of maintenance, including rust or corrosion. All of this without needing to provide maintenance records. It’s that easy.
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Systems Warranty Coverage
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Air Conditioning and Ductwork
Typical cost to repair or replace$150* - $3,800Without a home warrantyOur warranty covers components and parts of the following types of air conditioning systems:
Ducted central electric split and package unitsGeothermalWall air conditionersMini-splitsDuring an Agreement Term, AHS will pay for access, diagnosis, and replacement related to necessary or required Heating and Air Conditioning system efficiency and other upgrades except: (1) costs associated with plenums and refrigerant line sets and (2) any other Heating and Air Conditioning-specific limitations and exclusions in your Agreement. A "necessary or required upgrade" is a replacement improving manufacturer specification energy efficiency or system performance due to circumstances beyond the control of you or AHS (such as inability to obtain parts/equipment or government mandated system modifications).We cover all the following parts of your air conditioning ductwork:
PlenumsDampersDamper-only controlsLeaks or breaks in ductwork (sheet metal, duct board, and flex duct including vapor barrier) from heating and/or air conditioning unit(s) including registers or grillsWe don't cover:
Outside or underground piping, well pump, and well pump components for geothermal and/or water source heat pumpWindow unitsWater towersChillersChiller componentsWater linesLegally mandated diagnostic testing when replacing heating or cooling equipment.Certain air conditioning systems have their coverage limited to $1,500. This limitation only applies to the access, diagnosis, and repair or replacement of any geothermal and/or water source heat pumps, glycol, hot water, or steam circulating systems. In certain circumstances, ductwork coverage may be up to $1,000. For more details, please read the "Air Conditioning and Heating Note" in the sample contract.Note
We'll pay up to $10/pound per occurrence for refrigerant. You'll be responsible for paying anything beyond $10/pound per occurrence for refrigerant.
Besides the specific terms listed here, coverage may be limited by general exclusions and limitations in your home warranty contract. For more coverage information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections.Air Conditioner Home Warranty Coverage
*Repair/Replacement costs ranges are the twentieth and eightieth percentile of U.S. costs as reported in A Study of Homeowners’ Appliance and Home Systems Service Experiences, a nationwide survey of homeowners conducted in 2019 by ClearVantage for American Home Shield. Further reproduction or use is expressly prohibited. -
Heating and Ductwork
Typical cost to repair or replace$105* - $3,625Without a home warrantyOur warranty covers components and parts of the following types of heating systems:
Forced air (gas, electric, oil)GeothermalWall mounted heatersFloor furnacesPackage unitsHeat pumpsHot water or steam circulating heatElectric baseboardRoom heatersCable heat (if it's the main source of heat to your home or room)During an Agreement Term, AHS will pay for access, diagnosis, and replacement related to necessary or required Heating and Air Conditioning system efficiency and other upgrades except: (1) costs associated with plenums and refrigerant line sets and (2) any other Heating and Air Conditioning-specific limitations and exclusions in your Agreement. A "necessary or required upgrade" is a replacement improving manufacturer specification energy efficiency or system performance due to circumstances beyond the control of you or AHS (such as inability to obtain parts/equipment or government mandated system modifications).We cover the following parts of your heating ductwork:
PlenumsDampersDamper-only controlsLeaks or breaks in ductwork (sheet metal, duct board, and flex duct including vapor barrier) from heating and/or air conditioning unit(s), including registers or grillsWe don't cover:
Outside or underground piping, well pump, and well pump components for geothermal and/or water source heat pumpFuel storage tanksPortable unitsFireplace grain, pellet, or wood heating units (even if it's the only source of heating)Legally mandated diagnostic testing when replacing heating or cooling equipment.Note
We'll pay up to $10/pound per occurrence for refrigerant. You'll be responsible for paying anything beyond $10/pound per occurence for refrigerant.
Besides the specific terms listed here, coverage may be limited by general exclusions and limitations in your home warranty contract. For more coverage information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections.Heating Home Warranty Coverage
*Repair/Replacement costs ranges are the twentieth and eightieth percentile of U.S. costs as reported in A Study of Homeowners’ Appliance and Home Systems Service Experiences, a nationwide survey of homeowners conducted in 2019 by ClearVantage for American Home Shield. Further reproduction or use is expressly prohibited. -
Electrical
Our warranty covers components and parts of your electrical system, including:
Direct Current (D.C.) wiringBuilt-in exhaust/vent/attic fansWe don't cover:
Audio/Video/Computer/Intercom/Alarm or Security Wiring or CableTelephone wiringFace platesCircuit overloadBesides the specific terms listed here, coverage may be limited by general exclusions and limitations in your home warranty contract. For more coverage information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections.
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Doorbells
Covered:
We cover all of the parts and components of your doorbell system, unless the doorbell is part of an intercom system.Not covered:
N/ABesides the specific terms listed here, coverage may be limited by general exclusions and limitations in your home warranty contract. For more coverage information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections.
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Ceiling Fans
Covered:
Our warranties cover all of the parts and components of ceiling fans.Not covered:
N/ABesides the specific terms listed here, coverage may be limited by general exclusions and limitations in your home service plan contract. For more coverage information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections.
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Plumbing (including stoppages)
Coverage highlights
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Covers repairs due to rust and corrosion
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Includes stoppages
Our warranty covers components and parts of the following types of your home's plumbing:
Water, drain, gas, waste or vent line leaks and breaksToilets and related mechanismsToilet wax ring sealsFaucetsShower headsShower armsValves for shower, tub and diverterAngle stopsRisers and gate valves (we use similar finishes and styles when we replacement is necessary)Hose bibsBasket strainersPermanently installed sump pumps (ground water only)Built-in bathtub whirlpool motor, pump, and air switch assembliesPressure regulatorsExpansion tanksSewage ejector pump (septic system sewage ejector pumps are not covered unless you purchase certain optional coverage.)Clearing sink, bathtub, shower, and toilet stoppagesClearing mainline drain and sewer stoppages through an accessible cleanout up to 100 feet from an access pointClearing lateral drain line stoppages up to 100 feet from an access point including accessible cleanout, p-trap, drain or overflow access pointsWe don't cover:
Stoppages caused by collapsed, damaged or broken drain, vent or sewer lines outside your home’s main foundationWhen your lines are broken, infiltrated or stopped by roots or foreign objects – even if they're within your home’s main foundationBathtubsSinksShowersShower enclosures and base pansToilet lids and seatsJetsCaulking or groutingSeptic tanksWater filtration/purification systemHolding or storage tanksSaunas or steam roomsCosts needed to locate or access cleanouts that can't be found or are inaccessible, or to install cleanoutsAccess through roof ventsNote
If your covered repairs requires access to your plumbing, we'll provide the access, but only through unobstructed walls, ceilings or floors, and then we'll return your access openings to a rough finish. If your plumbing can only be accessed through a concrete floor, wall or ceiling, we'll pay up to $1,000 (per contract term) for access, diagnosis, repair, or replacement of such plumbing, including returning access openings to a rough finish. You'll be responsible for paying any costs beyond $1,000.Besides the specific terms listed here, coverage may be limited by general exclusions and limitations in your home warranty contract. For more coverage information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections.
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Water Heaters
Covered:
We cover the repair or replacement of components and parts of water heaters, including tankless water heaters and circulating pumps that malfunction due to certain causes, such as, normal wear and tear.Not covered:
Auxiliary holding or storage tanksNoiseFuel storage tanks and energy conservation unitsBesides the specific terms listed here, coverage may be limited by general exclusions and limitations in your home warranty contract. For more coverage information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections.
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Re-Key
Re-key is only available in the following states at this time: Arizona (AZ), California (CA), Florida (FL), Nevada (NV), and Texas (TX).
Covered:
Re-key up to 6 keyholes, including delivery of a total of 4 identical keys, on previously installed and properly functioning non-electronic door knobs and/or deadbolts for the hinged doors accessing the structural walls of your covered residential property.Not covered:
Replacement of deadbolts, knobs or associated hardware – Garage door openers – Broken or damaged locks – Padlocks – Skeleton locks and keys – Window, file cabinet, safe, desk or mailbox locks – Any other services provided by locksmith.
A separate trade service call fee applies for each unit of any covered multi-unit property.Besides the specific terms listed here, coverage may be limited by general exclusions and limitations in your home warranty contract. For more coverage information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections.
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Garage Door Openers
Covered:
We cover all parts and components of garage door openers, except:Not covered:
Garage doorsGarage door track assembliesBesides the specific terms listed here, your coverage may be limited by general exclusions and limitations in your home warranty contract. For more coverage information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections.
Appliance Warranty Coverage
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Garbage Disposals
Covered:
We cover all components and parts of garbage disposals.Not covered:
N/ABesides the specific terms listed here, coverage may be limited by general exclusions and limitations in your home warranty contract. For more coverage information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections.
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Instant Hot/Cold Water Dispensers
Covered:
We cover all components and parts of hot/cold water dispensers.Not covered:
N/ABesides the specific terms listed here, coverage may be limited by general exclusions and limitations in your home warranty contract. For more coverage information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections.
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Refrigerators
Typical cost to repair or replace$200* - $1,500Without a home warrantyCovered:
Our warranties cover the repair or replacement of parts and components of refrigerators that malfunction due to certain causes, such as normal wear and tear.Not covered:
Free standing freezersMulti-media centersWine chillersAHS will pay up to $3,000 per covered item malfunction for access, diagnosis, and repair/replacement of any covered appliance with a ShieldGold™ plan and up to $6,000 per covered item malfunction for access, diagnosis, and repair/replacement of any covered appliance with a ShieldPlatinum™ plan.Besides the specific terms listed here, coverage may be limited by general exclusions and limitations in your home warranty contract. For more coverage information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections.
Refrigerator Home Warranty Coverage
*Repair/Replacement costs ranges are the twentieth and eightieth percentile of U.S. costs as reported in A Study of Homeowners’ Appliance and Home Systems Service Experiences, a nationwide survey of homeowners conducted in 2019 by ClearVantage for American Home Shield. Further reproduction or use is expressly prohibited.
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Ranges/Ovens/Cooktops
Typical cost to repair or replace$150* - $800Without a home warrantyCovered:
We cover all parts and components of ranges, ovens and cooktops.Not covered:
N/ABesides the specific terms listed here, your coverage may be limited by general exclusions and limitations in your home warranty contract. For more coverage information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections.
Oven & Cooktop Range Home Warranty Coverage
*Repair/Replacement costs ranges are the twentieth and eightieth percentile of U.S. costs as reported in A Study of Homeowners’ Appliance and Home Systems Service Experiences, a nationwide survey of homeowners conducted in 2019 by ClearVantage for American Home Shield. Further reproduction or use is expressly prohibited.
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Clothes Washers
Typical cost to repair or replace$150* - $700Without a home warrantyCovered:
We cover all components and parts of clothes washers.Not covered:
N/ABesides the specific terms listed here, coverage may be limited by general exclusions and limitations in your home warranty contract. For more coverage information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections.
Clothes Washers Warranty
*Repair/Replacement costs ranges are the twentieth and eightieth percentile of U.S. costs as reported in A Study of Homeowners’ Appliance and Home Systems Service Experiences, a nationwide survey of homeowners conducted in 2019 by ClearVantage for American Home Shield. Further reproduction or use is expressly prohibited.
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Clothes Dryers
Covered:
We cover all components and parts of clothes dryers.Not covered:
N/ABesides the specific terms listed here, your coverage may be limited by general exclusions and limitations in your home warranty contract. For more coverage information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections.
Clothes Dryer Home Warranty Coverage
*As reported in A Study of Homeowners' Appliance and Home Systems Service Experiences, a nationwide survey of homeowners conducted in 2014 by Decision Analyst for American Home Shield. Further reproduction is expressly prohibited.
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Dishwashers
Covered:
We cover all components and parts of dishwashers.Not covered:
N/ABesides the specific terms listed here, your coverage may be limited by general exclusions and limitations in your home warranty contract. For more coverage information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections.
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Built-in Microwave Ovens
Covered:
We cover all parts and components of built-in microwave ovens.Not covered:
N/ABesides the specific terms listed here, your coverage may be limited by general exclusions and limitations in your home warranty contract. For more coverage information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections.
Optional Add-Ons
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Electronic Extended Warranty
Exclusive offer by Asurion Services, LLC to AHS customer. All electronics related coverage and services to be provided by Asurion Services, LLC.Home Electronics Coverage For:
Extended warranty protection for:- LED, LCD, and Plasma TVs
- Laptops/Desktops
- Tablets
- Home TheaterSystems
- Gaming Systems
- Smart Home Products
- ... and more! (See Terms and Conditions for full list of covered items
Repair of covered electronic devices due to normal wear and tear, power surge, and defects in materials and/or workmanship. Battery ReplacementBattery Replacement- 1 annual laptop battery replacement
New or Existing Products- No age restrictions
- Receipts are not required
- Registration are not required
Per claim limit: $2000Aggregate claim limit: $5000Not covered:
Mobile PhonesSoftware FailuresAccidental DamageWhen repair service is requested, you will pay Asurion the Trade Service Call Fee associated with your home warranty plan.Disclaimer: Available in all states except California. -
Pool and Spas
Shared equipment is covered. If equipment is not shared, then only one or the other is covered unless an additional fee is paid.
Covered:
Above ground components and parts of the heating, pumping, and filtration system including:Pool sweep motor and pumpPump MotorBlower motor and timerPlumbing pipes and wiringPlumbing and electricalNot covered:
Portable or above ground spasAccess to pool and spa equipmentLightsLinersJetsOrnamental Fountains, waterfalls and their pumping systemsAuxiliary pumpsPool cover and related equipmentFill line and fill valvesBuilt-in or detachable cleaning equipment including, without limitation, pool sweeps, pop-up heads, turbo valves, skimmers, chlorinators, and ionizersFuel storage tanksDisposal filtration mediumsHeat PumpMulti-media centersDehumidifiersSalt water generators and components -
Well PumpShared equipment is covered. If equipment is not shared, then only one or the other is covered unless an additional fee is paid.
Covered:
All components and parts of well pump utilized as a source of water to the home, except the items listed here.Not covered:
Above or underground piping, cable or electrical lines leading to or from the well pump, including those that are located within the well casingWell casingsPressure switches not located on the pumpHolding, storage or pressure tanksBooster pumpsRedrilling of wellsWell pump and all well pump components for geothermal and/or water source heat pumps.NOTE: AHS will pay up to $1,500 per contract term for access, diagnosis and repair or replacement. Customer is responsible for payment of any costs in excess of $1,500
Coverage may be limited by general exclusions and limitations in your home warranty contract. For more information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections of the contract. -
Septic PumpNOTE: This option is now available to renew.
Covered:
Mainline stoppages that can be cleared through an existing access or clean out without excavationThe septic tank will be pumped once during the contract coverage term if the stoppage is due to septic backupSewage ejector pump for septic system onlyNot covered:
Broken or collapsed sewer lines outside the foundationStoppages or roots that prevent the effective use of any externally applied sewer machine cableCost of finding or gaining access to the septic tank or sewer hook-upsDisposal of wasteChemical treatment of the septic tank and/or sewer linesTanksLeach linesCesspoolAny mechanical pump or systems -
Guest Unit
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Roof Leak Repair
Covered:
Roof leaks
Not covered:
Metal roofspartial or full green roofs (eco roofs)Items penetrating the roof (such as skylights, chimneys, and vents)Roof-mounted installations (such as solar panels)Leaks associated with their attachment to the roofGutters and downspouts.NOTE: We will pay up to one thousand five hundred dollars ($1,500) total per Agreement Term for repair of roof leaks.
Roof Leak Repair coverage may be limited by general exclusions and limitations in your home warranty contract. For more information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections of the contract.
Get answers to your questions about home warranties.
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Can I extend my coverage to my guest house?
Yes, our plans cover guest houses and rental units under 750 square feet. If your guest house is larger than that, you will need to purchase additional home warranty coverage.
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What if you can't fix my covered item?
If we determine your covered appliance or system component can't be repaired, we'll offer a replacement, or send you a check for the cost to American Home Shield for the repair (up to the limit stated in your contract, minus the cost incurred to diagnose the problem).
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What coverage limitations exist for my A/C?
Our home warranty covers components and parts of the following types of air conditioning systems:
- Ducted central electric split and package units
- Geothermal
- Wall air conditioners
- Mini-splits
During the term of your contract, American Home Shield will pay for access, diagnosis, and replacement related to necessary or required heating and air conditioning system efficiency and other upgrades except:
- Costs associated with plenums and refrigerant line sets and
- Any other heating and air conditioning-specific limitations and exclusions in your Agreement. A "necessary or required upgrade" is a replacement improving manufacturer specification energy efficiency or system performance due to circumstances beyond the control of you or American Home Shield (such as inability to obtain parts/equipment or government mandated system modifications).
We cover all the following parts of your air conditioning ductwork:
- Plenums
- Dampers
- Damper-only controls
- Leaks or breaks in ductwork (sheet metal, duct board, and flex duct including vapor barrier) from heating and/or air conditioning unit(s) including registers or grills
Besides the specific terms listed here, coverage may be limited by general limitations and exclusions in your home warranty contract. For more coverage information, please read the sample contract, including but not limited to, the "Coverage Overview" and "Limitations and Exclusions" sections.
What we don't cover:- Outside or underground piping, well pump, and well pump components for geothermal and/or water source heat pump
- Window units
- Water towers
- Chillers
- Chiller components
- Water lines
- Legally mandated diagnostic testing when replacing heating or cooling equipment.
Coverage for certain air conditioning systems is limited to $1,500. This limitation only applies to the access, diagnosis, and repair or replacement of any geothermal and/or water source heat pumps, glycol, hot water, or steam circulating systems. In certain circumstances, ductwork coverage may be $1,000. For more details, please read the "Air Conditioning and Heating Note" in the sample contract.
In addition, we'll pay up to $10/pound per occurrence for refrigerant. The customer will be responsible for paying anything beyond $10/pound per occurrence for refrigerant.
If you'd like to learn more about what's covered, check out our blog post, What to Expect from Your Home Warranty Coverage if You Have an HVAC Issue . -
Are there any exclusions to my contract or limits to my coverage?
Yes. We cover breakdowns that occur due to normal wear and tear. For example, if a hose on your dishwasher breaks due to normal wear and tear, we would cover it. But, if a child stands on the dishwasher and breaks the door, we would not cover it because the damage was not from normal wear and tear.
In addition, other exclusions and limitations may apply - download a sample contract to see a specific list of limitations and items that are excluded from coverage. -
If I have more than one air conditioning system or refrigerator, are those covered too?
Absolutely. We automatically cover multiple systems and appliances within the same home via our Appliances, Systems, and Combo plans.
Plans purchased through a real estate transaction, such as ShieldEssential, ShieldPlus, or ShieldComplete, have different coverage limitations and exclusions. -
Can you cover my electronics?
Yes, we separately offer the Electronics Plan by Asurion, which covers a variety of unlimited new and used electronics.
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How long until my covered item is fixed?
There are many factors that affect how long it will take for your covered item to be fixed (such as: the nature of your issue, parts availability, and scheduling matters). Our goal is to assign your contractor as quickly as possible to get the process underway.
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Can I purchase coverage for my pool?
Yes. You can add coverage for your pool and in-ground spa to any of our plans. However, if you want to add this coverage after your contract has been in effect for more than 60 days, an inspection (at your expense) is required.
