The A/C service rep was great–knowledgeable, prompt, tested our lines and compressor action, and saved us a big expense. AHS is well worth the money. They have saved us a lot–both in time & money. With AHS, quality counts, good people, good service–Thanks!

Very good service and dependable. I have been with AHS for years. They have always fixed my problems that I was having with my house

AHS has been very helpful - they've always come through for us on every repair/replacement.  The contractors have all reached out immediately.  Sometimes it's taken time for the contractors to be able to come out but that's not AHS's fault.

What a great service efficient and removes the pain of a unforeseen problem $$$$$

Did everything on line on my problem and AHS sent me the company to contact. Call the company and my appt was all sent up in less than an hour.

The pro tech identified the problem quickly; immediately ordered the part needed and as soon as he received the part he returned and installed the part; checked that everything was working properly and gave his ok. He was very professional and knowledgeable. I recommend Desert Mechanical for heating and cooling problems.

Very knowledgeable, friendly, reliable. I can definitely recommend AHS.

He was prompt, professional, and helpful.

I had already reviewed the service and it was a great service.

Very efficient, prompt and knowledgeable.

AHS Home Warranty used Mid South Home Maintenance of Baton Rouge, La. for a Dryer repair in my home. The website made it easy for me to keep an eye on what was going on with my claim. Mid South Maintenance was very professional and the communication was great.

We have been with American Home Shield for a little less than two years. We have made several claims for appliance repair, and AHS has never wavered in their coverage. They have paid each time we have had a claim without question. I can honestly say our decision to go with American Home Shield has been one of the best decisions ever.

Dealing with the company and the install was seamless and in a timely manner. Even had to return and that was quick.

Tech was very professional and took care of garage disposal not working. Glad we had American shield.

The service was great, took a few days but understandable.   The service guy was very knowledgeable and very nice.   We know what the problem is now.   I am pleased with my experience with Home Shield.

I was very pleased at the efficiency of ahs staff.  I was able to find a refrigerator and it has been delivered.  Have done all that was asked of me as far as sending an email with an attachment of the sales receipt.  Just waiting to hear from them.  Thank you AHS

Quick to address any and all issues we had with our appliances. They hired excellent crews for maintenance and we couldn't be happier for choosing American Home Shield.

Easy to use the website, quick response and resolution of the problem!

fast reliable service, ease of filing a claim

everything went great and hvac tech was great. thankful for American Home Shield and their amazing service.

I filed a claim for a broken fridge burned out compressor. I received the Lowes cash card and I thank you.

I like the service and being a homeowner of 1 there are some repairs I cannot do. The service sub-contractors that they have sent to my house has been excellent and very professional in the service I have received thus far. I give 4stars because everyone can stand to make improvements.

They responded in a reasonable time to my problem.

Always fast response! I love that I can submit my work order online….a local contractor’s contact info is sent to me immediately. The contractors have been outstanding! I’m so glad my brother told me to renew my AHS Warranty! Washer, dryer, refrigerator all repaired or replaced. No hassle. So worth it! I recommend AHS to all my friends and family. I can’t afford not to have my AHS!

The level of professionalism that we have received from the contractors hired through AHS have always been superb and very helpful. If a problem is not fixed, they’ll come back as many times as needed to correct the problem. We have always been pleased with the different options provided if something needs to be replaced. The only issue we have had is with their billing department due to a mistake on their part that they refuse to fix.
The pricing of the plans are competitive and we have saved a bunch of money and time having one of their plans.
You are always able to reach someone through their service line and they even have a video service that’ll help diagnose the problem ahead of the service representative coming out to repair the issue.

Repair men came to find out what was leaking from my unit in the attic and making my bedroom ceiling wet.insulation around a copper pipe was torn off and they said ahs would not cover it so I was upset because now I have to pay for the repair myself

My AC was up and running the next day.  The company they sent was Air Dynasty out of Houston and they were great!

I have been with AHS for years and the selection of providers has declined over the years the customer service from these providers has also declined.

I’ve been with American Home Shield for years and they have always done the right thing from having a repair done promptly to replacing an appliance that couldn’t be repaired. Covid affected all business and once it took a bit to get a part for the dishwasher. I was kept in the loop the entire time. In probably at least twenty years I have a new furnace, refrigerator, hot water heater and washing machine. And many others repaired and working great. If I’m not happy with one repair company, they offer a second choice. That has happened and worked successfully. I highly recommend them.

It has saved us money and company is great to work with.

Quick response to repair problems courteous Agent

Good communication, on time service, resolved the issue.

Having my appointment set with a plumber within a short time. They contacted me the very next day and the day after was fixed. The men who came was very professional and very polite. They found the problem and had it fixed within 30 minutes.

Everything has been wonderful. Even to to contractors they use have been very helpful.

Saved me a lot of money on home repairs! I was able to repair AC, plumbing, appliances, and washer dryer issues at a fraction of the cost,

Excellent service. The worker that came out was very knowledgeable about his job and solved the problem quickly.

Very response - always a replay within a day.

Best warranty company, hands down!!! I have gash to use the. A couple times recently and everything was fixed promptly with the best customer service and knowledgeable contractors.

Home Shield contacted an appliance repairman quickly so he could come out and fix my ice maker. He was prompt and extremely helpful. I was one happy customer.

Very quick and thorough service. Replaced our ice maker when it was determined it was broken!

Path appliance is by far the most professional service repair company I have ever had in my home in 45 years. Sooooooooo impressed

Great customer service, fast and reliable.

Overall everything is good . Everyone is very helpful

Customer service went above and to take care of problem!

Overall I thought we were treated fair, and the item was fixed

Did have someone come to check our microwave only to tell us it would be about two weeks to order a part.
As for Home Shield, they promptly put our request for service in and we were contacted with 24 hours.

Quick and effective scheduling and remediation of the problem.

My air conditioner broke and I scheduled an appointment. I was expecting that there would be some “unexplained” problem with the contract since the unit had to be replaced. I was completely shocked. The appointment went smooth and AHS did exactly what they advertised. I am telling all of my friends to join right away! What peace of mind!!!

AHS has been awesome in providing good customer experience. It is easy to open a service request using the AHS portal and once a request is opened the response is timely and they get the job done via their wide network of companies they contract with.

I was very satisfied with my recent experience. Needed outside faucet replaced. Was don’t in less than 20 minutes!!

Outstanding Customer Service Provided.  Timely and prompt delivery of services and goods.  The very best that I have ever seen.

American Home Shield is the best home warranty I been with them for  5 months and my AC went out I called AHS and no problem now I have a brand new AC Unit

So far service is great. Currently waiting on a repair part so job isn't completed.

Prompt response. Excellent technical work.

I heart this program always quick and convienent.

I was just amazed by the level of professionalism and effectiveness of my technician. He did great job identifying problems and making decisions on spot. He needed to order some parts and came back within couple days. He completed the work in 45 minutes. CHANGING 3 FAUCETS. Yes, I know, I used all capitals. This is how happy I am with the service

American Home Shield resolved my issue in a timely manner. The contractor that was recommended by Home Shield was knowledgeable and respectful of my appliance and property

It’s a huge savings on home repair and appliance repair/replacement

Timely and efficient!!  The company that was sent was outstanding!

I’m supremely satisfied how the process went through, smooth and very successful to fix the issue.
From the beginning, the person who answered my phone call was very friendly and understood in a quick manner how to give me the guidance to make the claim.
I contacted the company (American Air Service) assigned to fix the HVAC, and they sent a technician to my place in short time…so pleased with that action. Dave, the technician, was very helpful and knowledgeable of what was causing the problem and what it had to be done to solve the issue. It was done, and the unit is running properly…and peace of mind came back to me. I truly commend the professionalism of American Home Shield, AHS, very grateful!

Very fast and thorough response time for scheduling and the technicians were professional and on time. Cleaned up after themselves. I am very pleased!

Quick response with a Superior Plumbing company and Superior Products.. AHS IS #1. Thank You.

I had home shield for a year and a half and I had to finally file a request. They were super fast and responsive! I was able to get my fridge fixed in no time!

The service utilized to repair the craft icemaker ordered it before they came to the house. Instead of two service calls, it was all handled in one appointment.

Timely response, curious professional service. Highly recommend American home shield. Even our tech has it.

They were very attentive and very professional.

Service was great AC guy was on time Great professionalism and fixed it real quick I've been happy with the service so far when I purchased I got the platinum it's worth the $85 a month The only thing was I was told my 1st service was free and they promoted that to sell the product and I got charged a $100 on my credit card for this service so I don't know how that works!   And why they stop doing the yearly cleaning the cleaning preventive maintenance on the a c's as of is as of May 12th 2022 I don't know.

Very responsive and helpful. Online works well

very satisfied with provider and results in all instances where we have availed ourselves

very satisfied with the services from home shield

We have been using and for several years and I like their communication style. we will continue to use them and recommend them to others. Great service. Every time I call the customer service reps take time to make sure all concerns are taken care of.

Website is easy to use. AHS is quick to respond.

The coverage is phenomenal and the service is everything we need when we need it.

The service I received was very professional.

the service technicians resolved my issue in 15 minutes

The technician was very professional and courteous and explained everything he did to me.

The work order is filed very soon after I make a service request.

The work order was done in a timely manner.

They are fast sending someone out to fix my problems

They do what they say they will have fixed all problems in a timely fashion.

They find us contractors quickly and show a sense of urgency. The contractors are knowledgeable and on point.

They have gotten quick service for all of our issues

They took care of my issue quickly and efficiently

My experience has been everything, my sister and brother told me it would be. Excellent Service and great Professionalism.

My experience was Excellent, timely and professional. I would recommend them

My experience was excellent. Always prompt, responsive and does excellent work.

My fridge died and they promptly replaced with new one following assessment. Installers were professional and efficient.

Never had a problem with a claim. Customer service always on point.

On time and very professional and made the repair

Prompt fix. The local electrician was very professional, resolved the problem.

Prompt service by experienced professionals

response to my problem was quick and professional. the company that was sent was also very professional and resolved my problem

“I have been with AHS for 16 years I ended up having to get a replacement washer haven't had it long enough for the bearings to go out.....was really disappointed at first because I was told by a Rep that it would not be covered . very glad to know that AHS is helping with this issue...I am very grateful!”

"I have been with AHS for 16 years I ended up having to get a replacement washer haven't had it long enough for the bearings to go out.....was really disappointed at first because I was told by a Rep that it would not be covered . very glad to know that AHS is helping with this issue...I am very grateful!"

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<p>It&rsquo;s simple &mdash; we're on your side. Our goal is to make owning a home easier. And the budget protection and time-saving convenience our plans provide do just that. Read through our member stories to find out more.</p>

American Home Shield Reviews

LELA - JONESBORO, AR

LELA - JONESBORO, AR

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