A free appointment means there is no charge for the Independent Service Pro to arrive at your home, assess what needs to be done and complete a free estimate. In certain instances, a diagnostic fee is required to identify the work that needs to be done. A diagnostic fee will only be charged if the Pros need to take out their tools and perform work in order to identify your problem. (Don't worry: you'll be asked for your consent before any such diagnostic work begins.) If you choose to complete the actual work with us, the diagnostic fee will be credited back to you.
What is the two-hour appointment window?
When you book an appointment with us, your Pro will arrive within a two-hour window.
(Please note that the actual work may not be completed during this timeframe.)
Will my job be completed within the two-hour appointment window?
It may not. The two-hour appointment window refers to the timeframe in which your Independent Service Pro will arrive. It is not the timeframe in which your job will be finished.
Do I need to be home during my appointment?
The person who booked the appointment doesn't need to be present. However, we require that an adult over the age of 18 (Who has the authority to authorize an estimate) must be at home during the two-hour appointment window and for the duration of the visit.
What happens if my Pro is running late?
In the unlikely event that your Pro is delayed, a member of our support team will contact you to let you know. Additionally you can always reach out to our customer serviz department with any concerns by calling us at: (866) 579-0405
I need to reschedule my appointment. What can I do?
To reschedule your appointment, you can click on the link in your appointment confirmation email, or call us at 866-579-0405.
How do I cancel an existing appointment?
To cancel or reschedule your appointment, you can click on the link in your appointment confirmation email, or call us at 866-579-0405.
How do I book a follow-up appointment to complete work?
To book a follow-up appointment, please call us directly at 866-579-0405.