History American Home Shield invented the concept of home protection plan protection a little more than 39 years ago. We employ over 1,600 people and are headquartered in Memphis, Tennessee. In 1989, we became part of the ServiceMaster family, which includes such home service companies as ServiceMaster Clean, Terminix and Merry Maids. The investments and resources of ServiceMaster have allowed us to set new standards for customer service, ensuring that over 1 million American Home Shield customers nationwide can benefit from our home protection plans.
Ability Responsive contractor network: We work with more than 11,000 licensed and approved contractors. We also closely monitor the performance of the service contractors in our network through a customer satisfaction survey program to help ensure the highest quality service. Financial stability: With almost 40 years in the business-and at a current rate of more than 2.5 million service requests handled each year-we have the track record that lets you know you're on solid footing with our home protection plans. Availability: Unfortunately, major home systems and appliances don't wait until a convenient time to break down. We're here to take service calls 24 hours a day, 7 days a week. Our contractors will then give you a call during business hours to schedule your appointment.