WHAT IS A HOME WARRANTY?

A home warranty is a year-long, renewable home service plan that helps with the cost to repair or replace parts of a home’s systems and appliances. It’s not homeowners insurance, but acts as a complement to it – protecting things that your insurance doesn’t.

Your home systems and appliances, like your water heater and oven, will break down over time. And sometimes, things just stop working, no matter how old they are. It happens. That’s where a home warranty comes in – offering a budget-friendly solution for covered household breakdowns. 

And if it’s peace of mind and convenience you’re looking for, we’ve got you covered. Our service plans remove the guesswork. No time spent asking for repair recommendations or calling contractor after contractor. When things go wrong in your home, you’ll know exactly what to do. 

WHAT IS COVERED IN A HOME WARRANTY?

We help protect major parts of your home systems and appliances, no matter their age, no maintenance records or home inspections required. It's similar to appliance insurance or system’s insurance that you may have for one item, but our home warranties help cover multiple items. Depending on the type of warranty you choose, we cover components of home systems, appliances, or both – things like your heating system, water heater, electrical system, dishwasher, clothes washer/dryer, and more.

And if we can’t repair a covered item, we’ll replace it. As a member, we want you to know that your budget, your time, and, let’s be honest, your sanity is all good. 

 

OUR EXPERIENCE

WE KNOW HOME WARRANTIES — WE FOUNDED THE INDUSTRY.

For 50 years, homeowners like you have counted on us to help them plan for the inevitable – so when their systems and appliances break down, they know exactly what to do.

We like to keep things simple. We’ll never ask you for a home inspection or to provide maintenance records when you join.

And, we do what we say we will. That’s why we've paid more than $2 billion in home warranty claims over the past five years.

DOWNLOAD OUR FREE HOME WARRANTY GUIDE

50 years of experience
HOW IT WORKS

HOW DOES A HOME WARRANTY FROM AMERICAN HOME SHIELD WORK?

Step 1 of 4

Request Service.

You can submit a service request online 24/7.

Requesting service online through mobile phone

$75

per service call

Pay less per service call.

or

$100

per service call

or

$125

per service call

Lower your monthly payment.

trade service fee options $75 $100 $125
Step 2 of 4

Pay your Trade Service Call Fee.

This is the amount you pay for each initial visit ($75, $100 or $125 – it's your choice!). Think of it as a diagnosis or troubleshooting fee.

broken oven

When a covered item breaks down, we’re here for you.

Step 3 of 4

Meet with your assigned contractor so they can figure out what's wrong.

We'll then assign a service contractor from our network of 17,000 across 49 states to come to your home to diagnose the issue.

plumber fixing a pipe
washer fridge and dishwasher
Step 4 of 4

Repair or replace your broken item.

Based on the contractor’s diagnosis, we’ll check to see if the problem is covered under your plan. If it’s covered, the contractor will repair or replace it for no additional cost.

Plus, with our 30-day workmanship guarantee, if you have an issue with your completed repair within 30 days of service, we’ll send a contractor back out for free. Our contractors strive to fix your issue the first time, but we also understand that sometimes it might take more than one visit to figure out the right fix.

One more thing. We want to know about your experience. So, look for a follow-up email from us to make sure your problem was resolved to your satisfaction.

COVERAGE

YOU’VE GOT A BUDGET. EVEN BETTER YOU’VE GOT A PLAN.

If there’s one thing homeowners know to expect, it’s the unexpected. That’s why we exist. Breakdowns will happen, and the cost of repairing or replacing them could really set you back. With an American Home Shield® Home Warranty, you pay a consistent monthly fee and a set Trade Service Call Fee when you request service.

Home Warranty Coverage

*Repair/Replacement costs ranges are the twentieth and eightieth percentile of U.S. costs as reported in A Study of Homeowners’ Appliance and Home Systems Service Experiences, a nationwide survey of homeowners conducted in 2019 by ClearVantage for American Home Shield. Further reproduction or use is expressly prohibited.

FAQs

HAVE MORE QUESTIONS REGARDING HOME WARRANTIES?

  • How does a home warranty work?

    1. When a covered item breaks down, request service online at MyAccount or call 888.682.1043.
    2. Pay your Trade Service Call Fee.
    3. Your contractor will contact you to schedule an appointment.
    4. Your contractor will diagnose your problem.
    5. Based on the contractor's diagnosis, we'll determine whether your problem is covered by your home warranty. If it is covered, the contractor will repair or replace your covered item subject to limitations and exclusions.
    6. You'll get a follow-up email to make sure your problem was resolved to your satisfaction.


    If you have questions, read When to Request Service from Your Home Warranty on our Home Matters blog.

  • What is a home warranty?

    A home warranty is a one-year service agreement that helps with the cost to repair or replace covered home system components and appliances when they inevitably break down due to normal wear and tear. When you request service, you'll pay a Trade Service Call Fee to initiate the service request. A licensed, independent contractor will schedule an appointment with you to determine the issue. If the problem is covered by your home warranty, American Home Shield will direct the contractor will to repair or replace your covered item subject to the limitations and exclusions of the home warranty. If you'd like to learn more about what a home warranty is and what it can cover, check out our blog post on Home Warranty Basics and What It Covers .

  • What does an American Home Shield® Home Warranty cover?

    Our flexible plans cover components of up to 21 of the essential home systems and appliances you depend on every day, from your A/C to your refrigerator to your water heater. Optional add-on coverage may also be purchased to cover items such as your home's pool and spa, well pump, and/or septic pump. View a sample contract for a complete list of what our plans can cover.

  • Is a home warranty worth it?

    We think so. A home warranty can help protect your budget when a covered item like your A/C or refrigerator breaks down. You can have some peace of mind knowing you have a plan in place for inevitable covered break downs. And you have budget protection because you won’t have to pay the full retail cost of repairing or replacing a covered item.

    Check out our blog article, Is a Home Warranty Worth It?, if you would like to learn more.

HOME WARRANTY VS. HOME INSURANCE

Don’t think of us as insurance. Think of us as a plan to keep your systems and appliances working like they should. Homeowner's insurance protects against things that might happen — like fires, theft or natural disasters.

Home warranties gets used more – in fact, you’re 28 times more likely to use it than insurance. It helps protect your budget from the cost of repairing or replacing things you count on to keep your home running every day.

View our general limitations and exclusions

Homeowners Insurance
covers things that might happen.
Home Warranty
covers things that will happen.
Theft HVAC stops running
Fire damage Water leaks
Storm damage Dishwasher stops running
Floods Toilet overflows

Learn more about Homeowners Insurance vs. Home Warranties

AMERICAN HOME SHIELD HOME WARRANTY REVIEWS