Freezer Is Not Freezing? Here's 5 Reasons Why

Do you need freezer repair help? Is your freezer not working? There are many reasons why your freezer might not be freezing. Find out why with Home Matters. 

Freezer ice build up

The freezer is one of those appliances that tends to go unappreciated — until it’s not freezing as it should. And while there are lots of things that can go wrong with your freezer, there are just as many simple fixes that will get it back to keeping your groceries icy cold in no time.

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Common Problems Behind Your Freezer Not Working

Here are some of the more common freezer issues and the top reasons that explain why your freezer might not be freezing. Once you know a bit more about the situation, you’re ready to get the freezer repair help you need.  So just sit back, chill and read the easy-to-digest list of potential reasons why your freezer might not be working below. 

Problem 1: Freezer Not Freezing 


  • If your freezer won't freeze, most likely the condenser coils are dirty which reduces the overall cooling capacity of the freezer
  • Evaporator fan motor is malfunctioning, and since it’s in charge of circulating the air throughout the freezer, this will need to be resolved, pronto
  • The start relay, which gives power to the compressor, is not working

Problem 2: Freezer Making a Clicking Sound


  • The start relay is not working
  • The appliance isn’t moving coolant through the condenser and coils properly

Problem 3: Freezer Runs All the Time 


  • Temperature control thermostat isn’t working correctly
  • The evaporator fan motor is malfunctioning
  • The condenser fan motor is malfunctioning

Problem 4: Freezer Leaking H20

  • You’ve got a clogged or frozen defrost drain

Problem 5: Freezer Defrost Drain Frozen 


  • The drain strap may have fallen off or deteriorated

How to Maintain Your Freezer

A consistently cold freezer is a happy freezer. So, in addition to keeping the coolest appliance in the house as cold as possible and properly wrapping food for storage, here are the tried-and-true ways to enjoy uninterrupted coolness, courtesy of your own happy, healthy freezer.

  1. Review the owner’s manual for care instruction. Let’s face it, only a handful of us even opens the owner’s manual, let alone reads it — but it’s there for a reason. Familiarizing yourself with your freezer now will do wonders to help you keep your cool when it’s time to maintain it or fix it down the road.
  2. Periodically check the freezer’s thermostat. To perform optimally, a freezer thermostat should be set at zero degrees Fahrenheit (-18 degrees Celsius). If your model doesn’t have a built-in thermostat, use a thermometer to check the temperature.
  3. Keep the interior clean. With a damp rag and a bit of dish liquid, you can have your freezer sparkling in no time.
  4. Check the gasket (seal) for wear. The gasket keeps the cool air in and the warm air out. If it’s worn and torn, then the freezer uses more energy to do its job. Fortunately, replacing a gasket is inexpensive and easy.

And if you really want to be on the safe side, you can get a Home Warranty Plan that will take out the stress and the high costs, when and if something happens.

Like most anything you depend on every day, the better you treat your freezer, the better it will treat you (and your food) in return. And now that you’ve gotten an overview on all-things freezers, here are the answers to that frequently asked, burning question about what to freeze and what not to freeze.

Happy chilling!

Freezer Repair Near You

Get affordable, upfront pricing when you use ProConnect for your appliance repair needs. Book online now. *Available in most major markets. Services vary by market.


AHS assumes no responsibility, and specifically disclaims all liability, for your use of any and all information contained herein.

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