American Home Shield Privacy Policy

At American Home Shield, we are committed to protecting your privacy with respect to information we collect online. We use the information we collect about you online to process orders and to provide a more personalized shopping experience.

What information do we collect? How do we use it?

When you request information about a product or service or register with our site, we may need to know specific information about you. This enables us to process your registration/requests and promptly reply to your needs.

When you order products or services from American Home Shield, we need to know your name, e-mail address, mailing address, credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status. To learn more about our encryption policies, please review the section "How does American Home Shield protect customer information?"

This site contains links to other sites. American Home Shield is not responsible for the privacy practices or the content of such Web sites. We will not pass your information along to the linked site. However, we cannot protect your information if you provide it to that site.

We monitor customer traffic patterns and site usage to help us develop the design and layout of American Home Shield's web sites.

We may also use the information we collect to occasionally notify you about important changes to the Web site, new American Home Shield services, and special offers and information we think you'll find valuable. If you would rather not receive this information, please contact us through one of the channels identified in the choice/opt-out section.

How does American Home Shield protect customer information?

When you place orders, we use a secure server. This secure server software, SSL (Secure Sockets Layer) encrypts all information you input before it is sent to us. Furthermore, customer transactional data we collect is protected against unauthorized access with the use of digital certificates. American Home Shield's digital certificates are issued by VeriSign, one of the most established signers of digital certificates.

Will American Home Shield disclose the information it collects to outside parties?

American Home Shield does not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can request that we do not by e-mailing us at (If you use more than one e-mail address to shop with us, send this message from each e-mail account you use.) Also, American Home Shield may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors. However, these statistics will not include personal identifying information.


Our site provides users the opportunity to opt-out of receiving communication from American Home Shield and our partners when we request information about a visitor.
This site allows the following options for removing your information from our database. If you do so, you will not receive future communication from us.
You can send e-mail to
You can call the following telephone number: 1 800 776 4663


This site gives users the following options for changing and modifying information previously provided.
You can send e-mail to
You can call the following telephone number: 1 800 776 4663

Your consent

By using our Web site, you consent to the collection and use of this information by American Home Shield. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Contacting the Web site

If you have any questions about this privacy statement, the practices of this site or your dealings with this web site, you can contact us at:
1 800 776 4663

Special Notice to California Residents

American Home Shield customers residing in California who have submitted personal information to us may request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. All requests for disclosure information must be submitted to us at Within 30 days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties.