Tips and Tools

Understanding Your NPS Score

Learn more about your Net Promoter Score (NPS) and how this is calculated, as well as tips to keep your score high.

Big Score - NPS Combined Tip Sheet.pdf



Contractor Scoring Methodology

Many things contribute to a great service experience, and this principle is at the heart of our new scoring system.

Big Score - Contractor Scoring Methodology.pdf



Increase your NPS with the 5 Ws

Big Score – 5 Ws.pdf