Testimonials

I'm fairly new to the program. Our hot water heater went out and we had someone else come look at it not knowing that we were already covered by our plan with American Home Shield. They told us we needed a new hot water heater. Then we realized that we were covered under American Home Shield and called them. The repair service came out as scheduled and told us that it was just a problem getting the pilot relighted. This saved us a huge amount of money.

I am beyond impressed with the level of service I received from American Home Shield! Dealing with home repairs is usually a major headache, but AHS made this entire process seamless and stress-free.

I submitted my service request, and the turnaround time was faster than I ever expected. From the moment I logged the issue to the professional arriving at my door, the communication was clear and as expected. It is so refreshing to work with a company that actually values its customers' time. If you’re looking for a home warranty that is reliable, efficient, and genuinely follows through on their promises, look no further. I couldn't be happier with the experience!

Best customer service and experience. Every interaction I've experienced with any AHS employee has been positive. They are very helpful in resolving concerns and issues I have had in a timely manner.

Quick, easy and efficient.  The repair work was done professionally and timely.  Very good decision to have the AHS home warranty!

Technician arrived on time and was able to diagnose and fix my HVAC issue in a timely manner. My issue wasn’t as serious as I thought and I was pleased with the repairs. The receptionist and technician were both available to answer my questions.

Great experience with the plumber who came out. Professional in every way, he identified the problem and repaired it during his visit, cleaning up the area as well.

I have had nothing but excellent service and repairs since joining AHS. I am so happy I changed from the previous home warranty company.

AHS has been very transparent and professional. I recommend them to everyone who needs warranty coverage for their home.

Both my fridge and washing machine quit in two weeks and I got a brand new washing machine and my refrigerator is like new. I'm telling everyone how great and happy I am with this company's professionalism. 

AHS emailed me when they found out the parts for my 25-year old dryer were no longer available. They let me know a new dryer would be purchased with my consent and I was given an approximate delivery date. I am very happy with the new dryer. Thank you again for taking such good care of us, AHS. 

You guys are doing a pretty good job. I’m glad that I can schedule my repair appointment easily in the AHS app. I’m also amazed that you guys have communicated to me about the schedule and who’s going to work on my problem. Job well done!!!

I was able to schedule an appointment quickly. The service provider contacted me to set up my repair in a timely manner. Both AHS and the service provider kept me updated on the arrival time of the tech.

The tech was friendly, knowledgeable and fixed my microwave quickly. He tested to make sure it worked correctly before reinstalling it. He made sure he cleaned up after he was done. He gave us an assessment of the problem so we knew what was repaired. He also told us who to contact in case of any problems. Highly recommend AHS. 

We had refrigerator woes and called AHS on a Friday and the service man was here on Monday. He determined that we needed a new refrigerator. I got in touch with AHS and was told how to proceed. Thanks so much AHS. It was easy to work through.

Got the dishwasher fixed. It took time to get the part but was an easy process through the AHS app plus cost efficient, which made it worth it. Makes owning a home more affordable knowing that the millions of things that can break will be covered for an affordable flat rate (depending on your level of coverage).

The customer service was excellent. Somebody got back to me right away and connected me with a repair company to come and fix my dryer and assess my washing machine.

I also was able to utilize the video chat feature in the AHS app to ask about something that was wrong with my garage door. He was very helpful and I was able to hire a company to come out and fix it since it was not covered under my warranty. That saved me money and time. I greatly appreciate it!

I am very satisfied with AHS. I had two service appointments since I have been with them. Both times the service providers were at my home on time for the scheduled appointments. I was very satisfied with their service.

It is so easy to work with AHS. They have contractors in the area who are happy to partner with AHS. My dryer repair was scheduled and done in a timely manner, considering the dryer died on the Friday before Presidents Day. Great job by AHS and the repair person.

USER FRIENDLY AHS PROCESS
From the beginning to the end of the entire homeowner repair experience, it has always been user-friendly. Here’s a breakdown of begin-to-end process:
1. Easy online service request/payment
2. Prompt follow up from AHS re: local service assignment
3. Prompt follow up from locally assigned service contractor
4. Explicit email follow up re: estimated date and arrival time
5. Professional and courteous repairman
To reiterate, the entire process from beginning to end is user-friendly.