Need a Repair? Your Home Warranty in 3 Easy Steps

Here’s what to expect after making a service request — which you can do 24 hours a day, 365 days a year — broken down into three easy steps:

Step 1: Set Up an In-Home Visit & Pay the Trade Service Call Fee

When you make a service request, you’ll give us a description of the issue you’re experiencing so we can direct your concern to the right type of contractor (like a plumber or an electrician) to get the job done properly. Once a contractor is assigned to your service request, they’ll reach out to you to set up an in-home visit. We’ll also provide you with the contractor’s contact information so that you can reach out to them directly if you like.

In some cases, you’ll have a virtual service call with the contractor to show them any broken items or issues before they come to your home. This helps the contractor prepare for your in-home visit and increases the liklihood that they’ll be able to complete the repair or replacement the first time they arrive. At this time, you’ll also pay your Trade Service Call Fee, which is the amount you pay for each initial visit. This fee is one of three amounts — $75, $100 or $125 — depending on what you selected when you established your plan. And in many cases, this is the only cost you’ll pay to have your issue repaired!

Step 2: Repair & Replacement

When the contractor conducts your in-home visit, they’ll let us know their diagnosis and we’ll check to see if the problem is covered under your plan. If it is, the contractor will repair the issue or replace the item at no cost beyond your Trade Service Call Fee.

Contractors are usually able to complete the repair during the first in-home visit — about 80 percent of the time, in fact! Sometimes it takes a little longer, though. This is because the breakdown or malfunction might require parts that need to be ordered (which may be delayed due to manufacturing or supplier issues) or may not be covered under your plan. In these situations, the contractor will discuss next steps with you. Remember that you can always reach out to us with any questions or concerns — at any time of day or night! — via MyAccount. That’s what we’re here for!

In addition, make sure you review your American Home Shield home warranty plan so that you always know what’s covered under your agreement.

Step 3: Our 30-Day Workmanship Guarantee

We stand behind the services we provide and contract. If you have an issue with your completed repair or replacement (of the same item) within 30 days of the service, you can contact us, and we’ll send a contractor back to your home at no cost.

AHS assumes no responsibility, and specifically disclaims all liability, for your use of any and all information contained herein.