With select plans, members can video chat with live repair Experts who can help assess or fix breakdowns in real time at no extra cost.
Video chat hours are from 8AM-9PM CST, 7 days/week. Subject to change.
Video chat hours are from 8AM-9PM CST, 7 days/week. Subject to change.
Before you make a service request for a repair Pro, you have the option to use video chat to troubleshoot your issue at no extra cost via the AHS app. Video chat is available to ShieldGold™ and ShieldPlatinum™ members.
Step 1Tap Video Chat in the AHS app.
Step 2You will be connected with a live Expert.
Step 3Your Expert will assess or even help you fix the issue on the spot.
Step 4If your covered item can’t be fixed over video chat, you can make a service request for an in-person Pro (for the cost of your service fee).
Protect the major parts of your covered systems and appliances. Plus, with select plans, you can video chat in real time with live Experts.
If more coverage means less worries, ShieldGold is for you. Protect parts of 28 major systems systems and appliances in your home.
ShieldPlatinum protects 29 items, including roof leak repair, plus other premium member perks.
See the plan agreement for coverage details, including service fees, limitations and exclusions. Coverage limits and charges for non-covered items may apply. Video chat available as a member benefit with select AHS plans. Video chat hours are from 8AM-9PM CST, 7 days/week. Subject to change.
You can access video chat as a free member benefit if you have a ShieldGold™ or ShieldPlatinum™ plan. Simply log into the AHS app (available to download for free on the Apple App Store or Google Play). The app will prompt you to add the property tied to your plan agreement to unlock all of its features. Once your information is set up, follow these steps to start a video chat:
Video chat hours are from 8AM-9PM CST, 7 days/week. Subject to change.
No, all you need is the camera on your phone. Your phone’s camera will allow the repair Expert to see what you’re seeing and help assess the issue. It’s helpful to ensure the area is clear of any debris so you can access it easily. If you have a toolbox or any tools handy, it’s a plus to have them within reach (if you don’t have tools nearby, you can still proceed with video chat). Your Expert may help recommend any tools needed to make the repair.
Video chat feature available to AHS members with select plans. Video chat hours are from 8AM-9PM CST, 7 days/week. Subject to change.
If your covered item cannot be fixed using video chat, you can make a service request for in-person help. After the video chat session has ended, you’ll submit a claim and pay your service fee. The Expert you spoke to over video chat will share their notes with your assigned repair Pro, which in many cases may help speed up the repair process.
Video chat feature available to AHS members with select plans. Video chat hours are from 8AM-9PM CST, 7 days/week. Subject to change.
No, not all AHS members can use the video chat feature. This free member benefit is available to new and existing AHS members with ShieldGold™, ShieldPlatinum™, ShieldPlus℠ or ShieldComplete℠ plans. It’s important to note that new members must wait until their plan agreement effective date to utilize video chat or place a service request.
Video chat hours are from 8AM-9PM CST, 7 days/week. Subject to change.
An AHS Expert is a vetted professional that provides real-time home repair help over video chat. A Pro is an independent, qualified professional from our network who will provide in-person help with covered items. Once you place a service request, we will assign a Pro from our network who can come get the job done.
See the plan agreement for coverage details, including service fees, limitations and exclusions. Charges for non-covered items may apply. Video chat feature available to AHS members with select plans. Video chat hours are from 8AM-9PM CST, 7 days/week.
Yes, you can video chat about issues that are not covered by your AHS home warranty plan. Simply select the Handyperson option and you can ask about home improvement projects, drywall repair, TV mounting and more. If it involves home repair or maintenance projects, out Handyperson Experts are here to help.
See the plan agreement for coverage details, including service fees, limitations and exclusions. Charges for non-covered items may apply. Video chat feature available to AHS members with select plans. Video chat hours are from 8AM-9PM CST, 7 days/week. Subject to change.
