Home Warranty
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Check out our list of FAQs if you need to know about home warranty plans, claims and coverage, you're looking for info on membership, costs and payments, or you simply have general AHS questions.
The homeowner home warranty plan is 13 months long, which includes a 30-day waiting period and 12 months of coverage. Real estate home warranty plans are 12 months long and do not include a waiting period. After the initial plan agreement term, your plan will renew for consecutive 12-month terms (note that the homeowner home warranty plan will not have any additional waiting periods.
You can request service through any of these three options:
• Online: Log in to MyAccount to submit a service request any time, 24/7.
• In the app: Download the AHS app and submit a service request from anywhere.
• Over the phone: Call 877.730.4187 to speak with a representative.
Please note that homeowner plan coverage begins 30 days after sign-up, after which you can submit requests any time. Real estate plans begin right away and do not have a waiting period.
No, there is no limit on the number of covered repairs per contract term. Coverage limitations and exclusions may apply per your plan. Log in to MyAccount to review your specific plan agreement.
Review your plan agreement for full coverage details, including service fees, limitations, and exclusions. Charges for non-covered items may apply.
A service request is approved for repair or replacement when AHS determines that the item is covered under your plan and the breakdown qualifies as a covered breakdown. Three factors determine approval:
• Covered item: The system or appliance must be included in your plan's coverage.
• Covered breakdown: The failure must result from a covered cause, such as normal wear and tear, improper installation, insufficient maintenance, etc.
• No applicable exclusions: Your plan's limitations and exclusions must not apply to the specific issue.
Review your plan agreement for full coverage details, including service fees, limitations, and exclusions. Charges for non-covered items may apply.
Yes. If a covered repair or replacement has an issue within 30 days of completion, our 30-day Workmanship Guarantee covers a return visit at no additional cost. Just submit a new service request through any of these options:
• MyAccount: Log in and submit a service request anytime, 24/7.
• AHS App: Open the app and submit a service request from anywhere.
• Phone: Call 877.730.4187 to speak with a representative.
Review your plan agreement for full coverage details, including service fees, limitations, and exclusions. Charges for non-covered items may apply.
If your covered item can't be repaired, we'll replace it up to plan specifications and remove the old one at no additional cost. Other options include:
• Cash payment: You may be able to receive a cash settlement of comparable value instead of a replacement.
• New HVAC Program: Need a new HVAC system? As an AHS member, you have access to discounts on top HVAC brands through the New HVAC Program.* We even provide delivery and installation of your new system.
*Pricing and amount of savings will vary based on location and equipment availability. Not available in all areas.
Repair timelines vary depending on the nature of the issue and parts availability, but here's what you can generally expect:
• Pro assignment: An independent repair Pro from our network will reach out within 24 to 48 hours to schedule your service appointment.
• Diagnosis: Your Pro will assess the issue in person and provide the diagnosis to us for review and coverage determination.
• Parts and repair: If AHS approves your covered repair, your repair Pro will order the required parts and complete the repair once they arrive. Timelines can vary depending on parts availability.
All covered repairs are backed by our 30-day guarantee, so if the same covered issue comes back, we'll make it right.
Yes. American Home Shield covers your home systems and appliances regardless of how old they are. A qualifying factor is known pre-existing conditions: if a system or appliance was already visibly broken or non-functional before your coverage began, it may not be eligible for a claim.
Repair timing can vary depending on your location, the availability of service from qualified, independent repair Pros, and the parts needed for the job. After you submit a service request and pay your service fee, we’ll typically begin scheduling a diagnosis within 48 hours (excluding weekends and holidays).
From there, the timeline to complete a repair depends on factors like scheduling availability, parts supply, and the complexity of the issue. Some repairs may require multiple visits. Because of these outside factors, we cannot guarantee that your service request will be completed within a certain period of time.
Appointments are generally scheduled during standard business hours, though you may be able to request expedited or after-hours service for an additional cost, depending on availability. Please note that service requests are intended for covered repair needs and may not be the best fit for situations requiring immediate attention.
If your covered item can’t be repaired, we’ll help with a replacement, subject to your plan limitations and exclusions. After you place a service request and an independent, repair Pro diagnoses the issue, we’ll determine whether a repair or replacement makes the most sense. If the covered item cannot be repaired, we’ll provide a replacement that is similar in features, capacity, and efficiency.
In some cases, you may receive a cash payment instead of a replacement, which you can then use toward a new item of your choice.
Please note that coverage for replacements is subject to your plan’s limits, so if costs exceed those limits, or if there are non-covered upgrades or modifications needed, you may be responsible for the difference.
To set up your online account, go to MyAccount. Once you're registered, MyAccount will be your central hub for all your AHS account needs such as placing a service request, viewing your plan agreement, and accessing your member benefits like service discounts.
Yes, you can make changes to your coverage within 60 days of your plan's start date. To change your plan, call 855.799.3434. A team member will walk you through upgrading, downgrading or adding optional coverage to your existing plan.
It depends. If you have automatic payments set up, then your coverage will automatically renew. Please note we will notify you of your auto-renewal 30 days prior and also send you next year's plan agreement, so you have time to review it.
If you do not have automatic payments set up, then your coverage will not automatically renew. We will contact you 30 days prior to your coverage expiration, and then you can manually renew by logging into MyAccount or calling 844.954.3743 to speak with a team member.
Yes, you can cancel your AHS plan at any time. However, instead of going without coverage, there are other options that may suit your needs, such as pausing, transferring, or downgrading your plan. Simply call 844.300.5270 and a team member can walk you through these options.
Please note, if you cancel your plan agreement within the first 30 days of your coverage, we'll refund your agreement fees minus any service and claims incurred by American Home Shield.
If you cancel your plan agreement after 30 days, you'll receive a prorated refund of any agreement fees you paid for the rest of the agreement term, minus an administrative fee of up to one month's payment (where permitted by law) and any service or claims costs incurred by American Home Shield. Terms may vary by state. Please see the sample plan agreement for more details.
Still not sure? We're happy to help. Call 844.300.5270 to talk things through with an AHS team member.
We understand that canceling your plan may be the best option for you at this time. Before you go, consider speaking with an AHS team member to pause, transfer, or adjust your coverage by calling 844.300.5270.
Please note, if you are moving, you can transfer the remainder of your plan to the new buyer and set up coverage for your new home. Call 844.300.5270 to transfer your home warranty.
If you would still like to cancel your plan, we can help. Simply call 855.822.7419 and an AHS team member will assist you.
Homeowners insurance typically protects your home and its contents from things that might happen, like fires, theft or natural disasters. A home warranty helps protect your budget when covered components of home systems and appliances break down due to normal wear and tear and other covered causes—because its not a matter of if they will break down, it's when.
Yes, you can easily purchase an American Home Shield home warranty for your rental property online at ahs.com. You must be the owner of the rental property to purchase the home warranty plan. If you have more than 10+ rental properties with us, please inform an AHS Sales team agent so we can ensure correct account tracking for all your properties in one place.
Yes, but keep in mind that the coverage options and coverage provided may vary from state to state. View your state's sample plan agreement. For questions regarding the coverage available in your state, please contact 866.301.7673
In most cases, no. AHS will assign an independent, qualified repair Pro from our network of thousands of Pros who specializes in your specific issue. In limited situations, AHS may offer you the option to use your own Pro through what's called Outside Authorization. Unless AHS approves you for Outside Authorization, repairs may only be completed through an assigned network Pro.
No. You can purchase a home warranty from American Home Shield without inspection or maintenance records. This is a part of our Shield Assurances.
For most homeowners, the answer is yes. Replacing a failing AC unit alone can cost up to $6,000 out of pocket, and that's just one of the many systems a home warranty can help cover for a comparatively low monthly payment.* In fact, homeowners are 25 times more likely to use their home warranty than their homeowners insurance.** When something does break down, the process is simple: you place a service request and we'll send an independent repair Pro to your home to handle it.
*Repair/replacement cost is the eightieth percentile as reported in a nationwide survey of homeowners conducted in 2024 by ClearVantage for American Home Shield.
**Calculated based on the 2024 AHS claims data compared to insurance claims from Insurance Information Institute
A home warranty covers a lot, but not everything. Plan coverage comes with specific limits, exclusions, and service fees, so it’s important to understand what’s included.
Home warranties generally cover breakdowns of the parts and components of covered systems and appliances caused by normal wear and tear. They protect your wallet by helping to offset the cost of repairing or replacing covered items such as your HVAC.
AHS covers items other home warranty companies may not. For example, AHS provides our Shield Assurances for covered items, like:
Home warranties generally do not cover:
American Home Shield offers generous coverage limits compared to many providers in the industry, including high per-item limits. This means more protection when covered repairs or replacements are needed.
Before choosing a home warranty plan, review a sample plan agreement to get a clear picture of what is and isn’t covered.
Yes, you can customize your payment options to be billed either monthly or annually. Please note that no additional finance fee applies for monthly billing. Payment methods include checking account, credit or debit card. If there’s a specific day you want to start your billing cycle each month, you can call 888.543.2902.
You can expect to pay a non-refundable service fee of either $100 or $125 each time you place a service request for a covered item. You'll choose your service fee amount when you purchase your plan. See the plan agreement for coverage details, including service fees, limitations and exclusions. Charges for non-covered items may apply.
Yes, you'll get a $50 discount on coverage for each additional home (under 5,000 square feet). For covering 10+ properties, please reach out to our AHS Sales team agents to inform them of the number of homes you are covering so we can ensure correct tracking for all of your properties.
The out-of-pocket expense you will always pay is your service fee, which covers the cost of labor for the repair person to do the job. You can expect to pay a non-refundable service fee of either $100 or $125 each time you place a service request for a covered item (you'll choose your service fee amount when you purchase your plan).
In addition, you may be responsible for any repair or service costs that aren’t covered by your home warranty. See the plan agreement for coverage details, including service fees, limitations and exclusions.
AHS offers three plan options that increase in coverage as you go up in plan tier. The main difference comes down to how much of your home you want covered.
ShieldSilver™
ShieldGold™
ShieldPlatinum™
For a side-by-side comparison of what’s included in each plan, visit our plans page.
* Video chat is a member benefit feature available to ShieldGold and ShieldPlatinum members at no extra cost, and is completely optional. The hours to access video chat Experts are from 8AM-9PM CST, 7 days/weekend. Hours and availability are subject to change.
Yes, AHS may cover items with pre-existing conditions if these were undetectable during a visual inspection or mechanical test at the time coverage began.
For example, the item appeared intact with no obvious damage or missing parts, and it functioned normally when turned on, without unusual noises, smoke, or other signs of a problem.
If a defect wasn’t reasonably noticeable during these types of checks, it could still be eligible for coverage.
Real estate home warranty plans protect buyers a real estate transaction by covering key home systems and appliances before, during and after closing. Similarly, Seller Coverage protects sellers' key home systems during the listing period.
Buyers can select from three plans, and sellers can add a Seller Coverage Option for protection while the home is listed. There is no waiting period, seller coverage starts the day it is ordered, and buyer coverage begins the day of closing and continues for one year.
A real estate home warranty protects your budget from unexpected repair costs. Buying and selling a home is already a major financial commitment, and a system breakdown prior to closing or an appliance breakdown after closing can create added stress and unplanned expenses. In fact, 1 in 4 homeowners use their home warranty within the first 60 days after closing.
For sellers, a home warranty can help the home stand out with coverage that helps: reduce buyer risk, protect covered home systems between listing and closing, and limit out-of-pocket costs of covered breakdowns.
For buyers, it can help: create a smoother transaction by reducing unnecessary negotiations over covered issues, provide confidence in the home they are buying, and give them peace of mind knowing they have a plan for covered breakdowns after closing.
Yes, if you currently have an AHS home warranty on the home you own, you can transfer coverage to the buyer. To transfer coverage, call 800.776.4663.
Yes. You have 90 days from closing to add real estate home warranty coverage and take advantage of special real estate pricing—which is available exclusively to recent homebuyers. After that window closes, you can still purchase one of our AHS homeowner plans at standard pricing.
AHS offers three real estate plans so you can choose the level of coverage that fits your needs.
Yes. If you are selling your home, you can add on the Seller Coverage Option* for up to six months while your home is on the market and include a home warranty for the buyer. Here's how the Seller Coverage Option works:
1. Seller chooses the home warranty plan to provide to the buyer.
2. Seller adds on the Seller Coverage Option and receives coverage for the same home systems and items (excluding rekey) included in the ShieldEssential plan.
3. Payment is due at closing for both Buyer Coverage (price depends on the plan selected) and the Seller Coverage Option.
4. The warranty transfers to the buyer and becomes effective the day of closing.
*Subject to a $1,500 cap for all covered items during the listing period.
Yes, we offer two years of coverage at a special rate for buyer plans when you purchase at closing. Pricing varies by state. Learn more about our real estate plans from AHS.
Yes, you can buy a new construction home warranty if you are building a home.
Our new construction home warranty can be purchased any time within the first year after closing and provides coverage for 4 years, protecting the home from years 2-5. When the builder's one-year warranty expires, the New Construction home warranty picks up and begins providing protection for covered items. At the end of the plan agreement term, coverage can be renewed on an annual basis
Learn more about our real estate plans from AHS.
Your coverage starts the day of closing. But note, if closing funds haven't been received yet, service requests may be limited until your payment is confirmed.
Log into MyAccount or call 800.776.4663 to confirm your coverage start date.
If you sell your home before the end of your plan agreement, you can transfer the remainder of your plan agreement term to the new buyer at no extra cost. To do so, call 800.776.4663.
Please note if you sell your home before the end of your plan agreement and do not transfer the remainder of the plan, then a prorated refund may be issued, but it will be reduced by any claims you have already used.
Yes, you have 60 days from closing to change or upgrade your coverage plan and options. You can do so by calling 800.776.4663.
The length of our real estate agreement terms differs based on the type of plan you choose, which includes:
With select plans, members can now video chat with live repair Experts in the AHS app who can help assess or fix breakdowns in real time at no extra cost. It's a great and completely optional way to troubleshoot and potentially fix your issue before placing a service request.
Video chat is available to ShieldGold and ShieldPlatinum members and the hours are from 8AM-9PM CST 7 days/week. Subject to change.
AHS continúa mejorando sus recursos multilingües para los miembros que hablan español. Tenemos acuerdos de planes en español de AHS disponibles en www.ahs.com/contracts en "ejemplo del contratos". También contamos con representantes de ventas y servicio que hablan español para ayudarlo a comprar uno de nuestros planes de garantía del hogar, renovar su plan AHS actual, actualizar los detalles de su plan AHS o realizar una solicitud de servicio para un artículo cubierto. También ofrecemos servicios de traducción si es necesario mientras un profesional está reparando su artículo cubierto llamando a nuestro departamento de servicio y hablando con un agente bilingüe. Traducirán de un lado a otro por teléfono para usted y el Pro para asegurarse de que comprenda los servicios prestados y los detalles sobre su reparación o reemplazo. Continuamos explorando funciones adicionales en español para mejorar la experiencia de nuestros miembros de AHS. La línea telefónica en español es 1-888-527-1901.
Sí, puede realizar una solicitud de servicio para su propiedad cubierta llamando a AHS al 1-888-527-1901. Se le conectará con uno de nuestros agentes de servicio bilingües que puede ayudarlo a realizar solicitudes de servicio, renovar su plan, responder preguntas, repasar los detalles del plan y la cobertura, y ayudar con otras consultas relacionadas con su acuerdo de plan AHS. También pueden ayudarlo si necesita traducciones por teléfono mientras habla con un profesional en persona que está reparando su artículo cubierto. Para ver un ejemplo de acuerdo de plan en español, consulte aquí: www.ahs.com/contracts y seleccione Español (ejemplo del contrato).
¡Sí! Si desea comprar una garantía del hogar en español, puede hacerlo visitando nuestra página de compras en español haciendo clic en Cotizar en Español en la parte superior derecha de nuestro sitio web en www.ahs.com. También puede comprar un plan de garantía del hogar de AHS en español hablando con nuestros agentes de ventas bilingües al 1-888-527-1901.
Tenemos acuerdos de planes de muestra en español de AHS disponibles en www.ahs.com/contracts bajo "ejemplo del contratos". Estos son para los acuerdos nacionales estándar. Para obtener detalles específicos de cobertura para su tipo de plan en su estado, puede llamar a nuestra línea de servicio bilingüe para que un agente lo guíe paso a paso a través de los detalles de su acuerdo de plan tanto en inglés como en español.
Si bien no podemos garantizar que el Pro / contratista que se presente para completar la reparación o el reemplazo de su artículo cubierto hable español o no, brindamos servicios de traducción para usted y el Pro asignado a su reparación. Para acceder a nuestros servicios de traducción, llamará a nuestra línea de servicio en español y hará que uno de nuestros agentes bilingües traduzca por teléfono para usted y el Pro. El número de teléfono de la línea de servicio en español es 1-888-527-1901. Este servicio es gratuito y es un beneficio adicional para nuestros miembros de AHS para demostrar que AHS está aquí para ayudar a los propietarios a sentirse más empoderados en sus hogares.
No, American Home Shield no requiere que proporcione registros de mantenimiento o que realice una inspección de la casa antes de comprar un plan o para ser elegible para las reparaciones cubiertas.
No, no le importa. Usted puede obtener un plan de servicio del hogar de American Home Shield sin importar la antigüedad del sistema o los electrodomésticos de su hogar.
Sí, puede cancelar en cualquier momento. Si cancela su contrato en los primeros 30 días de su cobertura, le reembolsaremos las tarifas de su contrato, menos cualquier servicio o reclamo ocasionado por American Home Shield. Si cancela su contrato después de 30 días, recibirá un reembolso prorrateado de las tarifas de su contracto por el resto del término del contrato, menos una tarifa administriva de hasta un pago mensual (cuando se permita por ley) y cualquier costo de servicio o reclamo ocasionado por American Home Shield. Los términos pueden variar por estado.
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