This Notice does not apply to (a) certain natural persons who are job applicants, employees, owners, directors, officers, medical staff members or contractors of AHS (or any emergency contact persons to such natural persons) solely to the extent otherwise applicable Personal Information is collected in connection with such role, (b) certain communications and transactions between AHS and natural persons acting as employees, owners, directors, officers or contractors of an entity and whose communication or transaction occurs solely in the business context and (c) certain other communications, transactions and information, as set forth in the CCPA.
We collect Personal Information as defined in the CCPA. Personal Information can generally be described as information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
We have collected the following categories of Personal Information from Consumers within the last twelve (12) months (and anticipate collecting these categories of Personal Information in the future):
A Verified Request must describe your request with sufficient detail such that the Verified Request allows us to properly understand, evaluate and respond to it. In addition, your Verified Request must provide sufficient information that allows us to reasonably verify you are the Consumer about whom we collected Personal Information or an Authorized Agent of such Consumer, which such verification may include:
We cannot respond to a request to provide you with Personal Information if we cannot verify (a) your identity, (b) a purported agent’s identity or authority to make the request or (c) that the requested Personal Information relates to you. If we deny your Verified Request to know specific pieces of Personal Information, we will inform you and explain the basis for such denial in writing.
We will only use Personal Information provided in a Verified Request to verify the requestor’s identity or authority to make the request.
In accordance with the CCPA, we are required to provide access and data portability with respect to a Consumer’s Personal Information no more than two (2) times to such Consumer in any twelve (12) month period.
We endeavor to respond to each Verified Request within forty-five (45) days of our receipt of such Verified Request (and we will confirm receipt of such Verified Request within ten (10) days of our receipt thereof). If we require more time (up to an additional forty-five (45) days), we will inform you of the reason and extension period in writing. We will deliver our written response to your Verified Request by mail or electronically.
Any disclosures we provide will only cover the twelve (12) month period preceding our receipt of the applicable Verified Request. For data portability requests, we will select a format in which to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to a Verified Request unless such Verified Request is excessive, repetitive or manifestly unfounded. If we determine that a Verified Request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your rights under the CCPA. Unless permitted by the CCPA, we will not:
Notwithstanding the foregoing, we may offer you certain financial incentives permitted by the CCPA that may result in different prices, rates or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time. We do not currently offer any financial incentive programs relating to Personal Information.
Other Privacy Rights
The CCPA does not limit Consumers’ rights under existing privacy legislation or regulation. As such, Consumers may request certain information about our disclosures of certain categories of Personal Information to third parties for direct marketing purposes. All requests for such disclosure must be submitted to the Privacy Coordinator at the address set forth below.
We reserve the right to amend this Notice at our discretion and at any time in accordance with applicable law. When we make changes to this Notice, we will post the updated Notice on the AHS Applications and update the “Effective Date” posted at the top of the Notice. YOUR CONTINUED USE OF AHS APPLICATIONS FOLLOWING THE POSTING OF CHANGES CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES.
If you have any questions or comments about this Notice, the ways in which AHS collects and uses your Personal Information or your choices and rights regarding such collection and use under California law, please do not hesitate to contact us at:
Office of the General Counsel
Attention: Privacy Coordinator
American Home Shield Corporation
150 Peabody Place, Suite 300
Memphis, TN 38103
United States of America