My air conditioning unit in house stopped working. It needed a fan and motor. It took 2 weeks and 4 days to get it done. However the company FIRE/ICE that fixed it did a excellent job in quality and time to remove and replace items. Their technician was outstanding.Getting the parts in was the main culprit.
.American Home Shield was 4 stars.

Great response from AHS and the supporting contractor who fixed the problem with the washer machine. Great job and I highly recommend using AHS.

User friendly app, fast appointment with a reputable company,  professional and thorough technician,  problem resolved and was covered per my contract. Doesn't get better than that!

In the last year I've had about 3 service calls between 2 homes. With all three calls I had very reliable company's to handle my work orders. They were prompt, knowledgeable and expedient. Couldn't ask for more. Thank you AHS.

Highly responsive, professional with a reputable network of contractors.  Well worth the premiums

American Home Shield has been a huge blessing in servicing my home repair needs.

Recently,  my home central air system ( of 20 years) was immediately repaired through their contractor, Custom Climates. Matthew, the Technician, was exceptional and very friendly! He arrived early, was very professional, and knowledgeable of my ac system The service was personable and top quality!!

Thank you, American Home Shield, for meeting my needs in a timely manner, and for sending an outstanding contractor to service my homes' needs!!!

MY AIR CONDITIONER STOP WORKING, AMERICAN HOME SHIELD ASIGNED ACCENT AIR CO. TO FIND OUT WHAT WAS WRONG AND REPAIR THE AIR CONDITIONER IN A TIMELY MANNER. I AM VERY HAPPY WITH BOTH THE COMPANY.

Great service , very professional ❤️❤️❤️

During the extreme heat we've been having our AC started acting up. One quick call and the next evening we had a tech out fixing it. They were great explained everything to us and even told us how to keep it in better working conditions. I'm so glad this was part of our mortgage closing stuff. It saved us so much money and hassle trying to find someone to fix the issue!

Very good to work with! Service provider was excellent,  too!

Efficient  customer  service  problems  solvers  and very  quick  response from the contactor  I recommend  my friend and family to adopt  AHS

I appreciate this company but feel they could be more proactive when technicians are delayed with completing jobs or setting up appointments. It has been weeks since my dishwasher and stove has not repaired. They raised there rates 50% before inflation even kicked in. They also need to repair items that are due for updates which can cause hazards, such flooding, fires, etc.

We purchased American Home Shield, (AHS) during the purchase of our home.  Good thing we did.  We discovered multiple roof leaks above a rafter and several other areas.  The roof required four cuts to remove/replace boards and many new shingles.  The repair cost remained within the maximum limits of the plan.

We also have had our home rekeyed.

All service was done promptly.  We had no issues with the companies that provided the service.

In my opinion American Home Shield is a buy!

Great service. They were able to send someone quick and the problem was resolved.

Gage was very thorough checking out all the drainage issues which were no longer present. He was patient in explaining everything to me.

I am very happy that I am with AHS for more than 10 years.  Very helpful, listening, problem resolving, they employ highly professional  specialists. They helped me to replace my old range stove. My Air conditioner was  not working properly, the masters from AHS revived it, it is like new now.

This was my 1st time using AHS warranty and it was a very positive experience. Called them about my ac and they got someone out in a timely fashion and fixed my issue.

I have been using AHS for 2 yrs now.  Love the service I get along with the service companies they use.  I have used it for my pool, washer, sinks.  Great Service.

We had an air conditioner go out when the outside temperature was well over 100.  Contacted AHS and they in turn contacted repair service.  Since this was on the weekend, first thing Monday morning repair called and a technician was there within an hour.  Problem turned out to be something minor.  Our deductible was less than half the cost of a normal service call.  We were pleased with the prompt service and love our AHS warranty.

Very knowledgeable and courtesy driven. Steve was my service tech and he diagnosed my problem within minutes

A/C issue during a heat wave.  Repair company was assigned quickly, took a day and a half for a call back to get appointment AHW was helpful in making this happen.  Tech arrived as scheduled and quickly fixed the issue and provided a verbal report on what the issues were.

American Home Shield warranty company is great. I had experiences with two other home warranty company, choice home warranty and Total Home Protection, both were 100% rip off, find all kind of excuses not to do anything, so I was very skeptical with a third Home warranty company to trust. But AHS is referred by my firend, and they are very professional, quick service and their local AC Company service company Shimanski, Flemington, NJ is awesome too. Fixed the leak issue quickly today 07/01/2022, now wait and see if the leak is truly fixed. As of today, I am extremely pleased with AHS and Shimanki AC Company 🙏🙏🙏👍👍👍

This is the best company I could’ve chosen. Would definitely recommend this company with my friends. Regardless what my needs are for my home there always here to help and the service always with 3 or 4 days.

I requested service and they responded right a way. An appointment was made for that day. The problem was fixed and under warranty.  No extra cost was incurred which is wonderful considering inflation. We are very satisfied.

Seth came out and we told him our problem with the AC. He took his time and worked on it. The AC started working again. He explained what he did and we were satisfied. He was very professional.

Exceptional service. Will highly recommend!

Professional company, very flexible and get the job for from the first visit.

AIR CONDITIONING REPAIR TECHNICIAN ROCKED!
Called for scheduling appointment within hours of submitting request to AHS!!! Showed up on time.  Diagnosed problem quickly even though it was complicated! Fixed and central upstairs air conditioning unit working well now! Thanks to Elias at Supreme Air & AHS for helping keep us cool when outside temperature is 100+ !

I’ve had nothing but good experiences with AHS. They replaced a fridge, repaired a dishwasher and repaired my AC with no hesitations. I highly recommend them.

Got me help when I really needed it. Considering the time of year and the demand, I was pleased.

The service men that came out were courteous, right on time, and got my central air up and running again! I appreciate AAffordable so much and AHS. Thank you all for seeing that the problem was fixed

The trouble with owning a home is, you cant call the landlord when something goes wrong.
That's when you need American Home Shield.
I have used AHS for 2 or the 3 houses I have owned over the years ( the 1 was out of country).
I have never been disappointed.
When things go wrong, someone is there quickly, the job is done properly, and the people are professional.
I would not want to own a home without AHS.

I’ve had several of my  home appliances and a water heater to go out  and AHS replace everything with no cost, only the service fee. They are so quick to assign you a contractor to come out and take care of the problems. I love American home Shield and thank them for all they do.

All I had to do was call and put in a order AHS did the rest. Service call was within 24 hours, our Ac was charged and we were back on.

Although my first service call to American Home Shield resulted in a terrible experience with a contractor, the representative was very responsive to my complaint and resolved the issue quickly. All subsequent calls and interactions have been pleasant and resulted in all of my issues being resolved to my satisfaction.

Was there on time very cleanly and respectful job was done in a timely manner would definitely use again!

Good service. The only fault would be the amount of time it took to get the contractor to the home. Called in on Sunday showed up on Wednesday

The expedited my work order which was very much appreciated and had a very professional. With the exception of One customer service rep that wasn't helpful rude and wouldn't help me or even give me a supervisor everything went very smoothly and the rest of the customer service people were amazing and got everything done in a very timely manner.. I really appreciate it, thank you!

I had a leak under my sink coming from my garbage disposal I called AHS and had someone come out and take care of the issue fast. I love not having to worry about the little things like this.

Mike was excellent and will recommend him to everyone we know wonderful experience with AHS

109 degrees in Arizona is not good without air-conditioning. Thankfully they were able to expedite our repair due to our medical conditions. There was a cancelation and A>T>M got right to US! Brian was great and we would  recommend having a American Home Shield Warranty

Service was fast and easy online, and almost immediately assigned a contractor. The repair technician was personable. Skilled, efficient and explained both the problem and the repair! AHS is a great, reliable and responsive service!

Timely, professional and repairs completed efficiently 💯

I called in a broken AC on a Sunday and no joke Monday by 1pm it is fixed. Unbelievable! New motor and thermostat..

Totally satisfied with American Home Shield. Online services are totally user friendly. Fast service. Pay online. Almost a seamless process.

Very quick response in letting us know that a contractor had been assigned to our issue. Excellent choice of heating and air conditioning company. We are very happy with AHS.

The best warranty AHS, they really deliver on what they state.

I called.  Got scheduled for the service I needed.  Everyone was polite and helpful.  I have hot water again.

I hate being bugged to give reviews for everything I do, service I need, or professional I see.

A awesome company and a life saver 👍👍👍

Multiple homes over multiple years and the constant has always been AHS!!! Thank you AHS for standing by your coverage and customers!!

Repairs were done and dishwasher working properly again.  Both representatives were on schedule, polite and professional.  Work was done in a flash and they were on their way.

Well coordinated, quick, seamless process from the time we called AHS to the time the contractor showed up and completed the job. PHENOMENAL CUSTOMER SERVICE FROM AHS AND THE CONTRACTOR!.

The entire experience was excellent.  Response time was fast and technician was through, friendly, informative and left our house clean.

I have never been so happy to have a home policy that goes above and beyond

Very prompt service. Young man sent to do the work was very knowledgeable. Got everything checked and made suggestions for us to try to save on electrical usage. Very pleased.

My experience with American Home Shield has been wonderful, the service has helped me  save a lot on my in -home appliances. I would definitely recommend the services to friends and family.

Love the price for all the coverage you get.

I signed up with AHS two months ago and I’ve had 3 things go wrong at my house, after I paid my deductible they fixed all 3 things in a timely manner.

The technician Jack came to my home for a dryer issue. He was very professional friendly and knowledgeable. Before entering my home he put on a mask and covered his feet with plastic covers. He then proceeded to assess the situation, listening to my concerns. He determined that the dryer needed a piece that needed to be ordered. He explained to me what the next steps were, and left my home. He then called me a couple of days later to schedule an appointment when the piece came in. Jack returned and fixed the problem , promptly, and professionally. He did an amazing job. Thank you Jack.

Service rep arrived timely. Diagnosed and resolved the problem quickly and efficiently. He was personable and professional.

Great customer service. I haven't any issues since my contract started in 2020.

Fast response sending service tech.  He was professional, courteous and did the job.

Very professional technician. Kept me up to date throughout the repair process of my appliance.

The service is great. I've had AHS for 8 years. They have helped replace my waterheater, repaired my AC system, stove, and refrigerator. The customer service is great and the repair company they choose for the service are pretty good. Never had and issue with any of the repair companies. It's definitely worth getting a service plan.

They are very professional and answered all our questions about the issue on our air duct and air conditioning problem. Because of them, our AC is working properly now. Thank you!

I’m very satisfied with my service.  AHS responded to my request in a very timely manner.  When I had to call back for the same problem they quickly called the service provider and they also responded quickly.  I’ve never had any issues with my services.

Had a hot house. No AC. A AC repairman was sent the very next day to replace the broken part.

American Home Shield is hands down the best home warranty company out there. They are fast and get the job done. They fixed my roof, my washer and dryer and replaced my refrigerator because the parts we needed didn’t exist anymore. I only pay $69 a month and I never have to worry about shelling out a bunch of money if any of my appliances go out.  I would never use anyone else. I have an online account and the process is super easy when something breaks. You pay a $100 service fee and they cover everything else. I’m a teacher and a single mom and they give me such a peace of mind that my home is protected by them.

I have been a member with AHS for years now and have never had any problems or issues with any service request submitted.  They usually have a tech dispatched within 2 days (latestest) and my issues are always resolved. Highly recommended for peace of mind!

The repairman was professional. He fixed the problem quickly and correctly. It was a great experience.

My experience with AHS has been excellent. Any problems are resolved in a timely manner. I have using AHS since 2013 and I will continue to use them.

I have had warranty for over a year and this is the first time I have used it. My refrigerator stopped cooling. I requested service on a Wednesday, Tech was at my house on Thursday to diagnose issue, received email Friday to let me know that it cannot be repaired and I will need a replacement, email received Monday for replacement options. I did upgrade and get a better model and paid $300. A unit to replace what I currently have would have been no charge. Tuesday, delivery and installation scheduled within a week. I had low expectation that this issue would even get solved. I have had the best experience with this company and I will continue to have them as my warranty company. They have the process down to a science and are very professional and stand by their contract.

The best way to warranty home repair. I've never had issues with the service experience.  I highly recommend AHS

Very professional, great troubleshooting skills and fixed the problem

Always a successful repair when needed through American Home Shield!

Was told by my annual termite inspection company that I had a water leak under our home. Called AHS and told them no damage was being caused but that still someone at my home to fix it within the week! Great company. Would recommend to anyone.

Always a quick turnaround when I’ve got a problem! Have used AHS for years and recommended it to my family members and friends!

All the contractors that have provided service has been professional and courteous.  They finished the job in a timely manner. If they had to come back 2 to 3 times to complete job attitude very pleasing and professional.

I had an old dishwasher that quit working and AHS sent out a technician to try to fix it but parts were no longer available and it couldn’t be fixed. AHS gave me credit towards a new dishwasher which I am shopping for now. Excellent service and an easy satisfying experience.

We had 2 claims and both were serviced quickly and they didn't haggle about replacing vs repairing. I was worried because I never believed in home warranties but  glad we signed with AHS.

I recommend AHS to everyone . They gave me a company to work with( Affordable Heating and Air) and they kept me posted on everything. Awesome experience.

As a new home owner having a warranty with American Home Shield has given me peace of mind.  They were very helpful when one of my appliances stopped working, their communication was prompt and the professional they sent out was excellent. I highly recommend them.

James responded back very promptly. He showed up on time. He was very professional and took care of the problem. Even went out of his way to show me some hings. Would definitely use again.

So helpful. It turned out to be a simple loose wire. My technician was polite, punctual, and professional. I would call again and recommend without reservation.

My AC went out.  Called AHS they immediately scheduled a hvac company to come out.  An email was sent when the tech was on the way and I could also see his traveling progress.  AhS covered the cost of the compressor and the representative was very professional with any questions I had.

I have had better than average service from AHS.  Some of the contractors are not ones I would choose.  Additionally, the separate offices don't communicate.  I sold a home and they tried to collect the payments a year later.  I even provided the documents with the new homeowners info and the kept calling.
There are some bright sides, there are a few superb contractors and customer service reps.  I will stay with AHS for a while.

“Scheduling repairs is always easy, affordable and fast. The companies associated with AHS routinely send over friendly, courteous, and professional craftsmen. I don't think I will ever stop using AHS.”

"Have had multiple appliance problems since I moved into my current home over 7 years ago. Learned about AHS coverage through my Realtor who included it into the Sales Agreement. I have renewed it ever since and it proved to be well worth the yearly premium. Their service request process is easy and responsive. The contractors they send are professional. They diagnose the problem, order any required parts, then fix the problem without a delay. Can't ask for much more than that."

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American Home Shield Reviews

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