About Our Contractor Network
Our comprehensive network of approved and insured contractors are continually monitored and scored on their quality of service and responsiveness to our customers' needs. American Home Shield utilizes a thorough scoring system to evaluate and measure our contractors' performance based in large part on the quality of service they deliver to our customers.
One measurement of quality that we use is our customer satisfaction survey program. Customer surveys provide American Home Shield with the customer's opinion of how the entire interaction with American Home Shield and the service contractor was handled. The American Home Shield contractor network is motivated to perform well and earn high marks from our customers - their performance in the customers' homes determines how much work they receive from American Home Shield and whether or not they qualify for a quality bonus payment each year. Our customers are the best possible source for evaluation of our service organization. This way you can expect only the highest quality service from professionals committed to getting the job done.