Revision date: 1/14/21
Provider/Obligor is American Home Shield Corporation
150 Peabody Pl, Memphis, TN 38103
Certain items and events are not covered by this contract. Please refer to the exclusions, restrictions, and limitations in boldfaced type in this document.
NOTE: Contract Terms and Plan Fees vary for each customer classification listed below. See your Contract Agreement pages for your specific Contract Term and Plan Fee.
1. FIRST YEAR CUSTOMERFirst Year Customer contract term begins upon the date stated on your Contract Agreement pages and continues for one year from that date (unless AHS approves an alternative contract term in writing) and provided Plan Fees are received by AHS.
2. RENEWAL CUSTOMERRenewal Customer is an existing AHS customer whose contract AHS has offered to renew. Renewal Customer contract term begins upon expiration of previous contract term and continues for one year (unless AHS approves an alternative contract term in writing) provided plan fee is received by AHS within 45 days after expiration. (See Section K. RENEWAL)
3. TRANSFER OF OWNERSHIPIf the covered property changes ownership during the contract term, you are required to call the Sales phone number on the Contract Agreement pages to transfer coverage to the new owner.
NOTE: The amount of your Trade Service Call Fee is listed on your Contract Agreement pages.
AIR CONDITIONING AND HEATING NOTE: Coverage available on Heating and Air Conditioning units up to a 5-ton capacity. AHS will pay up to $1,500 per contract term for access, diagnosis and repair or replacement of any geothermal and/ or water source heat pumps, glycol, hot water, or steam circulating system. Where covered repairs require access to Air Conditioning and Heating ductwork, AHS will provide access to ductwork only through unobstructed walls, ceilings or floors, and will return access openings to a rough finish. If the Air Conditioning and Heating ductwork is accessible only through a concrete floor, wall or ceiling, AHS will pay up to $1,000 per contract term for access, diagnosis, repair or replacement of such ductwork, including returning access openings to a rough finish. During an Agreement Term, AHS will pay for access, diagnosis, and replacement related to necessary or required Heating and Air Conditioning system efficiency and other upgrades except: (1) costs associated with plenums and refrigerant line sets and (2) any other Heating and Air Conditioning-specific limitations and exclusions in your Agreement. A "necessary or required upgrade" is a replacement improving manufacturer specification energy efficiency or system performance due to circumstances beyond the control of you or AHS (such as inability to obtain parts/ equipment or government mandated system modifications).
COVERED: All components and parts of the following air conditioning systems: Ducted central electric split and package units - Geothermal - Wall air conditioners - Mini-splits. With regard to ductwork, except as otherwise noted herein, the following are covered: Plenums - Dampers - Damper-only controls - Leaks or breaks in ductwork (sheet metal, duct board, and flex duct including vapor barrier) from heating and/or air conditioning unit(s) including registers or grills.
NOT COVERED: Outside or underground piping, well pump, and well pump components for geothermal and/or water source heat pump - Window units - Water towers - Chillers, chiller components, and water lines - Legally mandated diagnostic testing when replacing heating or cooling equipment.
NOTE: Please refer to the AIR CONDITIONING AND HEATING NOTE above.NOTE: AHS will pay up to $10 per pound per occurrence for refrigerant. Customer is responsible for payment of any costs in excess of $10 per pound.COVERED: All components and parts of the following heating systems: Forced air (gas, electric,oil) - Geothermal - Wall mounted heaters - Floor furnaces - Package units - Heat pumps - Mini-splits - Hot water or steam circulating heat - Electric baseboard - Room heaters - Cable heat (if main source of heat to the home or room). With regard to ductwork, except as otherwise noted herein, the following are covered: Plenums - Dampers - Damper-only controls - Leaks or breaks in ductwork (sheet metal, duct board, and flex duct including vapor barrier) from heating and/or air conditioning unit(s) including registers or grills.
NOT COVERED: Outside or underground piping, well pump, and well pump components for geothermal and/or water source heat pump - Fuel storage tanks - Portable units - Fireplace, grain, pellet, or wood heating units (even if only source of heating) - Legally mandated diagnostic testing when replacing heating or cooling equipment.
NOTE: Please refer to the AIR CONDITIONING AND HEATING NOTE above.NOTE: AHS will pay up to $10 per pound per occurrence for refrigerant. Customer is responsible for payment of any costs in excess of $10 per pound.COVERED: All components and parts, including Direct Current (D.C.) wiring, and built-in exhaust/vent/attic fans, except:
NOT COVERED: Audio/video/computer/intercom/alarm or security wiring or cable - Telephone wiring - Circuit overload - Face plates - Lighting fixtures.
COVERED: Leaks and breaks of water, drain, gas, waste or vent lines - Toilets and related mechanisms, toilet wax ring seals, faucets, shower heads, shower arms, valves for shower, tub, and diverter, angle stops, risers and gate valves (similar features of finish and style used when replacement is necessary) - Hose bibs - Basket strainers - Permanently installed sump pumps (ground water only) - Built-in bathtub whirlpool motor, pump, and air switch assemblies - Pressure regulators - Expansion tanks - Sewage ejector pump (septic system sewage ejector pumps are not covered unless optional coverage H.3 is purchased) - Clearing of sink, bathtub, shower, and toilet stoppages - Clearing of mainline drain and sewer stoppages through an accessible cleanout up to 100 feet from access point - Clearing of lateral drain line stoppages up to 100 feet from access point including accessible cleanout, p-trap, drain or overflow access points.
NOT COVERED: Stoppages caused by collapsed, damaged or broken drain, vent or sewer lines outside the home's main foundation - Lines broken, infiltrated or stopped by roots or foreign objects, even if within the home's main foundation - Bathtubs - Sinks - Showers - Shower enclosures and base pans - Toilet lids and seats - Jets - Caulking or grouting - Septic tanks - Water filtration/purification system - Holding or storage tanks - Saunas or steam rooms - Costs to locate or access cleanouts not found or inaccessible, or to install cleanouts - Access through roof vents.
NOTE: Where covered repairs require access to plumbing, AHS will provide access to plumbing only through unobstructed walls, ceilings or floors, and will return access openings to a rough finish. If the plumbing is accessible only through a concrete floor, wall or ceiling, AHS will pay up to $1000 per contract term for access, diagnosis, repair, or replacement of such plumbing, including returning access openings to a rough finish. Customer is responsible for payment of any costs in excess of $1,000.COVERED: All components and parts, including tankless water heaters and circulating pumps, except:
NOT COVERED: Auxiliary holding or storage tanks - Noise - Fuel storage tank and energy conservation unit.
COVERED: All components and parts, including springs, except:
NOT COVERED: Door or door track assemblies.
COVERED: All components and parts, except:
NOT COVERED: When part of the intercom system.
COVERED: All components and parts.
COVERED: Re-key up to 6 keyholes for properly functioning standard cylinder door locks and deadbolts, including 4 copied keys.
NOT COVERED: Lock picking - lock-out service.
NOTE: An additional fee may be applicable if existing copies of the key are not present. You will be responsible for payment directly to the locksmith for any additional services. Trade Service Call Fee for Rekey service will be $100 regardless of TSCF for selected planNOTE: AHS will pay up to three thousand dollars ($3,000) per Covered Item malfunction for access, diagnosis, and repair/ replacement of any covered Appliance.
COVERED: All components and parts, except:
NOT COVERED: Free standing freezer - Multi-media centers - Wine chillers.
COVERED: All components and parts.
COVERED: All components and parts.
COVERED: All components and parts.
COVERED: All components and parts.
COVERED: All components and parts.
COVERED: All components and parts.
COVERED: All components and parts.
AHS will pay up to:
COVERED: Roof leaks.
NOT COVERED: Metal roofs; partial or full green roofs (eco roofs); items penetrating the roof (such as skylights, chimneys, and vents); roof-mounted installations (such as solar panels) and leaks associated with their attachment to the roof; gutters and downspouts.
NOTE: AHS will pay up to one thousand five hundred dollars ($1,500) total per Agreement Term for repair of roof leaks.Roof leak repair coverage is not available in Hawaii.Optional coverage may be purchased up to 60 days after the beginning of the contract without an inspection. After the 60th day, optional coverage may be purchased provided an inspection is performed (at customer's expense) and the inspection results are approved by AHS. New Construction Customer may add optional coverage during the contract term for brand new items providing proof of purchase is received by AHS. Optional coverage, regardless of date of purchase, continues only through the contract term.
NOTE: Roof Leak Repair coverage is available as an option for the ShieldSilver and ShieldGold.
See section G.2 above
Shared equipment is covered. If equipment is not shared, then only one or the other is covered unless an additional fee is paid.
COVERED ITEMS: Above ground components and parts of the heating, pumping, and filtration system including: Pool sweep motor and pump - Pump motor - Blower motor and timer - Plumbing pipes and wiring - Plumbing and electrical.
NOT COVERED: Portable or above ground spas - Access to pool and spa equipment - Lights - Liners - Jets - Ornamental fountains, waterfalls and their pumping systems - Auxiliary pumps - Pool cover and related equipment - Fill line and fill valves - Built-in or detachable cleaning equipment including, without limitation, pool sweeps, pop-up heads, turbo valves, skimmers, chlorinators, and ionizers - Fuel storage tanks - Disposable filtration mediums - Heat pump - Multi-media centers - Dehumidifiers - Salt water generators and components.
NOTE: AHS will pay up to three thousand dollars ($3,000) total per Agreement Term for access, diagnosis, and repair/ replacement of pool equipment including, but not limited to, pool heaters.
COVERED: All components and parts of a well pump used as a source of water to the home, except:
NOT COVERED: Above or underground piping, cable or electrical lines leading to or from the well pump, including those that are located within the well casing - Well casings - Pressure switches not located on the pump - Holding, storage or pressure tanks - Booster pumps - Redrilling of wells - Well pump and all well pump components for geothermal and/or water source heat pumps.
NOTE: AHS will pay up to $1,500 per contract term for access, diagnosis and repair or replacement. Customer is responsible for payment of any costs in excess of $1,500.
COVERED: Mainline stoppages that can be cleared through an existing access or clean out without excavation - The septic tank will be pumped once during the contract coverage term if the stoppage is due to septic back up - Sewage ejector pump for septic system only.
NOT COVERED: Broken or collapsed sewer lines outside the foundation - Stoppages or roots that prevent the effective use of any externally applied sewer machine cable - Cost of finding or gaining access to the septic tank or sewer hook-ups - Disposal of waste - Chemical treatment of the septic tank and/or sewer lines - Tanks - Leach lines - Cesspool - Any mechanical pump or systems.
In the event you breach this or any other obligation under this contract, AHS may refuse to provide service to you and may cancel this contract.
AHS may, in its sole discretion, elect to renew this contract for a one-year contract term, unless otherwise approved by AHS. In the event we elect to renew your contract, you will be notified of the terms within 60 days prior to expiration of your contract. Unless you notify AHS prior to expiration of your contract, your contract will be automatically renewed and you will be charged the applicable Plan Fees.
Either party may seek binding arbitration by one arbitrator administered by the American Arbitration Association ("AAA"), under the AAA Consumer Rules in effect at the time the Claim is filed ("AAA Rules"). Copies of the AAA Rules and forms can be located at www.adr.org or by calling 1-800-778-7879.
The arbitrator's decision shall be final, binding, and nonappealable. Judgment upon the award may be entered and enforced in any court having jurisdiction. This clause is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act. Neither party shall sue the other party other than as provided herein or for enforcement of this clause or of the arbitrator's award; any such suit may be brought only in Federal District Court for the District or, if any such court lacks jurisdiction, in any state court that has jurisdiction. The arbitrator, and not any federal, state, or local court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, unconscionability, arbitrability, enforceability or formation of this Agreement including any claim that all or any part of the Agreement is void or voidable. However, the preceding sentence shall not apply to the clause entitled "Class Action Waiver."