Frequently Asked Questions

Contractor Finder is powered by HomeAdvisor, a national leader in finding homeowners prescreened, local home improvement professionals.

About Contractor Finder

Why should I feel confident that Contractor Finder can help me?

HomeAdvisor has helped make millions of matches between consumers and service professionals and we give you the advantage of 70+ years of accumulated knowledge in the home services industry. From our proprietary matching service, to the more than 1,200 home related articles on our Web site, we offer the most comprehensive Internet tool available to consumers looking for home services, plus a growing portfolio of local services.

How long has Contractor Finder been doing this?

HomeAdvisor was founded in 1998 and has grown by teaming with other local companies to form a base of experience and a proven track record you can count on.

What cities does Contractor Finder service?

HomeAdvisor's member service professionals cover all major metropolitan areas in the U.S. and parts of Canada.

The Benefits of Contractor Finder

What kind of help can I get from your service professionals?

SerivceMagic's network includes service professionals skilled in more than 500 home-related services, from house cleaning to remodeling, plus a growing directory of local services.

How can Contractor Finder match me with the right service professional?

To find the right service professional, you first submit a brief description of your service need by answering a series of questions in our online form. This form not only helps HomeAdvisor understand your expectations, but it lets you carefully consider all the aspects of your project. HomeAdvisor then matches your specific need with the defined skills of a select group of service professionals. The result is a match between the right customer and the right service professional.

Am I obligated to use Contractor Finder professionals?

No-the final choice is up to you!

How do I know I'm getting the right service professional?

HomeAdvisor's service professionals are thoroughly screened before being included in our network, so you can be confident in your selection. You can also use profile information and Ratings & Reviews from past customers to help decide who's best for you. Our mission is to create a better connection between the right consumer and the right service professional. We want you to get your job done right!

What is the Service Guarantee?

At HomeAdvisor, we want you to be satisfied when you submit a request to get connected with a local service professional. All we ask is that you let us know who you hire, and how your project is going. Then, if something goes wrong, we'll help you communicate with your service professional and even provide up to $1,000 USD of additional labor toward making the job right. Click here for the full Service Guarantee details.

Ratings & Reviews

What are Ratings & Reviews?

Ratings & Reviews are perhaps the most important service we offer to our users. They help us keep track of the quality of service provided by our member service professionals. For all requests you place with HomeAdvisor, you'll be asked to submit Ratings & Reviews for the service professionals you are presented. When you do, you not only help other consumers make the right choice, you also contribute to the overall quality of service we offer. Also, once you complete Ratings & Reviews you are qualified for the ServiceGuarantee. Click here for a Ratings & Reviews sample.

When do I submit a Ratings & Reviews survey?

When you're ready. Because it's hard for us to know exactly when your job is done, we may ask you to submit your Ratings & Reviews before you're ready. Once your job is complete, you can always visit the HomeAdvisor website to close your job and complete your Ratings & Reviews at that time.

Managing Your Relationship with a Service Professional

What if I change my mind during a project and want to cancel a contract?

The decision to stop a project will have to be worked out between you and the service professional. Expect to pay for work and materials performed up to that point. We ask that you remember to come back to our website to complete your Ratings & Reviews survey.

Will Contractor Finder cancel a service professional's member status upon receiving a customer complaint?

Your feedback is vital to the quality of service our member professionals provide. As with any credible grievance process, we first evaluate both sides of the story before making a final decision. Often, an unpleasant experience is the result of a simple misunderstanding between the two parties. However, if there is a negative trend against the service professional, we reserve the right to remove a service professional from our network.

The Screening Process

What criteria is a service professional required to meet before becoming a member of the Contractor Finder network?

We've got it down to a science. Having screened our entire network of over 80,000 professionals, here's what HomeAdvisor looks for:

State-level Trade License Verification

We make sure that our service professionals carry required state-level trade licensing for the services they provide.

Criminal & Sex Offender Background Check

HomeAdvisor uses third-party data sources to conduct a criminal search for relevant criminal activity associated with the owner/principal of the business.

Insurance Coverage

We encourage professionals to carry insurance. We require coverage for hundreds of services.

Verification Of State Business Filings

For service professionals that are corporations or limited liability companies, we confirm that the business is properly registered in the state in which it is located.

Bankruptcy, Judgments & Liens Records Check

We use third-party data sources to check the principal/owner of each business for bankruptcy filings, liens and significant state-level legal judgments during the three years prior to their enrollment in the HomeAdvisor network.

Identity Verification

We verify the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities. HomeAdvisor does not screen Canadian Service Professionals.

Pricing

How does Contractor Finder get paid if this is a free service?

You are not charged for this service because service professionals pay advertising fees to participate in HomeAdvisor's network. Service professionals specify the type of work they do and the geography they serve. HomeAdvisor provides new customer leads that match these requests and service professionals pay a fee for each lead they receive. These fees do not affect your estimate.

What can I do to make sure I don't pay too much for my projects?

Pay close attention to bids and contracts. It is your responsibility as a customer to get bids, and all prices should be clearly stated on contracts. If something is unclear to you, ask questions.