Can AHS Video Chat Help with That? Troubleshooting You Can Do from Home

Introducing American Home Shield video chat, now available through the AHS app. As a benefit with select American Home Shield plans, you can now video chat with an Expert in real time to troubleshoot issues, answer homeownership questions, and help you get things back on track—without waiting for a service visit. 

But how exactly does it work, and more importantly, how can you make the most of it? Make sure you’ve downloaded the American Home Shield app, and let’s dive in.

The benefits of video chat

AHS repair Experts have an average of 20 years experience across HVAC, plumbing, electrical, appliance, and general repair services. With real-time help from a knowledgeable repair Expert via AHS video chat, you can troubleshoot home hassles on the spot, and potentially save the cost of a service visit.

Here’s why video chat is a game-changer for homeowners:

When to use video chat for troubleshooting

Not every home hiccup needs a hands-on repair. Video chat is perfect for diagnosing minor issues, quick troubleshooting, and getting visual guidance on covered items. If your home system or appliance isn’t working quite right, but you’re unsure whether it’s a big deal, a quick chat with an expert can help.

Some great use cases for video chat include:

• Minor repairs: Adjusting a setting, resetting a breaker, or tightening a connection.
• Quick diagnostics: Determining whether a problem is a simple fix or something requiring a service visit.
• Visual guidance: Getting step-by-step help on basic troubleshooting for covered items.

If the issue is complex, involves safety concerns, or requires specialized tools, an in-home service request is the way to go. But for everything else? Video chat can be a fast, convenient way to get back on track.

Real problems, real video chat solutions

Homeownership comes with its fair share of surprises, but some of them are easier to handle than you might think. Here’s how real homeowners have used American Home Shield video chat to troubleshoot common issues.

When you’ve had enough of your haywire HVAC

AC unit blowing warm air instead of cold? Sometimes, it’s as simple as checking your thermostat settings or replacing a clogged filter. A repair Expert can help you assess the issue over video chat, and let you know if in-person help is needed.

Emergency heat won’t turn off? If your system keeps defaulting to emergency heat, it could be a thermostat issue or something that needs a quick adjustment—both things an Expert can walk you through.

Drips, drops, and plumbing problems

Leaky faucet? A loose washer or improper seal might be to blame. Video chat can help you determine if it’s a DIY fix or if you need a plumber.

Water pressure acting up? An Expert can guide you through checking for blockages or adjusting a valve before you call for a service request.

Power problems, solved

Breaker keeps tripping? It could be an overloaded circuit or a faulty appliance. A video chat Expert can help you troubleshoot safely.

Outlet suddenly not working? Sometimes, it’s a simple fix like a tripped GFCI outlet. A video chat session can help you assess the issue.

Keeping your kitchen and laundry running smoothly

Ice maker on strike? Before assuming the worst, an Expert can help you check for a frozen water line or reset the system.

Dishwasher not draining? A clogged filter or drain hose might be the culprit. An Expert can help you troubleshoot in real time.

How to use video chat

Getting expert help for home troubleshooting is easier than ever with American Home Shield video chat. After you download the app, members with select plans get the benefit of video chatting live repair Experts at no extra cost.

Pro tips for the best video chat experience:

• Good lighting helps: If possible, turn on extra lights or use a flashlight to make the problem area easier to see.
• Stay close to Wi-Fi: A strong connection ensures a smooth video call without interruptions.
• Have basic tools handy: A screwdriver, flashlight, or a bucket (for plumbing issues) might come in handy.
• Know where your home’s main controls are: Your breaker box, water shut-off valve, and thermostat settings may need to be checked during troubleshooting.

When to call for a service visit

AHS video chat can solve a lot, but some problems require a hands-on repair. If your Expert determines that the issue needs in-person attention, they’ll guide you on the next steps to schedule a service visit. These are some situations where a service call is best:

• Complex repairs: Issues requiring specialized tools, part replacements, or technical expertise.
• Major system failures: Complete breakdowns of covered HVAC systems, plumbing, or appliances.
• Safety concerns

Peace of mind, right at your fingertips

With AHS video chat, getting Expert troubleshooting help is faster and easier than ever. Whether it’s a dishwasher that won’t drain, a circuit breaker that keeps tripping, or an ice maker on the fritz, video chat can help you quickly assess or fix common home issues without waiting for a service visit. 

And when a repair does require hands-on expertise? That’s where your American Home Shield home warranty plan has your back, covering parts of up to 23 major home systems and appliances, no matter their age.

Being a homeowner means dealing with the unexpected, but with American Home Shield, you don’t have to do it alone. Download the American Home Shield app to easily request service, connect with an Expert, and manage your coverage, all in one convenient place.

AHS assumes no responsibility, and specifically disclaims all liability, for your use of any and all information contained herein.