Contractor Ratings

Many things contribute to a great service experience, and this principle is at the heart of the way American Home Shield scores our contractors. American Home Shield contractors receive a comprehensive and transparent review of their performance based on 15 data points, including quality and cost factors. In turn, American Home Shield is better equipped to work together with contractors to help facilitate a better customer service experience.

A contractor's score is a reflection of their performance. As service experiences change over time, so will a contractor's score. The American Home Shield scoring system helps pinpoint opportunities for improvement. In addition, the American Home Shield contractor network can work with their American Home Shield Contractor Relations Representative in order to gain tips on improving performance.