About us American Home Shield founded the home warranty industry in 1971 and remains the industry leader, today servicing nearly 1.4 million customers across 49 states. More than 1,600 people are part of the American Home Shield team, primarily employed at three service centers in Georgia, Iowa and Tennessee, and at our corporate headquarters in Memphis. Since 1989, American Home Shield has been a business unit of The ServiceMaster Company, one of the world's largest and most versatile service networks. Along with American Home Shield, the company's high profile brands include Terminix, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through approximately 24,000 corporate employees and a franchise network that independently employs over 31,000 additional people, the ServiceMaster family of brands serves more than 8 2 million customers a year.
Confidence Professional contractor network: We have one of the largest contractor networks in the nation, made up of more than 10,000 independent home-service contractors. Our contractors are carefully screened, and we closely monitor their performance based on a number of criteria, including a robust customer satisfaction survey program to help ensure the highest quality service. Financial stability: With 40 years in the business, we respond to nearly three million service requests each year and have the track record that lets you know you're on solid footing with our home protection plans. Availability: Unfortunately, major home systems and appliances don't wait until a convenient time to break down. We're here to take service calls 24 hours a day, 7 days a week. Our contractors will then give you a call during business hours to schedule your appointment.