Are appliance issues sending you into a meltdown?

Your one-stop-app for home repair and maintenance when you need advice in real-time. Frontdoor provides homeowners with a convenient way to talk to vetted plumbing, electrical, appliance repair, HVAC, and handyman Experts when you need them most. Simply connect via video chat and our Experts will help diagnose your issue and talk you through next steps or send you list of local, vetted Pros for repairs should you need in-home help. You can also roll up your sleeves using our How-to Library. Getting things done has never been easier when you Open the Frontdoor.

Have a nagging home to-do list? Dripping dishwasher, broken fridge light, or dryer that’s not drying? Get it done with Frontdoor, the one-stop home repair and maintenance app that lets you video chat with home repair Experts in real-time. Frontdoor also offers different membership plans to choose from based on your home repair needs and budget. Simply download the app to chat with an Expert and find the plan that’s right for you. 

Download the Frontdoor app on your mobile device.

• Apple App Store 
• Google Play 

To change your membership plan, open the Frontdoor app and navigate to “My Membership Plan” from the menu.

On this page you can view your current membership details.

If you wish to upgrade, select “Upgrade Now”

Choose desired membership option

If you have any questions or need further assistance, please contact customer service through the chat feature, which can be found under the "Help" section in the navigation menu.

Yes, you can upgrade to Frontdoor Unlimited at any time to get more video chat sessions, exclusive member discounts on home services and products, and more. Simply navigate to “My Membership Plan” in the app and select “Upgrade Now.”

• Exclusive discounts (up to 50% off retail pricing) on new A/C and heating units with financing options available* 
• Preferred pricing on home essentials like smart home products and security systems and cameras
• Preferred pricing on interior design, home cleaning, and lawn care services
• Preferred pricing on home cleaning supplies and solutions and more

*Not available in all areas. Click here for details. Availability of some services is seasonal.

If there's one thing we all rely on, it's dependable A/C and heating to keep us comfortable year-round. Whether your HVAC system is aging and you need a new unit or would like to lower your energy costs and optimize your home's efficiency, Frontdoor can help you find a solution. 

What You’ll Get 

• Frontdoor exclusive pricing up to 50% off average national retail prices*
• The ability to choose from trusted brands like Bryant and Goodman** 
• In-home HVAC inspection and recommendation provided by a trusted Pro 
• Delivery of equipment and parts 
• Installation of new HVAC unit 
• Disposal of old HVAC unit 
• Third-party financing options with convenient monthly payments for qualifying members. 

*HVAC Upgrade Program available to Frontdoor Unlimited members. **Pricing, amount of savings, and brands vary based on location.  

Yes, the HVAC system discount program includes installation of the new unit.

• Our trained Pros will handle the entire installation process, from start to finish
• Members do not need to find a separate Pro or pay extra for installation services
• Necessary modifications, codes, and permits are included in the estimate to meet state and local requirements

• Talk to a plumbing, electrical, appliance repair, HVAC, or handyman Expert in real-time and show them your issue video.
• The Expert will help you diagnose the issue, sometimes help you fix it right then and there, or let you know which parts are needed for the repair and where to get them. After your video chat session, your Expert will send you some helpful notes in the app to recap next steps and will often include links to the parts you need.
• Your Expert will also send you a list of vetted, local Pros should you need in-home service after your video chat session.
• It’s the easiest way to get the home repair help you need in real-time from Experts who have an average of 20 years of experience in their field.

To ensure our video chat Experts are qualified to assist with home repair and maintenance needs, they must have:

• A minimum of 5 years' experience in their trade or field
• A track record of mentoring, instructing, or teaching others in their trade

This ensures that you receive the most knowledgeable and experienced guidance during your video chat session.

To get more video chat sessions as a Frontdoor member, you can easily upgrade to Frontdoor Unlimited on the home screen of the app.

The Frontdoor Unlimited membership lasts for 1 year. Your membership auto-renews each year but can easily be managed or cancelled in the app at any time. Please note that your membership fee will not be refunded should you choose to cancel your membership prior to the full 12-month term.  

After your video chat. your Expert will send you call notes with a recap of your repair or maintenance issue, their recommendations, and the parts or tools needed to complete the repair.

Plus, our Experts save you the time and hassle of searching for the right tools or parts by providing links to specific items and sometimes even a shopping cart with everything you need already in it. They may also be able to share discount codes with you in the call notes as well. 

Once your video chat call has ended, click on the “Chat” button in the navigation menu at the bottom of the screen. This allows you to view your video chat call history, select a specific call, and click the “Watch Recording” button to access your call notes. Once you click the “Watch Recording” button, a screen will open in your internet browser with your video chat recording and call notes. Simply scroll to the bottom of the page to read the call notes from your Expert.