Here are just a few of the key initiatives you can look forward to from us in 2012:

 

• Initiatives to help build better relationships with your customers

Now when you provide American Home Shield® with your customers' email addresses, we will initiate a variety of communications that helps make them aware-and take full advantage-of their home protection plan benefits. From what to do when your customers need service to what to expect when a contractor comes to their home to do the work, these efforts will help ensure your customers get the most out of their home protection plan.

 

• A marketing campaign to help you better connect with sellers

In 2012, we will have a marketing campaign specifically geared toward home sellers. This new campaign will help us communicate important tips on selling their homes, assist them in preparing their homes for the market, and help them keep their home in market-ready condition until it sells. Stay tuned for additional details on this exciting campaign.

 

• HVAC Case Management: A personal touch for your customers

We will begin piloting a case management technology platform in 2012. When customers experience HVAC system failure and/or issues, they will be assigned an American Home Shield case manager to assist them until the issue is resolved. We find that having a one-to-one connection enables a more streamlined approach to resolving HVAC system issues.

 

• Bundled pricing on our most comprehensive coverage rolls out nationwide

We've consolidated our product packages (ServicePlus® and CoveragePlus® Packages) into one product offering at a bundled price. With this product, called FlexPlan Combo®, your customers will receive the most comprehensive coverage for a competitive price. FlexPlan Combo will launch nationwide in January 2012.

 

• A new website to accompany our new brand

In addition to providing the same important content and features from our previous site, our new real estate site provides a new look and feel for American Home Shield, easier site navigation for our customers and clients, and access to other important content, tools and features. Check out our new website today by visiting ahs.com/realestate.

 

• New FlexPlan pricing means enhanced benefits

Beginning January 1, 2012, new pricing for the FlexPlan® product will go into effect nationwide. This will allow us the flexibility to meet the increasing demands of customers who are using our products more than ever before. We are enhancing our service capabilities through investments in customer relationship management technology, HVAC case management initiatives, improvements in our IVR systems and much more. Please see your new FlexPlan® applications for complete pricing details.

 

THAT'S JUST THE START... LOOK FOR MORE DEVELOPMENTS THROUGHOUT THE YEAR!

 

Thank you for your business. We look forward to serving you and your clients for years to come. For additional information, please contact your local American Home Shield representative.

 

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© 2011 American Home Shield Corporation and its licensed subsidiaries. All rights reserved. All initiatives and programs are subject to cancellation or change, please contact your local AHS representative for further information.