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Frequently Asked Questions

FAQ > Payment & Promo Codes

Payment & Promo Codes

Do I need to pay for services upfront?

No you don't. In fact, you don't have to pay for anything until you decide to work with us. The appointment is totally free. The service pro will present you with a FREE estimate of the work, which you can either accept or decline. In some instances, the service pro may need to do some diagnostic work in order to accurately determine how to fix the problem. If this is the case, the service pro will still present you with a FREE estimate. You can decide whether or not to approve the diagnostic work. If you choose to complete the actual work with us, the diagnostic fee will be credited back to you.

When do I need to pay for my services?
Payment is always due upon completion of authorized work. After you approve the estimate, you are committed to paying for that work once the service pro finishes the job.
What forms of payment do you accept?
You can pay with all major credit cards including Visa, Mastercard and American Express. You can also pay by check. For security purposes, you may not pay by cash.
Do you accept cash?
No. For security purposes, you may not pay by cash. You may pay with all major credit cards including Visa, Mastercard and American Express. You may also pay by check.
I have a credit. How long is it good for?
First of all, congratulations on receiving those credits! Most of them are good for a full year, but some credits are part of a time-sensitive promotion. If you have a question about a specific credit, please contact customer service for help. We can be reached at: (866) 579-0405
I have a promo code. Where do I enter it?
There are several ways to use a promo code: Enter it when you book on the website Call our customer service department to have them enter it for you Present it to your service Pro when it�s time to pay for the work