American Home Shield Reviews

"On time, very knowledge, resolved my issue quickly and with a smile"

"I have saved so much money in appliances through AHS. This includes three appliances that they replaced. Well worth the money."

"I already did this. I was very pleased with everything. Please stop bugging me about this."

"American Home Shield is an awesome thing to have we have had nothing but great work done by AHS. Everyone they send are very professional and do there work the best way possible. AHS is worth every penny."

"American Home Shield provides a valuable service for home buyers. I highly recommend this service to buyers, especially when the home is older and not covered by a builders' warranty. Do be prepared that there is a monthly payment for services, as well as an additional payment for any needed professional repair. But the fees may be considerably less than the repair would be otherwise. As a real estate professional, I have written in American Home Shield to most of my transactions over the years. Highly recommended."

"Great service!!!"

"Very happy with our service"

"Great company to work with. Very professional, timely, very knowledgeable. I would recommend them."

"Their response to our needs were fast and they kept us informed of the progress of the appointments needed to make the required repairs."

"I would like to thank American Home Shield and their contactor Steve Williams for the excellent job they did on my Bathroom floors .Very professional and excellent work. 👌"

"Ben from B&E Electric was on time , professional & very good at what he does! He was able to take care of our broken porch fan in no time. He also came back to take care of an Electrical problem and fixed it very quickly! Sheila R"

"Fast claim response and service from vendor"

"It was fast & professional. Contractor was excellent."

"prompt service provide well qualified people from good companies"

"Smooth program use, very helpful representatives, good coverage, fast assignment of vendors, easy web site to navigate, excellent value for the money."

"It's been fine- but the monthly fee seems too high- given what I've ended up paying to AHS , I think I'd be spending less if I didn't have a home warranty"

"I feel that services are to slow when there is an issue with an appliance. In my case, I placed a work order on 1/7/22 and an appointment was schedule for the next day. I was excited because my refrigerator was not cooling properly. Services had previously being done and all I thought was great. But that was not the class. At this time, I have not heard from anyone from American Home Shield. y."

"I had a drain stoppage. I got same day repair."

"Mostly excellent. However, I was charged $1475 by Quality HVAC for work that was covered."

"Generally very easy to schedule service and so flawless service experience"

"Easy online scheduling prompt fast service. Fixed right the first time."

"We have been very pleased with the service providers you send and use...many very impressive. Much prefer to use your on-line to make appointments rather then call in for service."

"American Home Shield offers promptly services"

"Our washing machine needed repair. Every thing was handled so professionally and in a timely manner. So pleased!"

"Quick, and they replaced my old non functioning furnace."

"Extensive coverage with professional contractors"

"I called to get my tub fixed and it was set up within 2 weeks"

"Our experience with AHS was great. They were prompt. The company they sent out were prompt. I don't see how anything could have been any better. Thank you so much."

"Timely response with necessary details of what to expect next"

"We had a very hard time getting them to pay for work on a well, recently repairs on home appliances has gone well."

"Never had a problem filing a claim seems as though things happen unexpectedly but they're always there to help"

"The accessibility and ease of submitting an issue. Very intuitive."

"most of their contractors are professional and do the job"

"Great experience. Only "slight" blip was service cost was less than Home Shield cost."

"Any time I have put a claim in the service provider has been out in 2 days and everything was handled ."

"Because I have to pay for up grades to the water heater when it already met required codes."

"quick service; was disappointed that first time I used it the coverage was more limited than expected. (garage door opener issue)"

"The repairs were completed however it's difficult to flush using the handle. I didn't attempt to flush the toilet myself while the technician was present because he flushed it in my presence. Someone needs to return and allow for easier flushing."

"i got the service we expected when we signed up for the home shield warranty. We got rupdates as the process of repairing the water heater progressed"

"The contractor you sent was very friendly and professional. He made the repair quickly and efficiently."

"They have become very easy to use, and fast with communication."

"Dishwasher start problem to start the New Year...AHS was there to help solve our first to report problem."

"The customer of each vendor and helpful staff at the call center"

"I have had to call them on 3 different occasions in the last two years and they were so easy to deal with every time! I would recommend them to anyone. I have referred three family members to them. Ver happy with my service."

"Great selection of service providers. Always capable technicians."

"My furnace went out recently. A repairman was here within 24 hours and had the furnace fixed before he left. The temperatures in my area were really cold, and I appreciated that he made my service call a priority."

"Claim taken care of Timely and Hassle Free"

"Great customer service in a Timely manner"

"They lined me up with a professional that did the job."

"Convenient, reasonably priced. They set appointments with the Company's you need service with. Always,dependable,courteous technicians. Satisfied customer!!!"

"I've heard people speak poorly of home warranties in general, but my experiences have always been good with AHS."

"AHS works quickly to assign my issues to a company for repairs"

"Easy to contact, good communication, job completed w/care & kindness."

"Need to have available more than one company in my area to fix refrigerators. I had to wait 5 weeks before anyone came to check and see what parts were needed to fix it."

"Service and contractors are much superior and helpful then the previous 2 home services I have used"

"I had two issues at my home and they were taken care of quick."

"Ease of use, response times, comprehensive policies"

"We've always gotten good service from the providers."

"Coverage is good and repair request happens quickly"

"I've always had excellent service, the contractors that have come out are very kind & very professional."

"They found someone right away to do the job."

"The company is very professional, requests are responded to in a timely manner."

"Prompt service. Heater broke. Was repaired by the representative."

"The 2 times I have a service call the technicians were knowledgeable and helpful."

"There when I needed AHS. Service people sent always did a good job. We are pleased and will continue to use AHS."

"Had a good experience calling and setting up a company to come out and look at my furnace"

"Excellent. The repair person was very knowledgeable, prompt, and courteous."

"It is satisfactory but insures items I don't have and will not insure items like refrigerator without cost increase."

"We had a problem with our oven holding a consistent level of heat and the serviceman that came out had the problem answered in about 15 minutes."

"They have sent professional service companies to fix the items we needed work on."

"Every time I call they are really helpful and the service people are good"

"I'm a first time home buyer that had a heating issue right when I moved in. I called AHS and they made everything super easy to get serviced."

"My hot water tank broke. We made a temp fix but based on the age and condition we are replacing with a like unit. This is great"

"They came promptly. The service was knowledgeable and professional."

"They are always helpful, trying to resolve any issues!"

"We had a great experience with them they were very helpful and great customer service."

"Very professional and friendly. Easy to work with and answered all questions."

"Professionalism and timeliness. Jod was completed as estimated"

"I have a older house, and I experienced many water leaks, and HSA always was able to assist me. Sometimes, the companies that were contacted to check or fix my house issues weren't able to go sooner. Also, I pay for appliances coverage. One time, my LG washer quit working and after calling HSA, they sent a company that later on told me HSA didn't approve the repair.. To me, I doesn't make sense why I should pay for a service that HSA won't provide."

"They fix whats broken in a prompt and professional manner"

"During the coldest part of winter so far my heat went out on a Sunday, also on the week of Christmas. I sent in a service request and they said someone would contact me the next day. A company came out the next day and they said they didn't work on my type of furnace (modular home?). So on Tuesday another company came out and reported to me they had to order the part. Part was ordered and installed 2 days before Christmas. I had borrowed 4 space heaters from different family & friends to try and keep warm & pipes from freezing."

"Never had a problem with AHS. I like that I can do most of my stuff via web and text."

"Very professional and get the job done. They were on time sending someone out to fix the problem I had."

"They sent someone straight out when we had an with our plumbing. There fees could be a little cheaper especially when it's something that you are not utilizing constantly and if you haven't used it there should be a perk that there's no deductible for customers that utilize the coverage the first time"

"Get the job done in an accurate time. Someone was sent within 3 days"

"Very Prompt Schedule with vendors and they have more vendors in each area."

"It was great on the first service. Now I can't any assistance for another problem"

"Reliability, Expertise, There when I needed them the Most"

"Lack of being able to speak to someone when there is an issue,"

"The plumbing company that came out was great"

"Great response and timely repair from provider"

"My experience with AHS was good. The Electrician was super"

"Handled in a professional manner! On time! They couldn't find anything wrong but checked it throughly."

"I am more than impressed with AHS. I bought a home in the Springtime of 2020 and I was happy as could be. I purchased an AHS home warranty because it is a three story house and I wanted to protect the roof as well as all of the interior. Sure enough by the Fall when it was time to use the furnace the lower unit worked for about a week and went out. I paid $100 service call and within four days the contractor had repaired the furnace because he had to wait on a part. The following month the double oven and oversized washer went out and I paid another $100 service fee and after inspection the contractor recommended replacements. The next days after inspection AHS had ordered both appliances without any hassle. I cannot tell you how impressed I am with the level of service, hassle-free, and speed at which they honored my contract. I look forward to keeping them for years to come because my house is 30-years old and it is a 4500 square foot home. Thank you AHS."

"Great service. I always have a good response from the team at American Home Shield."

"Responded quickly to a request for service and kept me informed and updated every step of the way."

"My service was not really completed as defect was not repaired, only made to function. Parts where unavailable on my A/C so they wired around the circuit board, disabling part of the system to make the unit work. Not really fixing the root problem. I suppose the service co had to close the ticket as it had already gone on for several months trying to get a part. Why was unit not replaced if parts could not be found to make it fully operational?"

"HSA is very good. However when my propane line was leaking I couldn't call them because of the emergency situation. But for all my other standard repairs they have sent excellent professionals."

"Good coverage, quick turnaround on claims"

"Very easy to submit claim and I was updated the entire way."

"Good response with tech for dryer and plumbing but not pleased at all with call on refrigerator as nothing done by others sides and time lapsed.. told I would have to pay for another call if I wanted to try again to see what could be done.ng issues. Had also a call om"

"Great the two claims Iwere handled quickly and professionally"

"AHS quickly responds when called. I appreciate that."

"Quickly set up a contractor to come to my home and address the issue."

"The people answering the phones are knowledgable and friendly. I like being able to take pictures of the problem and upload it. The technicians are professional."

"Great coverage lots of good contractor to choose from and affordable dedicated"

"Set up to get a new oven talked to representative have it ordered"

"Good service. Easy to contact. We were able to follow up with the service person easily"

"They have been responsive, kind, and professional."

"Good and everything was done in a timely manner"

"When my dryer had a bad heat element they got someone out quick to fix."

"Ok but you did not send one person to do all three jobs"

"Alright but not great. Have liked the vendors that were provided, but have been unable to login to my account or make service requests for over a year now."

"They have been very quick to get any needs met."

"Very good solved the problemas very fast and well"

"Generally okay; however, plans have been getting increasingly more expensive. When I first joined, my plan was $35. Now it's $75"

"Received immediate response and prompt service"

"They were prompt with service. The tech explained everything he needed to do, was very clean during and after the visits. While he did have to order parts, as soon as they arrived, he came back and fixed my fridge and icemaker within a day. He was very quick, and Jessica, the receptionist/manager answered my calls and made sure that the schedule they had worked best for me."

"3 issues occurred in 1 year. 2 out of 3 resolved to my satisfaction."

"Provides coverage as described in policy and timely in responses."

"Good service, quick response, great final result from technicians."

"It's been good. Every contractor has been friendly and professional."

"They are awesome and polite and courteous"

"Great warranty company that actually covers what they say they will cover. I have had appliances serviced through them a few times and they have been easy to work with. The only reason I did not give 5 stars is that they make it very hard to exit the contract."

"Very fast response. Very good with problem resolution."

"The professionals sent always do a great job. They arrive when they say, they complete the task and are courteous"

"Amazing response time appt was set up and plumber was there the next day"

"They were helpful and willing to answer my questions."

"The service completed was from a professional and respectful business."

"I was fine with you guys until it came time for my reimbursement that I've yet to receive!"

"Everything re: repairing my pool motor went as was expected. Great service!"

"Outstanding service, prompt and very professional!"

"Quick, professional support and service. Support contractor was prompt, knowledgeable, and was able to fix the issue."

"Prompt referral service and reasonable prices"

"They are prompt and professional, showing up as scheduled and working diligently."

"Service was great - they took time to figure out the problem."

"Always very fast response time to my requests"

"Always GREAT with highly professional staff"

"The wait time fixing HVAC is crazy. Especially during the heat of the summer. Also paid a fee to have someone come out to do a check up on heating but never came out. It's been over 2 months ago."

"I have had mostly good experiences with american home shield on their web site and with the employees of companies that have been sent out."

"Professional services and detailed customer support"

"It is nice to have a company fix your appliances. The problem is, local companies come out and usually take 2 weeks to get your appliance repaired."

"Quick and complete service on our electrical outlets"

"Fast and Reliable service. Great customer service and quality technician referrals."

"Representative was kind, considerate and respectfully listened to my concerns."

"I haven't had a problem so far trying to see how long this service call will take to get my fan exhaust repaired at this point it seems to be going okay but haven't got the job repaired yet"

"Very responsive. Only a 4 because I needed to speak with a representative but there is no pathway for that."

"Satisfied with service event after several delays in obtaining service with heating problems."

"Simplicity to find your issue, click on it and have a company picked and a technician send quickly to fix your issues"

"I have had 3 claims in 6 months and they have addressed each claim in a timely manner and the service has been great from each contractor"

"I can depend on them when I have service problems to get someone out there right away and I like that, and the people that have come has been very professional"

"Great service and quick response and the contractor all Professional"

"Representatives are good at getting me scheduled with contractors. The people that they are contracted with just are slow about getting me scheduled"

"Able Appliance has been the best service company that you provide."

"still trying to get the problem fixed but customer service is excellent"

"My claim for pool pipe repair was handled quickly and painlessley. The contractor arrived on schedule and resolved the issue in short order. I am pleased once again. Thanks."

"I was worried that the heating system repair will take a lot of time. The technician inspected and repaired the system in a single visit. Highly recommended."

"Great communication. They came quicky, fixed what they could (so we could use the dryer), ordered parts, and then were back a week later to complete the fix. Very fast and polite. A perfect transaction, thank you."

"The service technician that changed my locks was amazing. He was on time, professional and efficient. This was my first experience with American Home Shield, and I was impressed. Hopefully all my experiences will be as good!"

"Communication was excellent.The service rep was great. Very knowledgeable."

"Overall, my recent American Home Shield experience was excellent. The only negative comment I have is with the interactive phone service. You have to repeat yourself too many times, I prefer to speak to a real human in the US."

"My experience with American home shield was very pleasant the service man arrived on time did his job very professional waited until the problem was solved and he left very good review"

"AHS has a good customer service, service request is easy through its website, and every time a provider has bee assigned, they come and fix the problem. The couple times, I have had issues with a contractor, AHS has helped me to deal with it and fix it."

"Honest and open. Made and kept appointment."

"Technicians were on time, polite, explained everything, answered all my questions and got it fixed as soon as they were able!"

"They took care of my icemaker just like they promised. Awesome service."

"Quick Service!! Professional Contractors!! Good coverage!!"

"American Homeshield did a great job arranging for two technicians to come out to the house to fix the ice maker and the A/C. I have only been with American Homeshield for a few months. The service techs that showed up were great. They did their job professionally. They came prepared. They were able to take care of the matter in a timely manner."

"I needed my Refrigerator fixed. They quickly sent a repair man out. Had two problems with it. They fixed one then made appointment to get repair man out to fix that. I have had a generally very good experience with American Home Shield"

"It has been an excellent service, however, when I needed to get a faucet repaired, I found out i had to place another service call on the Angled shut off valve, which the handle broke. I figure once one item is placed it should be included that the shutoff valve can be included."

"The technician, Cruz came out and was able to repair our furnace in under two hours. He responded with professionalism and courtesy. I would definitely request him in the event he is needed in the future and recommend him as well to my friends."

"I spoke with Jacob at call center. Very patient, knowledgeable, thorough. I wish he had given me the information about deals and specials available. I later that day found out my sister has AHS and that we were eligible for a $25 ****** gift card if she had referred me. I also found on the web a $30 off incentive and now have received a $75 off incentive. I wish all of the specials, discounts, incentives had been explained. I am excited to have AHS as I believe in warranties for everything applicable. Jacob was one of the best call center associates I have dealt with even though I felt a little information was left out. I will recommend highly to others, and look forward to having a longterm relationship with AHS. I am a new customer and the test will be when and if I ever have a claim."

"Very easy to us. And inexpensive. Have not used yet but so far I am pleased. Everyone I know that AHW loves it."

"Overall, this is a very worthwhile Warranty to have as a homeowner. However, it is extremely difficult to get through to customer service when an issue does arise. Despite the name, American Home Shield, none of the representatives are American."

"The CSR who signed me up was super courteous and knowledgeable. However I haven't had to submit a claim, that's where alot of problems start, so I'll leave that for review at a later time."

"My heat would blow warm and then turn cool after explaining this to T** he said he knew exactly what the problem sounded like. My heat was up and running in no time. T** is the best!!!!"

"Washer was broke after Christmas . You guys had someone out her in no time . We had to get our washer replaced and you granted a very above value and we were able to upgrade ."

"I am so grateful for all the help I've received from American Home Shield."

"Experience was great. Response by both Home Shield and contractor staff was timely and professional. The response to my request was timely, the contractor response and assessment of issue was timely and transparent, and the resolution of the issue was to my satisfaction. The whole process from start to finish was without issue. Overall very please with AHS."

"Over the past two years we have used our warranty on two occasions. Both times the response time was prompt and the service was professional. We have recommended AHS to our friends and family."

"I had American Home Shield for my last 2 homes. In my current 3rd home, I thought I'd try another home warranty company just to see what I could be missing out on......MISTAKE!!! American Home Shield wins from the very beginning of contacting them. As always, they have the best professional customer service personnel, and their coverage is so complete compared to everybody else. I just dropped my "other" company and signed back up with AHS. The most important thing I can say about AHS is that when it comes to repairing or replacing a covered item, they strive very hard to either repairing the item back to 100% or to replace it.....while this "other" company I had for the past year always fought hard to get out of repairing it and never replaced any item. If that company would try as hard as possible to repair something instead of trying so hard to get out of repairing an item, they could be almost 50% as good as AHS!"

"Love it! After four years during the winter I've had several HVAC companies out to fix my heat. Before I signed up for AHS all they would ever do is clean the Flame Sensor 2-3 times a year every winter and all they said was "everything looks good". I've replaced the flame sensor, the igniter switch, the fuses,even the circuit board and one other thing I don't remember all out of pocket. After getting AHS they sent a company out a company that was so professional and after talking a bit he checked the furnace submitted a request for the Gas Regulator and SHS approved the ordering and repair. And hallelujah! FINALLY after all this time on my own, AHS fixed the furnace! My furnace works like the day I bought it! Thank you so much."

"They have exceeded my expectations wish I had chosen them earlier"

"Was thinking of cancelling AHS. Glad we did not! Our Maytag washer decided to give up after 3 yrs and AHS covered the panel replacement. The service tech in our area was professional and prompt. I hope and pray it stays that way for whatever issue comes up next."

"Very easy and fast. Next day service and had the problem fixed within a hour. Repair man very professional. Turned out to a broken pilot light on our furnace."

"I was very pleased with the technician who came to fix my dryer that would not spin. Originally, he thought I needed a new motor. After leaving and talking to his partner, they came back in and thought it could be some cat fur that was keeping it from spinning. They took the dryer apart and found a small amount of fur that was preventing the dryer from working. I was very happy I didn't have to wait 6-8 weeks for a motor that was not needed. I am very happy with American Home Shield."

"It's easy to request service online when you have an issue. The service providers recommended by AHS have been great. I've had experience with a plumber and an electrician. I would use both again even for issue outside the home warranty. One of the issues was not fully resolved and a callback was required. The contractor let me know at the time of service a different part may be required.The process was quick and easy just reported it wasn't solved and they came back and fixed it, no additional fees. One of the issues I had was covered by the home warranty the other was not. I liked the fact that the contractor called AHS right away for the issue that was not covered and they were able to explain that it would not be covered then I was able to get the price for the repairs directly from the contractor and move forward with the repairs. I appreciate the fact that there was no guessing that later I may receive a surprise bill, I like that."

"Repairs made quickly and professionally. Other than my small co-pay no out of pocket expense for the repair!"

"So far really good. The process was easy and the coverage is great"

"Very professional and very timely. L*** was very friendly and very understanding. She did everything possible to get the job done as quick as possible. M****** was friendly and very knowledgeable. Was able to figure out the issue and correct it"

"Had a power serge to the house while the gas furnace was running and shorted something out. Called AMS and they sent a local technician out the same day and fixed the issue. Burned out a relay on top of the blower motor, who knew there were two built in spares, thanks Carrier! Anyway, great response on AHS part, thank you."

"Repairman came out on time and saw my washer was not repairable, so he made the phone call to AHS to let them know. I received an email from AHS the same afternoon and was told I could order a new washer comparable to what I had from the list they had, or i could take a cash option. I chose a washer on their list and 1 week later it was delivered and installed and the old one was hauled off. It was easy, fast and professional. I love having AHS."

"Great service"

"Oustanding response time to the initial service request and equally outstanding response from the service tech. Quick appointment, showed up on time, very professional, dryer back up and running in less than 30 minutes from arrival of technical. Over 5 stars, 10, great."

"Thus far my dealings with American Home Shield have been very satisfying. Their response to any problems I've had has been quick and efficient."

"Evrytime I put in a request the response is received in a timely manner. I just wish the contractors would come out on weekends and not have to wait until the next business day. I have had this home warranty company for the last 5 1/2 yr and they continue to deliver."

"We have had only positive experiences with American Home Shield. They have been quick to respond and very helpful. I am so thankful that we made the switch to AHS."

"Having our home warranty once again came to the rescue. Came home to a house with no heat, contacted AHS and had someone out here the next day to get it working. Thanks for your support!"

"Happy with the price. Looking forward to using the service it I have to."

"Resolve service were fast and efficient."

"very timely contact with technician who replaced 2 faucets in a timely manner. I couldn't have been more satisfied with the Patriot Plumbing and with American Home Shield. I had another company, which will not be identified, that lost me as a customer due to poor service."

"My experience a good one. However, the timeframe for the tech to get to my home was a little long in my opinion. The tech was professional and completed the job to my satisfaction."

"I'm so happy that I got the platinum plan.... I am so mad at myself for not getting a home warranty sooner. Hands down absolutely a must for a first time home buyer."

"American Home Sheld has lived up to its name in my book! Thanks AHS a 5⭐️⭐️⭐️⭐️⭐️ outfit!"

"Hi, I have no complaints on AHS. They are prompt,efficient,get right back to you & the people that fix things are excellent,,,but the price went up some by the month"

"AHS responded in less than 24 hours to restore home heater operation"

"I would not own a home without AHS coverage, They’re on top of all aspects of home care A+ service n staff. I would highly recommend AHS service to any homeowner new or otherwise. They are a great service provider."

"Great service, efficient, timely and courteous. Would definitely recommend. Thanks again."

"I think AHS probably has problems with contractors not keeping them informed. First Vendor didn't want to work above the surface, and the problem was with the light unit under the ceiling fan. When I contacted AHS again, couple of days after Christmas, they tracked the disconnect and immediately assigned someone to show up between 8 and 12 on January 3 -- Sunday on a long weekend. Didn't matter the contractor showed up shortly after 8, checked the switches, got his ladder and checked the unit. Came down, explained the problem and offered me my choice of switches as a replacement. Recommended against dimmer switches, which I concurred with. Young man was very professional, exceedingly polite, and got right on the task. He was done within 320-30 minutes of arrival. Should I call them again, I'll make certain that if the contractor says, "Can't do it, I'll call AHS" I'll call AHS. The second contractor, the guy who showed up will get my work anytime on electrical issues."

"American Home Shield is a great service to have. You pay a small service fee and a technician is sent to your home to fix whatever issues you have. The best part is if they can’t fix it, they’ll replace it for free. I’ve had my home warranty for a little over a year now and have used it a few times now. The technicians have all been great."

"Great company, very helpful, very prompt in response time with great contracted businesses."

"My service representative Derrick was great. He fixed my refrigerator problem and also gave me tips on how to use my ice and water dispenser so that I would not incur any more service calls. He also demonstrated how to change my water filter. He was kind and very courteous!"

"Our Arizona home is protected with American Home Shield. We love the convenience of placing a service call, and having AHS arrange to have a trustworthy and knowledgeable expert dispatched to quickly help us solve our problems with home maintenance. Our experience has been terrific!"

"I appreciate the dependability in using American Home Shield. I know all it takes is one phone call and then I'm 'in-touch' with an authorized serviceman."

"Friendly and informative, love how they followed up with me on things instead of just assuming everything goes well."

"Good experience. Problem solved in timely manner."

"They have been prompt and professional in response to my requests."

"Fast Solution to electrical problem, call day one, day two repairman called, day three problem fixed."

"Servicemen were great and they knew exactly what they were doing which is very hard to find these days. They were in and out in no time and got the job done right"

"We received a fair cash replacement offer for our washer. The funds where received in less than 2 weeks. Communication was great through the whole process."

"Contractors have been great. Knew how to fix the problem, and moved accordingly"

"Excellent service from the start! Had an initial service visit and it was determined that my heating system (heat pump) needed to be replaced. Contractor called in three days to tell me the new system was in and they wanted to schedule the return visit. The contractor just finished the job yesterday. From bad heating system to brand new in a matter of a weeks time. I'll always keep my contract up to date with AHS from here on out!"

"The navigation on the website is quick and efficient. Easy to request a service call. But, you don't know what company will come to your home. So I research the company before agreeing to the technician consign to my home."

"I think the service fee should be lower when you have to inspect the covered item and then if work needs to be performed on the item, the charge for the contractor to come out would increase to $100"

"They have always had quick response and easy to deal with"

"Good experience, technicians very good. The wait time for the heat pump was long"

"Very easy to deal with and they processed my claim right away."

"When I call everyone us very polite and very concerns about what I need done and they make sure that's all so I won't be charge twice"

"Very helpful, understanding, respond quickly."

"They usually get their repair persons to me quickly but I have been waiting since December 17th to get my stove/oven fixed and the circuit breaker that goes with the stove/oven."

"Very responsive in getting the appropriate service company to address my problem."

"They have helped getting us good service techs"

"Electrician was very efficient, although I did not get the call within 24 hrs as I was told. When he got here he did a superb job !"

"they are awesome, always helpful with any issues I have, very thankful for them."

"My thermostat was not functioning properly and I called AHS to schedule a repair visit from what I believe was a contracted company to come out. It took two visits but they got it all fixed."

"They fix your small problems which we need but anything over a certain amount - it's on you to pay"

"Prompt support when needed. Capable service staff."

"They show right on time I am grateful to have this service contract"

"able to make good contact with AHS and repair service was well done"

"I have had a contract with AHS for nine years. Service had always been excellent until my claim for a gas furnace filed in November 2021. I have talked with your service reps. It took until mid-December to get my furnace replaced. It was a frustrating experience . The techncian could not get a furnace. You can review the records. Even though this was not good overall AHS has been very responsive in the past."

"Great! Fixed a leaky faucet in our main bathroom the plumber did an awesome job ."

"I have had two service calls and both were handled quickly and efficiently."

"Fine. Pretty prompt. Punctual. They seem to just do a fix for a while not actually fix"

"tech was nice, even though the order I placed was not covered"

"Technician fixed my washing water leak. He worked until he found the problem."

"They are fast to get someone oit when we have an issue."

"Submit a ticket, prompt service, problem taken care of within 1 to 2 days. My dryer went bad they no longer had the parts for my model they replaced up to the market value."

"It's been pleasant having Home Shield as my insurance provider. They have been affordable, reliable, professional, and pleasant."

"It was easy and my plumbing got fixed quickly."