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new member app

Introducing the American Home Shield® Member App 

new member app

Welcome to the future of home warranty management. With the new American Home Shield  app, you’ve got everything you need to manage your plan and get help right at your fingertips. Submit a service request, make payments, and review coverage details all in one convenient app.

What can I do with the app?

With the American Home Shield app, you get:

  • Seamless Service Request Management: Submitting and tracking service requests has never been easier. You’ll get real-time updates on the status of your requests, so you’re always in the know about when help will arrive. Plus, you can check out your service request history anytime.  
  • Simplified Payments: Skip the hassle of paper bills or logging into multiple accounts. View your billing statements and make secure payments directly from the app. You can easily manage your payment methods, keeping everything in one place.
  • Comprehensive and Coverage Information: Understanding your coverage is crucial, and the app makes it a cakewalk. You can quickly access and review all the details of your home warranty, so you’re never confused about what’s covered.

Access to Member Perks and Discounts: As an American Home Shield member, you’re entitled to exclusive deals on services like carpet cleaning, HVAC Tune Ups, Dryer Vent cleaning, smart home and tech installation, interior design advice, and more. There are also additional discounts to Eco-friendly home cleaning products and member discounts on smart home devices, such as Home security cameras and systems. The app keeps track of these local offers and notifies you when new ones pop up, so you never miss out! 

Easy to use

Managing your home warranty should be stress-free, and with the American Home Shield app, it’s exactly that. The app’s intuitive design makes navigating simple, even if you manage multiple properties. You can toggle between homes, customize your notification preferences, and stay on top of everything— without any clutter or confusion. It’s a one-stop shop for your home warranty needs.

Convenience at your fingertips

Manage your home warranty anytime, anywhere. 

Woken up in the middle of the night by a plumbing problem? Stuck in the basement trying to figure out whether you have a tankless water heater? In the moments your laptop’s out of reach or you just aren’t in the mood for a phone call, the American Home Shield app has you covered. Submitting a service request from the app is quick, easy, and totally intuitive— no matter where you are or what time it is.

Stay connected with real-time updates.

You should never have to wonder if your service request is being handled or when your trusted and independent Pro will arrive. With the American Home Shield app, you’ll never be left in the dark. Get instant notifications and real-time updates on the status of your request, so you’re always in the loop.

Thinking about coverage?

Security for your home. Protection for your budget.

How to get started

Available in the App Store and Google Play, getting started with the American Home Shield app is as simple as downloading it to your iOS or Android device. Once installed, simply log in using your existing MyAccount credentials. It’s the same easy process you’re already familiar with, now in the palm of your hand.

Your home warranty shouldn’t be complicated or stressful. With the American Home Shield Member App, you can manage your plan across multiple properties, submit service requests in seconds, and enjoy exclusive member perks. If you're looking to shop plans or explore other coverage options, visit www.ahs.com/plans for details. Download the app today, and take control of your home's repair and coverage for when an unexpected covered breakdown occurs— wherever you go and whenever you need it.

FAQ

Do I need to have a current home warranty plan to use the app? 

Yes, when creating an account, you will be prompted to add the property associated with your plan agreement. Once your property is added, you'll be able to use all of the features of the app and view your specific plan agreement.

What kind of member benefits are in the app? 

American Home Shield makes homeownership less stressful with maintenance services you can book in the app, as well as discounts and other member perks. Maintenance services include rekey service, pre-season HVAC tune-ups, dryer vent cleaning, carpet cleaning, smart home and tech installation, our New HVAC Program, and partner discounts and offers. American Home Shield is here to help you keep your home in-top shape!

Can I purchase a home warranty plan in the app? 

You cannot currently purchase a home warranty plan in the app. However, you can purchase a plan on the American Home Shield website and then download the app and create an account.

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AHS assumes no responsibility, and specifically disclaims all liability, for your use of any and all information contained herein.

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