Introducing Real-Time Expert Help with American Home Shield® Video Chat
AHS Home Team
February 27, 2025
Although home issues can leave you feeling stuck while you wait for help, the important thing to remember is: you’re not alone. With American Home Shield video chat, getting Expert guidance is faster and easier than ever. In just a few clicks, members with select plans connect with a live, repair Expert who will help you assess and fix home hassles— all from the comfort of your home.
It's just one more way that American Home Shield works for you.*
*Video chat feature available as a benefit to AHS members with select plans. See ahs.com for hours and details.
What you get with video chat
- American Home Shield video chat is built to make your life easier— giving you more tools to tackle your problems and putting more people in your corner. At no extra cost, ShieldGold™ and ShieldPlatinum™ members (as well as ShieldPlus℠ and ShieldComplete℠ members) get:
- Real-time guidance: Connect with a live repair Expert as your first step to troubleshooting when a covered item isn’t working right.
- Personalized problem-solving: Experts will work with you to help assess or fix the issue, giving you personalized, step-by-step guidance for your specific problem.
- Convenient access via the AHS app: Request video chat support directly from your smartphone or tablet. Still need help from an in-person Pro? If your covered item can’t be fixed over video chat, you can make a service request for an in-person Pro (for the cost of your service fee). Seamlessly make a service request from the app after your video call ends.
- Free video chats: A repair Expert can assess and sometimes even fix an issue at no additional cost. You can call as much as you want— it’s always free.
Support for key home systems: Available for HVAC, plumbing, electrical, appliances, and general repair issues.
Why you’ll love video chat
AHS video chat makes home troubleshooting simple and stress-free. By showing your issue directly to a highly experienced Expert through the app, you can get clear guidance tailored to your problem. Whether it’s a leaky pipe, an appliance malfunction, or a heating system hiccup, AHS Experts will provide real-time solutions that help you assess or fix issues.
Best of all, members with select American Home Shield plans can automatically use video chat for covered items— no additional fees, no long waits for appointments, and no unnecessary service visits. It’s effective help that saves you time and brings you peace of mind when you need it most.
How it works: real-time solutions in a few simple steps
Using AHS video chat is quick and easy. Here’s how to get started:
Ready to get started?
Download our free “Prepare for Your Video chat” checklist today to feel confident before your first call.
Your Expert team
When you use the AHS video chat feature, you’re speaking directly with skilled and qualified industry Experts with over 20 years of experience, who are passionate about helping you keep your home running smoothly.
Our Experts have an average of 20 years' experience in troubleshooting issues across HVAC, plumbing, electrical, appliances, and general repair issues. They’re skilled at assessing problems quickly and guiding you step-by-step to potential solutions, all while ensuring the process is clear and stress-free for you.
With AHS video chat, you’re in Expert hands— because your home deserves nothing less.
Shop home warranty plans or download the American Home Shield app now and start using video chat for real-time help.
AHS assumes no responsibility, and specifically disclaims all liability, for your use of any and all information contained herein.
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