How to Place a Service Request

Whether your air conditioner fails in the summer, or your dishwasher quits mid-cycle, your warranty is there to ease the stress and financial burden of repairs or replacements.

So how do you make a warranty claim? When a covered system or appliance breaks down, follow this straightforward three-step process. The process starts when you place a service request and pay your service fee. 

1. Initiate a Warranty Claim by Placing a Service Request:

• You can easily place a service request via MyAccount or call our Shield Agents at 800.776.4663.
• Simply submit your service request, pay your service fee, and we'll assign a repair Pro to diagnose the issue.

NOTE: Members pay a service fee each time they place a service request. The service fee amount is selected when you purchase your home warranty plan. The service fee amount you select stays the same throughout the term of your plan agreement.

2. We Assign a Pro:

• A qualified, local Pro from our network will reach out within 24 – 48 hours to schedule an in-home visit.
• In certain areas, a video diagnosis option is available for faster resolution.

3. Next Steps:

• Our Pro will diagnose and repair the covered problem, adhering to your contract limits, limitations and exclusions.
• If repair costs exceed the limits of your agreement, we’ll discuss additional costs upfront so you can decide how to proceed.

Our process is designed to be clear, straightforward, and supportive – keeping you informed and in control every step of the way.

Before You Initiate Your Service Request

Preparation is vital when placing a service request. It simplifies the process, helping service professionals understand and resolve your issue more effectively.

Here’s what you need to do:

• Understand Your Coverage: Because coverage differs based on the specific plan you signed up for, be sure to review your warranty terms.
• Document the Issue: Write down the specifics of the problem, including when it started and any error codes or symptoms.
• Maintenance Records: Keep a record of maintenance and any prior repairs. Though not required, this information can be crucial during the claim process.
• Identify Urgency: Assess the urgency of the issue to communicate its severity accurately. Please note that for all claims, you should communicate the nature and timing of the breakdown and contact AHS as soon as the problem occurs as this could prevent further damage to the system or appliance.
• Access: Before the Pro arrives, ensure the area around the malfunctioning appliance or system is accessible and tidy. This not only helps the Pro work efficiently but also speeds up the diagnostic process.

Working with Our Repair Pros  

What can you do to help make the repair process go smoothly? 

When the Pro arrives, proper communication is crucial. Describe the problem thoroughly, including when it started and any specific symptoms or error codes you've noticed.

IMPORTANT TIP:  Being present during the appointment is extremely helpful. That way, you can directly answer any questions the Pro might have, plus you can ask questions to help you better understand the repair process. This two-way communication leads to a more effective repair and a better overall experience. 

Our 30-Day Workmanship Guarantee

American Home Shield is committed to the quality of our service. Should any issue arise with a completed repair or replacement of the same item within 30 days of service, we will send a Pro back to your home at no additional cost.

Ready to Place a Service Request?

If you have an issue that needs to be addressed, log in to MyAccount to review your contract and begin the process. If you’re not yet an American Home Shield member, compare plans & costs today to choose the right plan for your household!

*When home sellers add the Seller Coverage Option, their coverage begins immediately. Subject to $1,500 cap for all trades during the listing period; renewable upon review at the discretion of American Home Shield for a 6-month period, up to 12 months. 

There’s a better way to replace your HVAC

While pricey, replacing an HVAC system doesn’t have to be stressful if you take the time to learn the details, including the potential costs and how to finance the project or, better yet, prepare for it ahead of time. 

American Home Shield with the New HVAC  Program helps make HVAC replacement much easier by offering tremendous cost reductions and a host of other benefits.

One of the many perks of being an American Home Shield® member is having access to valuable discounts on the home services and equipment you need. When it comes to your HVAC system, you can get a new one anytime.

That’s just one of the many perks you get. Others include:

• Access to convenient, affordable financing.** 
• Free in-home quote, current system inspection, and personalized equipment recommendations from an experienced contractor
• Multiple HVAC options from trusted brands
• Shipment and delivery of all new HVAC equipment
• Installation of all new HVAC equipment and removal/disposal of your old system 
• All parts and labor, as well as necessary modifications, permit filings and code requirements

The HVAC Program is offered by Frontdoor Pro and performed by a Frontdoor Pro independent service contractor. For Frontdoor Pro license numbers, please visit https://pro.frontdoor.com/contractor-licenses

*Pricing and amount of savings off national retail pricing will vary based on location and equipment availability.

**Financing provided by a third party not affiliated with American Home Shield or Frontdoor Pro.

Bottom line; give HVAC some TLC

It is so important to pay attention to your HVAC system and give it regular care. It’s not only about comfort and convenience but also about saving money, promoting safety, and contributing to environmental sustainability.

Whether you choose to use the American Home Shield New HVAC Program and Tune-up programs or hire a certified HVAC professional, seasonal inspections, filter changes, and timely repairs are essential.

AHS assumes no responsibility, and specifically disclaims all liability, for your use of any and all information contained herein.